Hotel was very nice. Room was very good for what we needed. We booked a day room while we were waiting on our Airbnb to be ready. However, the receptionist seemed like we were bothering her by being t... See more
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Quick easy booking Excellent hotel. Clean. Lovely message on mirror from staff. Cool. Lovely area for breakfast. Access to leisure club was awesome with swimming pool and Jacuzzi.
Company replied
Hotel was a nice and clean and exactly what I needed. A place to stay for 8 hours while I waited for the rest of my family to fly in from Australia (we were on different flights). Beats waiting around... See more
Company replied
Easy to book online a. Perfect room, very clean, as described with comfortable bed and very quiet. Breakfast selection ok although some items were nearly cold.
Company replied
Company details
Written by the company
At DayBreakHotels.com, we are disrupting the hotel industry, transforming how people experience luxury and convenience. We offer exclusive access to upscale hotel rooms and facilities during the day, providing our clients with an unparalleled blend of comfort and savings. Whether it's a business traveler seeking a tranquil space between meetings or leisure travelers indulging in 5-star amenities, we redefine hospitality. Established in 2013 in Italy, DayBreakHotels.com has rapidly expanded to 16 countries, partnering with over 4000 luxury hotels, including renowned chains like Marriott, Accor, Radisson, and Hilton.
Contact info
Via angelo Bargoni 8, 00153, Roma, Italy
- +390694504041
- info@daybreakhotels.com
- www.daybreakhotels.com
4.0
Great
127 reviews
Asks customers to review
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This site is definitely a scam
This site is definitely a scam. They ask you for a credit card in case you don't show up for your reservation, while you are expected to pay separately at the hotel site. I made a reservation, but when I showed up, the hotel had no record of it. I tried to reach out to DayBreakHotels but their phone message said "We are unable to help you. Good bye." and they did not reply to my emails. Avoid this site at all costs!
23 August 2024
Unprompted review
Reply from DayBreakHotels
Dear Customer, we want to address your concerns thoroughly.
Our platform requires a credit card as a guarantee for certain reservations to cover potential no-shows or cancellations beyond the allowed period. This is a standard practice to secure bookings. However, please note that payment is always made directly at the hotel upon arrival. We have not charged your credit card, nor do we have any record of a reservation under your name through our platform. This prompts us to question how you have determined that our service is a scam, as we have no evidence of a booking associated with your details.
If you need further assistance, our Customer Service team is available from 8:00 AM to 10:00 PM Italian time via phone, chat, and email. We do not use automated messages to state that we cannot assist customers; if we are unavailable, we clearly indicate this.
Please contact us with more details about your experience so that we can verify what has been reported.
Everything you need good value for…
Everything you need good value for money free parking also
14 July 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review.
Customer service 5 stars
Hello there , this review is about the 5 star treatment regarding customer service in the unfortunate cancellation of the booking.
It was a very friendly experience,I will definitely repay by rebooking in future. Thankyou
20 June 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review. We look forward to having you with us again!
all wes good for my needs
15 May 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review.
Non-existent booking
Booked a hotel through the company and received confirmation. Arrived at hotel to be told they did not have a reservation and the hotel does not work with daybreakhotels
4 May 2024
Unprompted review
Reply from DayBreakHotels
Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our team is currently in contact with the Hotel since we have an active agreement and the confirmation of your reservation has been sent to the Hotel as well. Please remember that our Customer Care service is available until 10 pm (Italian time) for any immediate assistance you may require in the future. We hope to have the opportunity to welcome you back as our customer in the future, and to provide you with a superior experience compared to your recent one.
Reply from DayBreakHotels
Dear Customer, thank you for your review.
Reply from DayBreakHotels
Dear Customer, thank you for your feedback!
Extremely useful
I was able to find a place to rest up and freshen during my layover and also leave my luggage and explore the city during my stopover. The staff were also helpful and responsive in helping me navigate the booking experience.
20 March 2024
Unprompted review
Reply from DayBreakHotels
Dear Customer, thank you for your feedback!
Easy and swift
Easy and swift process, cancellation policy is impressive (up to the day before) with no pre-pay requirement.
25 February 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review!
Nice and easy and straightforward
25 February 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review!
Good prices, great experience!
Great experience! they had great options that allowed us to decide from a diverse price range to match our budget but also needs.
10 January 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review!
That’s was really good
That’s was really good
We had good time in there
Good service and everything was 100
15 January 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review! We look forward to having you again among our Customers.
Site was east to use and convenient
15 January 2024
Reply from DayBreakHotels
Dear Customer, thank you for your review! We are glad to know that you were satisfied with our Services.
Great experience. Exactly what I needed!
Great experience! Exactly what I needed. The website was really easy to use, and was able to book a room to work in for the day. Amazing customer service which is rare. I will definitely be using DayBreak going forward and highly recommend it!
23 November 2023
Unprompted review
Reply from DayBreakHotels
Dear Customer, thank you for your feedback! We are pleased to know that you were satisfied with our assistance, please remember that we are always at your disposal.
Great platform
I've utilized Daybreakhotels' services multiple times during my business trips to London, and I can't recommend them enough. Their website provides a fantastic user experience and streamlines the booking process, making it incredibly user-friendly. On both occasions when I utilized their services, I encountered zero issues upon hotel check-in. It's an excellent solution for business travelers who frequently require a room solely for the day.
6 December 2023
Unprompted review
DayBreakHotels sold us a 9-6am 'day…
DayBreakHotels sold us a 9-6am 'day room' at the Hyatt Centric in Miami Beach. When we arrived at 9.20am we were initially told there was no reservation on the system, then they managed to find the reservation from DayBreakHotels but they said had no rooms available currently, but would have one ready 'soon'. They kept saying 'soon' and we were eventually allocated a room at 11:30am. I contacted DayBreakHotels customer services who said it's not their fault if Hyatt don't update their system with real-time availability and Hyatt said it's not their fault if customers book through a third party. Basically customer caught in the middle and no one taking responsibility for selling a room that didn't exist.
9 December 2023
Unprompted review
Reply from DayBreakHotels
Dear Customer, thank you for sharing your experience. We apologize for the inconvenience you faced during your stay at Hyatt Centric in Miami Beach. We understand the frustration caused by the delay in room allocation.Our customer service team immediately contacted the hotel upon receiving your notification. Unfortunately, the hotel was fully booked from the previous night, and they did not communicate the closure of sales in time. Had we been informed earlier, we would have notified you in advance.
It's important to note that the hotel has a valid affiliation contract with us, and by not honoring the agreement and failing to allocate a room, they have breached the terms. We understand the inconvenience this has caused and assure you that we are actively addressing the issue with the hotel to prevent similar occurrences in the future.
We appreciate your feedback and hope to have the opportunity to provide a smoother experience on your next visit.
An excellent experience
An excellent experience. Very accommodating and would return, ideal for travelers with families or those looking for somewhere to stay overnight for a work trip. 10/10.
19 November 2023
Unprompted review
Good experience with the hotel
I had a positive experience with the property, and the customer care assistance was instrumental in retrieving my reservation ID.
22 November 2023
Unprompted review
Super Useful
I booked a room for my work trip. The website was intuitive, and I liked that the credit card was not needed for my reservation. I highly recommend DayBreak, it was the perfect solution for me.
1 September 2023
Unprompted review
Room not available. Useless
Room was not available since the hotel was fully booked. Now my wife and young child are stranded at a lounge at LAX.
This company has one job - book rooms. And it fails at that. This makes their existence 100% useless.
I would not recommend using their services since there is no guarantee of a room when you need it.
Terrible!
11 November 2023
Unprompted review
Reply from DayBreakHotels
Dear Customer, thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We have promptly submitted your reservation to the hotel as usual. Had we been aware of the unavailability, we would have notified you in a timely manner. We appreciate you bringing this to our attention and we hope to have the opportunity to welcome you as our valued customer once again.
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