recently visited thier brickyard in darlaston spoke with a lovely lady called Dawn as im clueless with anything building wise she guided us from start to finish even offering cheaper alternatives... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HANDS DOWN THE WORST company I have ever used for anything. I hired a builder to Lay my slabs Thursday, Friday. Slabs turned up On Thursday but the wrong slabs were sent. After about 10 phone calls... See more
Delivered on time, good quality products, and the delivery driver was extremely helpful. Great service. Thank you!
Darlaston had problems delivering my order on the day promised but arranged for the next day. 7.30 pm my ordered arrived they put extra delivery on that night. Well done lads
Company details
- Building Materials Supplier
- Cement Supplier
- Landscaping Supply Store
- Plumbing Supply Store
- Sand and Gravel Supplier
- Turf Supplier
Written by the company
At Darlaston Builders Merchants, we take great pride in being your trusted partner for all your building, landscaping, paving, and roofing material needs. Our commitment to offering unbeatable prices on high-quality products makes us a preferred choice in the industry. With convenient branches located in Darlaston, Walsall, Wednesbury, West Bromwich, and Kitts Green, we are dedicated to serving our local community with a wide range of materials tailored to your specific projects. We invite you to explore our extensive selection, which includes special deals on natural stone paving, bricks, blocks, slabs, and pavers. Whether you're undertaking a small home improvement project or a large-scale construction job, our knowledgeable team is here to help you find exactly what you need at competitive prices. For those looking for expert advice on brick matching, our specialist Dawn is just a phone call away at 07831 142092. She’s ready to assist you with personalised recommendations to ensure you achieve the perfect match for your project. Additionally, we understand the importance of convenience, which is why we offer a reliable kerbside delivery service to ensure your materials arrive when and where you need them. Don’t hesitate to reach out to us today at 01922 211111 to learn more about our products, services, or any special offers we currently have. At Darlaston Builders Merchants, we are here to support your building ambitions every step of the way!
Contact info
United Kingdom
- www.dbmdiy.com
3.8
Great
90 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will never use these guys again
I will never use these guys again!
Turned up 15 minutes before closing wanting a price on a job lot, only to be turned away as they couldn’t bothered as stating now closed. I guess they didn’t want the extra £900+. Went down the road to GS Fencing who were very welcoming and accommodating. As such placed the order with them.
14 March 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Scott Guest good afternoon.
Are you able to call me direct to discuss this matter further? Regardless of time we would usually happily welcome enquiries, as someone would usually be in the branches often after closing, if you could call me direct I will have this looked into, please in the meantime accept our apologies. Kind rgds Dawn brickyard 01215265668
Brilliant service and very helpful…
Brilliant service and very helpful staff I dealt with Harman he was excellent and so helpful thank you credit Darlaston builders in
12 February 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thankyou Robert for your lovely review, Harman is a very helpful member of the team. I will pass on your kind words. Happy easter, Dawn and dbm team.
I had a great experience at the Tyseley…
I had a great experience at the Tyseley branch, thanks to Satty at the trade counter. I am a regular customer at CAMBABEST Limited, but after the level of service I received, I will now be using Darlaston as well. Satty was extremely helpful, knowledgeable, and efficient, making the whole process quick and hassle-free. He took the time to understand what I needed, offered useful advice, and ensured everything was sorted correctly. His friendly and professional attitude really stood out and made a big difference to my visit. Excellent customer service and a real credit to the Darlaston Builders Merchant team.
30 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Mr Singh thank you so much for your lovely review, I will be sure to pass this on to Sati and team. Kind rgds Dawn and team dbm.
I am grateful to the service I received…
I am grateful to the service I received from Mr Sattu. Best customer service so far from a builder’s merchant. Highly recommended.
30 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Many thanks for your glowing review, have a lovely day! Dbm
Customer Servies is amazing delivery is…
Customer Servies is amazing delivery is always on time dawn from the brick yard deals with my orders and I have never had a problem I would highly recommend darlaston builders
28 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you so much for the review Ben, its always a pleasure working with you! Happy easter to you. Dawn :)
I am absolutely amazed at the level of…
I am absolutely amazed at the level of expertise and enthusiasm the staff at Tysley have especially Satti this guy needs promotion to managerial . Im a local builder and shop at Camabest mostly but now I’ll be shopping at Darlaston builders from now on. No queues or long waits . 😊
24 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Good afternoon. Thank you for your review! I will pass on the message to Satti. Kind rgds Dawn :)
Excellent service and delivery
I ordered 12 fence panels and placed my order by phone which I wouldn’t normally do. However, I had been on the website and seen them and thought I’d give it a go and ring. They were helpful and friendly. I called on a Wednesday and they said they would deliver on Saturday morning, which they did at 8am! The delivery driver rang about half hour prior to let me know he was on the way. The fence panels are great and the delivery driver even delivered them to the back garden where I wanted them - top class thank you
26 November 2025
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you for your review :) Happy easter! Dawn and dbm team.
Brilliant all round can’t fault these…
Brilliant all round can’t fault these with anything 👌🏼top service all round get ur selves down 👍🏼
15 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
Always receive great service and…
Always receive great service and deliveries received on time, any issues promptly resolved by the team. Very competitive pricing.
15 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
Great service and great product range…
Great service and great product range at competitive prices
15 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
The small van driver was so helpful put…
The small van driver was so helpful put the stuff we're we needed it
6 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you for the review
SHER group of builders Ltd
Very good service,helpful staff
Delivery on time,
Thanks to dawn and Bali
13 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
Darlaston builders merchants
"Brilliant service from Darlaston builders merchants , Staff were super helpful, friendly, and knowledgeable - made finding what I needed really straightforward. Highly recommend .
10 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
Vast and comprehensive range of all…
Vast and comprehensive range of all building stock and availability . Very competitive pricing. Multiple sites situated within the West Midlands which is very convenient. Professional, approachable and friendly staff and management.
Would certainly recommend to professionals in the trade as well as DIY enthusiasts alike.
12 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
Very good customer service
Very good customer service, especially Katy who always greet you with a big smile and always ready to help if there is any doubt about any thing
4 January 2026
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
We had a nice time at Darlaston…
We had a nice time at Darlaston builders black lake, good range and display of products.
28 December 2025
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Thank you and we hope to see you again at Darlaston Builders Merchants
Kitts Green branch,is a total joke
Kitts Green branch,is a total joke.Half of the timbers purchased,are bowed and twisted.As soon as you enter the yard,you end up choking on whatever there burning that day...yes that's every time I've been there.Total shit show
2 December 2025
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Due to the nature of the UK weather timber is a natural product and will bow from time to time. You just to have to kindly ask the staff for a new pack and they will happily open and provide you with this! Thank you and we hope to see you again Mr Barnsley.
Great see a drop loading van block labe…
Great see a drop loading van block labe of traffic and parking on double yellow lines by tops pizza on Warwick road in Acocks Green.
16 December 2025
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Hi Craig, sorry to see this rating and more so that our vehicle has perhaps inconvenienced your day. Although we try to ensure minimum disruption, as a service providing deliveries we are permitted by the local authorities to block lanes/roads where we have no option. Should an emergency vehicle need to pass then we would of course have the vehicle moved pronto. Kind rgds DBM.
Absolutely Best in the business outstanding service from…
Absolutely outstanding service from Dawn, a real credit to the company. Ordered various items and was given the best advice from the start, bally was a great input aswell. I wish I could leave more than a 5 star review. Thanking you guys my garden looks stunning.
25 September 2025
Unprompted review
Reply from Darlaston Builder's Merchants Ltd
Good morning, thank you so very much for the review of 5 stars it goes a long way! Glad we could help, you have our details should you need anything further. Have a wonderful weekend and happy new garden! Kind rgds Dawn & Bali and all at DBM :)
Excellent Service and Quality!
Excellent Service and Quality!
Bought facing bricks and mortar mix from Darlaston Builders Merchant, best price around and awesome quality! Really happy with the purchase. Cheers to the DBM team for the great service!
7 October 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.