Deutsche Bahn AG Reviews 5,257

I was traveling 10 times with DB ,so they can take ur money,u dont have your seat,then when u say that to the customer they laughing at you,I think this is the worst bahn ever made in the world,if I can give less then 1 star then will that be -100 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I have the problem with ios app from DB, the app lost all my bought tickets and as you know, I’ve got a 60 euros penalty from the transport manager and police.
When I visit DB office in Essen Hbh manager named L.Lahmion tell me that it was my problem and I should put my iPhone to the garbage. Really?
I try to restore my data but manager made me a proposition to kill my phone.
What I can say? Do not use ticket service from DB.

Since years now, it doesn’t seem to matter when you travel with Deutsche Bahn or where you’re going — the trains are always late. Delays have become so routine that it feels like the only thing you can rely on is that you won’t arrive on time.

Whatever happened to German punctuality and standards? The pride once associated with “Made in Germany” certainly doesn’t apply here anymore.

Here’s a thought: send the entire Deutsche Bahn team — starting with upper management — to Japan for a few months of intensive training. Maybe then they’ll remember what efficiency and reliability actually look like.

We went from Copenhagen-Hamburg expecting a direct travel as informed according to our tickets.

Initially the train was late by 15 minutes due to “maintenance” which we thought nothing off and proceeded on our travels.

Later when we reached Padborg, we were informed our train would not continue, due to failing the earlier mentioned maintenance check. We then had to switch to another train going towards Hamburg Hbf with a 1 hour and 15 minute delay.

The second train then further got stuck for reasons they wouldn’t disclose and the staff refused to explain the reasoning to us in English.

The train is now ~2 hours delayed and counting, on what we thought would be an easy transit to Hamburg. We are very disappointed with the service and clarity of DB.

First Class Chaos – Deutsche Bahn’s Ridiculous Reservation System”

I can’t believe how absurd the so-called “F... ing First Class” experience is on Deutsche Bahn. You pay extra for comfort, sit down in what looks like a perfectly normal 1st-class seat, and then — surprise — someone shows up waving a reservation and you have to move.
How can a system exist where a paid first-class passenger is told to stand up for another paid first-class passenger? It’s like there’s a secret, higher-ranking “first class within first class.”
The train staff don’t even look surprised — they just shrug and tell you “that’s how it works.” It’s embarrassing, chaotic, and completely unworthy of a company that claims to offer premium service.
If Deutsche Bahn wants to sell “First Class,” maybe start by making sure your “first class” passengers actually have a seat!

The trains are never on time, and the service is unreliable. How am I supposed to switch from driving to public transport if the trains always make me late? I can’t leave Stuttgart at 1:00 in the night just to be on time at 10:00 in Kornwestheim.

A strict because zero doesn't work. The DB is absolutely unreliable and unprofessional and I would never recommend anyone to use it. Everyone who works there is simply unfair and incompetent.
I am very disappointed how they treat their guests, apart from their incredibly high prices, they are never on time and there is no way to get a corresponding compensation. Horror experiences are normal here. Thanks for nothing DB! Never again! Sie ziehen einem nur das Geld aus der Tasche .

Shame there isn't less than 1 star!

Travelling in Europe, but DB is the worst. Allowed to reserve a seat from a very poor and confusing website. Did the payment go through? Not clear, but we have tickets so it must have. However, the seat reservation was given without the payment going through, then you receive an invoice via email that looks so unprofessional that I assumed it was spam, but no they let you travel and then invoice you. What consumer company doesn't arrange payment before your get something. Then they pass it to a collections company and you think this is definitely spam. Finally have to call them and find out, no this is just how they do business. Shocking!

I heard the horror stories but never paid much attention to them. Round trip amsterdam to berlin... On the outbound my train did not stop at my connecting point so had to connect in kolln instead, which would be fine except ALL trains from kolln to berlin were cancelled, so had to take another train which was delayed, ended up getting to berlin 3 hours late, and almost missed my airbnb host. On the return it was surreal. They were not even letting people onto the platform because of how insanely backed up ALL the trains were.... to top it off none of the escalators onto the platform were working, and the elavators were packed. When I finally made it onto the platform, the train kept getting pushed back in 5 minute increments until it finally left 73 minutes late, BUT SOMEHOW, it is arriving in Amsterdam 144 minutes late.... AFTER midnight, so I miss the last bus home. To top it off taxis never agree to take me from centraal because I live too close (2.5km). So now I am arriving in Centraal with a giant suitcase and not sure how I'm going to get home.

Terrible company. Always late. Dont use this train.

This is a criminal organization. They simply cancelled my train to Amsterdam while being in it and dropped us of in the middle of nowhere with no way further to the destination.

This is just the latest in an uncountable amount of horrible experiences that I had to endure due to this incompetent and shady company (like for example the time I had to pay a 400€ fine for travelling with a ticket that a friend bought for me who forgot to change his name to mine and them treating me as if I was a criminal for this mistake that could have been understood under the circumstances)

Please avoid if possible!!!

Deutsche Bahn is the rotting corpse of what once was German precision. Every ride feels like punishment. Trains delayed, cancelled, filthy, with staff as clueless as the passengers. The only thing reliable here is failure.

I am living in Cologne and I had to take the 142 to go to work. The traffic light was red and the bus anyway needed to wait before going and the bus lady anyway did not let me in! Such a grumpy person. She literally was waiting for 5 mins.

disgusting pigs, overpriced shitty service, crowded nasty trains, uncomfortable, literally bottom barrel staff, predatory fees and fines, everything about it a scam and a bad travel experience that wont get u to ur destination in time nor in mental/physical peace

CAREFUL WITH PROBE BAHNKART

1. Signed up for the probe bahn Kart
2. Set reminder to cancel a few weeks before it runs out, as with any other service
3. three weeks before the end of my trial period, I receive an invoice in english via email, for the yearly subscription
4. Two days later I receive a 'mahnung' in Germany, to be paid in ten days or they send it to the inkasso

No Email reminder or warning and you have to pay a year in advance before you even can start to use the service.

Aside from this predatory scheme, I have had 80% of my trains delayed.

If you have a "Deutschlandticket" you can't even get compensation for it. 1 hour delay amounts to maybe 1€ of compensation. And they "do not pay out compensation below 4€".

Poor service. Delays everywhere. Clearly predatory.

Shame on you DB. Super slow and always delays. Not worth even one star.

This company deserves to go bankrupt. Their train tickets are way to overpriced. The whole payment structure is so anti consumer that you have to pay if they make your trip unreachable so better use a bus or a car. They don't deserve to get money for their joke of a service.

If I could give the company a zero score I would., Put simply they have stolen our money after we booked, no tickets have been issued and they refuse to communicate. Disgraceful.