Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them... See more
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Criminals, no other word they are criminals. Here’s the reason, they case an alleged car parking fine even though this alleged fine has been paid at the time of parking with ticket and bank statement... See more
Company replied
Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept Ge... See more
Company replied
Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain... See more
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Company details
About Direct Collection Bailiffs Ltd
Written by the company
DCBL is the UK’s leading provider of ethical High Court Enforcement and Debt Recovery services.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Contact info
Direct House, Greenwood Drive, WA7 1UG, Runcorn, United Kingdom
- 0203 434 6132
- enquiries@dcbltd.com
- www.dcbltd.com
2.8
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
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Scamming company
Now getting threatening legal letter for £170, even though the person who borrowed my car paid too into machine as no change given out of machine.
I have Sent cease and disist letters , I've been ignored.
Trying English legislation in Scotland!!
Let's go to court and fight it out in front of a judge because we have the proof we are in the right !!!
13 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and within the relevant legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to submit this directly to our Customer Support team so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to resolving matters professionally, fairly, and transparently.
Unbelievable
Received a parking fine and contested it with euro car parks. Same old rhetoric on the appeal and they transferred this to DCBL. Eventually paid the extortionate fine and they still are trying to make me pay it a second time with the continuous threatening letters.
Next step the police/court if they carry on!
13 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
☠️☠️☠️☠️☠️☠️☠️☠️☠️☠️
💥💥💥💥💥💥💥💥💥💥
PRIVATE PARKING LOTS ESPECIALLY IN MAIDSTONE KENT U.K.&EVERYWHERE!
💥💥💥💥💥💥💥💥💥💥
LEGAL SCOUNDRELS USING LOWER CIVIL COURT LAWS TO COLLECT MASSIVE AMOUNTS OF CASH FOR PARKING TICKETS ON PARKING LOTS OWNED BY THEIR CLIENTS WHO RUN PRIVATE CAR PARKS AND HAVE NO CARE OR CONCERN FOR OLD AGE PENSIONERS, FAMILIES, MUMS WITH YOUNG CHILDREN, PEOPLE WHO ARE ON A PENSION AND ARE DISABLED. THE LUXURY OF SHOPPING AT YOUR FAVORITE DISCOUNT DEPARTMENT STORE HAS BEEN CONTAMINATED AND DESTROYED BY DEBT COLLECTION COMPANIES CHARGING MUCH TO MUCH FOR THEIR PARKING TICKETS, TAKING ADVANTAGE OF THE FAMILIES WHO SHOP AND SUPPORT THE SHOPPING CENTERS IN MOST OF THE UNITED KINGDOM. IN THE FUTURE MY FRIENDS STAY HOME WITH YOUR LOVED ONES AND FAMILY, DO ALL YOUR SHOPPING ONLINE? SIMPLE & MUCH WISER TO SPEND YOUR TIME SHOPPING ONLINE & FORGET ABOUT THE STORES YOU ALWAYS SHOPPED IN BECAUSE THEY HAVE ALSO VIOLATED YOUR RIGHTS TO PARK FOR FREE AND SHOP TILL YOU DROP OR RUN OUT OF MONEY???
💥💥💥💥💥💥💥💥💥💥
I AM A PENSIONER WITH A BLUE BADGE FOR PARKING? I HAVE MADE A FEW MISTAKES WITH PARKING IN MAIDSTONE WHERE THE PARKING WAS ALWAYS 3 HOURS & ONE DAY THEY CHANGE THE SIGNS TO 2 HOURS MUCH LATER AFTER I PARKED SEEING THE 3 HOURS PARKING SIGNS? NO MORE PARKING IN MAIDSTONE FOR ME? I BUY EVERYTHING ONLINE?
💥💥💥💥💥💥💥💥💥💥
11 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and strictly within the relevant legal and regulatory frameworks. We understand that parking enforcement matters can be frustrating, particularly when issues arise with notices or disputed charges. Our goal is always to handle every case professionally, fairly, and transparently.
Where a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team. This allows us to review the case thoroughly, liaise with the relevant authority if needed, and ensure any discrepancies are addressed appropriately.
We take all feedback seriously and continually review our processes and training to ensure that our teams maintain the highest standards of professionalism, compliance, and respect for all individuals involved.
This company have been chasing me for a…
This company have been chasing me for a fine incurred at a Motorway Services in Cherwell, when I was unable to leave the site due to a flat tyre. Despite furnishing them with proof (which is very difficult) they have continued to Harass me with notices of intent to prosecute! I have spent literally hours waiting on the phone, which they don’t answer unless you’re willing to pay. Terrible company.
8 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. Where a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
This is such a greedy scam
This is such a greedy scam, parking fine etc.. acts like a parking mafia in UK, and some way working together with or sending every single claim to Northampton civil business centre, supposedly a court.
They don't listen people and could charge hundreds of pounds, anything they wish, MPs parliament must encourage them, doing nothing about these gangsters.
7 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. We understand that parking enforcement matters can be frustrating, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
Highly recommended.
Highly recommended.
Did what was asked of them in a professional way.
Thank you so much.
7 January 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that our team was able to assist you professionally and meet your expectations. It’s great to know our service was helpful.
We truly appreciate your trust in DCBL and look forward to supporting you again if needed.
Absolute scum of the earth trying to…
Absolute scum of the earth trying to force money out of me for a contract which is still not completed. They will not let you talk constantly talking over you and very rude there not there to help they are there to try and scare and intimidate
3 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within legal and regulatory frameworks and acts only on formal instructions from our clients. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Well sadly has to be one of the worst…
Well sadly has to be one of the worst standards that I have the misfortune to contact on behalf of ‘their client’. Staff terminated the call when legally challenged over a PCN (Parking Charge Notice) that I received. Advised they could not ‘ reach a resolution’ and stated ‘Good-bye’.
From start to finish today after being ignored both by the Parking Agency and DCBL ranging from various excuses of … ‘ we do not have Managers’, then received a voicemail from an alleged Manager with ‘ okay there if you need us again let us know’ then finally today as I await a very serious complaint to the Ombudsman .. these agencies clearly do not know legislation not to mention the standard full stop.
End result confirmation from locus that PCN has been rescinded and removed due to a clear legitimate reason/rationale and no further action.Parking Agency will be notified accordingly.
If I receive any further correspondence or otherwise I will report this activity.
Please I ask everyone to seek where appropriate Citizin Advice and/or POPLA….. hope that helps!
31 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your experience.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. We understand that parking enforcement matters can be frustrating, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly. This allows the case to be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
BEING CHASED BY THESE CLOWNS REGARDING…
BEING CHASED BY THESE CLOWNS REGARDING A PARKING NOTICE IN A PLACE NEXT TO MY CHAPEL WHERE I ATTEND EVERY SUNDAY FOR 40 YEARS THEY NEVER CONSULTED THE PARKING CHARGE WITH THE CHAPEL THIS IS A YEAR HAS GONE PAST LETTER SENT FROM THEM A FEW DAYS BEFORE CHRISTMAS JUST SUMS UP THEIR ARROGANCE
23 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a matter has been raised in error or supporting evidence is available, we encourage customers to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Bullies
Why was I not suprised to see all the negative reviews! These people are so unprofessional in such a fashion, they should be shut down.
No matter how many emails you send or reply too they just ignore you and then just pursue you to the very top. Never let them in your house either!
22 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within legal and regulatory frameworks and acts only on formal instructions from our clients. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Extremely disappointing enforcement – process-driven, not outcome-driven
I instructed DCBL based on their reputation and expected a proactive, intelligence-led enforcement effort. Unfortunately, the service delivered fell well below what I reasonably expected.
Despite clear evidence that the debtor was evasive, operating informally, and deliberately avoiding engagement, enforcement consisted primarily of a small number of mechanical attendances at addresses which were either unanswered or later found to be vacated. No meaningful engagement was achieved, no assets were identified, and no strategic escalation followed.
DCBL confirmed that:
-No detailed logs of contact attempts are retained
-No screenshots or records of messages are kept
-No proactive follow-up with third-party intelligence is permitted
-Further attendances are abandoned once an address is deemed unproductive, even where evasiveness is evident
In practice, this means that once a debtor refuses to answer the door or moves address, enforcement simply stalls.
What was most frustrating was the lack of transparency. Reports were retrospective, sparse, and only clarified after persistent chasing. When challenged, the response was effectively that the outcome was unfortunate but unavoidable — despite this being precisely the type of debtor High Court enforcement is meant to address.
I appreciate that enforcement cannot succeed in every case. However, this felt like a process completed to satisfy terms and conditions rather than a determined attempt to recover a debt.
If you are a creditor dealing with a determined, evasive debtor who operates outside conventional employment or asset structures, be aware that this service may offer very limited value beyond ticking procedural boxes.
I would not use DCBL again for enforcement against an evasive or non-compliant debtor.
22 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear that your experience did not meet expectations.
DCBL acts strictly within the legal and regulatory frameworks and follows established procedures to ensure all enforcement actions are compliant and transparent. While outcomes can vary depending on the circumstances, we aim to provide clear reporting and professional service throughout every case.
Where a client has concerns or requires additional clarification on actions taken, we encourage direct contact with our Customer Support team so that the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and continually review our processes to ensure we maintain the highest standards of professionalism, compliance, and client support.
Absolute pond life
Absolute pond life. They try to bully people in to making payments not owed. They tried to take me to court and lost. Do not even engage with these pond life.
19 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within the relevant legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Pestilentional company
Pestilentional company. They have taken a brief to chase up an illegally issued PCN (my wife was within the 10 minute overstay allowance) and I have today just received ANOTHER threatinging letter.
I hope they do take the case to court. Ours is strong and I shall counter-sue for harrassment.
19 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage them to submit this directly to our Customer Support team so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
Great Company with great staff
The team were professional and very helpful the whole process, gotten the desired outcome with minimal stress. Tony, Liam and all other parties involved in my case were fantastic, and as much as I hope not to need them again, I know if I do that they’ll look after me
14 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that Tony, Liam, and the rest of our team were able to provide professional and supportive service throughout your case, and that the outcome met your expectations with minimal stress.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
The legal arm of the scam operation to…
The legal arm of the scam operation to extort money from normal people. Absolute cowboys.
17 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage them to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
I made the mistake of a quick Google search about payment from a debtor, and within minutes, I received a sales call from a member of their team who were confident they could retrieve my money.
My court judgement and payment of £80 was provided.
DCBL have now given up on my case and have invoiced me a Compliance/Abortive fee of £75+ VAT 'as per their T&Cs'.
16 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. Fees applied reflect the contractual agreement and the work undertaken, including compliance with legal and regulatory requirements.
Where a client has concerns or requires clarification regarding charges, we encourage direct contact with our Customer Support team so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
This company needs to be reported
This company needs to be reported. Offer of payment accepted. Still proceeded with going for a CCJ even though payment was made.
15 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and strictly within the relevant legal and regulatory frameworks. Where payment has been made or supporting evidence is available, we encourage customers to contact our Customer Support team directly so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
They said they were really confident…
They said they were really confident they could help, demanded a £900 payment upfront to chase a debtor but never caught him. They tried tracking the debtor for a short while before declaring the case closed. Their demeanor in emails from them and phone calls with them were all abrupt and unhelpful. They're big bold advertisers etc. but next time I will try elsewhere to avoid the pain and loss, find someone else.
10 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. While outcomes can vary depending on the circumstances, we aim to provide professional service and clear communication throughout every case.
If you have any questions or wish to discuss the actions taken on your case, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
Great experience recovered my debt in…
Great experience recovered my debt in full and would recommend.
Have now used for all debt recovery and wouldn't use anyone else.
28 November 2025
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that your debt was recovered in full and that our team has earned your trust for all future debt recovery needs. It’s great to know you found the experience straightforward and effective.
We truly appreciate your continued confidence in DCBL and look forward to supporting you again if needed.
Totally incompetent
Totally incompetent, harassing my 85 yr father even though I have sent them my address with proof 5 times. Police informed so hoping that will stop them.
How this company has got on TV is a mystery.
Total scumbags
11 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
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