David's Bridal Reviews 

Accidentally found myself in the David's Bridal shop in Birmingham, Vaishali and Karen were so helpful and friendly. I hadn't planned on getting my dress that day and was short on time but they were so accommodating. Such a positive experience and I absolutely love my dress.

We were completely ignored the whole time we were there. Found a dress, was trying it on and my friend was harassed while her 6 yr old was in bathroom. She was surrounded and had to rush out while the employees did NOTHING. There was blatant racism during this so I grabbed the dress, paid and left after her. They never said I had 7 days to return. When I realized that I didn’t like it, it took me two weeks to be able to bring myself back the store. They would not accept a return, or give a gift card. The rude manager told me I could shop now and that’s all she could do. When I spoke about the day of purchase, she said I should have come to her (she wasn’t even working that night). The customer service is horrible.

Excellent service from Amy at David’s bridal Watford. Amy went above and beyond to help us with a particular issue with a pair of shoes we wanted to purchase and showed great initiative. Thank you Amy, you made our day.

my stylist, Debbie, was genuinely interested in helping me find something off the rack that would suit my particular tastes and budget. I am a 70 year old first time Mother of the bride and I want to look nice for my daughter. Debbie found two nice outfits that I tried on. I chose one I felt most comfortable in although both were lovely. Thank you Debbie for your help. Much appreciated.

Shaz at David’s bridal Stratford Westfield was amazing very helpful! Had so much confidence in her. She fulfilled my dream dress so exciting thank you, Shaz!

Charis (Watford) was fantastic at sourcing a particular pair of shoes for us, and getting delivery arranged from Cardiff! Thank you!

I was helped to find my dream wedding dress in David’s Bridal Birmingham, and I cannot recommend it enough. The shop itself is overwhelming in the sense that it has everything you could ever want as a bride to be. They cover everything from the dress to veils, shoes, hair accessories, pyjamas, tiaras and bridesmaid dresses.
I cannot overstate how beautiful the wedding dresses are in the store and how many stunning style there are. I had a style advisor called Vaishali who was fantastic at her job. She made me feel completely at ease and nothing was too much trouble. She went out of her way to establish my style and was able to absolutely smash it out of the park with the accessories she brought for me to try on with the dresses. She involved me with every part of the process. She explained the pros and cons of the dresses I was looking at and gave me invaluable advice. I feel so lucky that I was able to spend the day with her as she made it all feel so effortless. However, all of the staff were amazing and accommodating and made me feel like I was with a friend. They make choosing your wedding dress a very special experience.

Merly and Silvana in alterations changed the zipper of my dress at the last minute.
Great service!!

Today myself, the bride to be and another friend visited David’s bridal in Watford . What a wonderful experience we had. Amy was fantastic wow, I cannot begin to praise her enough from the moment we walked in, throughout our stay and when we left. I highly recommend this store and with customer service from Amy you can’t go wrong at all.

Thank you

My goal was to buy a prom dress, and that I did, with great difficulty. I went to my local David’s Bridal to try on some dresses a few months ago, and they were wonderful! They just didn’t have the size I needed, so I turned to David’s Bridal online. I had a Visa gift card for a certain amount of money, and I was going to pay the rest with my card. The rest ended up only being $6, and David’s Bridal online doesn’t let you use two different cards, for some weird reason. The catch was that I couldn’t get to my local shop to pay in-person because I don’t have a car. I tried everything to be able to pay for this dress- tried to see if I could put more money on my gift card, I asked if there was any more deals I could add on to drop the price down just six more dollars, called my local shop to see if I could give the cards over the phone, I even asked if my sister could come in to pay (because it was an online gift card that I could just send to her, she lives near that David’s Bridal, and she could just pay the extra $6 on her card) but they said no to all of it. I was baffled- I am a paying customer, and they wanted to make this extremely difficult for me. Anyways, my work around was getting that gift card mailed to me as an actual card that I could use for other expenses, and just used my money to pay for the dress after my next paycheck. So my next paycheck comes, I buy the dress (which came very fast!) but I go out onto my porch, and the dress was in a plastic David’s Bridal bag, A PLASTIC BAG and it had a bunch of rips in both layers of the plastic. Why would such an expensive dress come in such terrible packaging? Luckily the dress wasn’t ruined, but I took pictures just in case it was. And here’s the icing on the cake: they sent me the wrong size that they said was out of stock. I ordered an 8, they sent me a 10. Luckily, it ended up fitting perfectly, and I looked absolutely gorgeous! Until David’s Bridal online has a way to pay with more cards and has better packaging for such expensive merchandise, I will not be ordering from them again. I’m a very nice, happy person, and hate having to write reviews like this, but there was just too much that went wrong for me not to share.

Julie at David's Bridal in Braehead Glasgow was amazing. We could not have had a better experience and nothing was too much trouble for her. We were not rushed and she even got the seamstress out on two occasions to give us advice. We found the perfect dress and can't thank Julie enough. Would definitely recommend David's Bridal Braehead.

I just came from a different horrific experience ordering bridesmaids' dresses from a different website. I figured I would leave a positive review. David's bridal shipped my dress in a weeks time and it was perfect. loved my dress and the quality was worth it.

A big shout out to Tuhina at David’s Bridal At Birmingham. She was absolute ⭐️ Nothing was too much for her. She genuinely wanted to help us find a perfect prom dress for my daughter. It was close to 6 n time for her to be off, but still she stayed back n helped my daughter try out dresses and even brought heels for us to gauge the correct length. An asset to the team.

Debra R at the Hobart Indiana store made the experience quick smooth and a happy one.
Very professional and pleasant.

If you are after an alteration, make sure you check prices before the appointment-apparently it is the customer's responsibility to find out if the shop has hiked up their prices! Whatever!!

Really awful experience! DAVIDS BRIDAL HAS GONE INTO ADMINISTRATION . The Manager told us there was loads of stock then proceeded to tell us there is limited stock. The dresses looked very cheap and tatty but were very costly, you could only buy the dresses that were in the shop, a lot had pulls in. I said my colours were nude/champagne and I was told it’s not a popular colour! Really disappointed , we walked out and didn’t try anything on.

Avoid this shop at all costs. Staff lie, didn’t order a dress they said they had, lied that it was in the store to collect, passed the buck for their mistakes between stores, no apology, chaotic, shambles then try to rip you off with alterations that cost 3 times the cost of the dress. Dresses poor quality and not worth the money. Do not trust a word they say.

Poor!!!

Staff are rude, unprofessional & I wouldn’t waste any money or time on this place.

Can never get through to them, never keep in contact, take your money but doesn’t provide any care to your experience.

Shadine at the Watford store was amazing. My friend and I came bridesmaids shopping before we invited the other 6 bridesmaids. Shadine was very helpful explaining the different ranges taking the time to make us feel welcome and she was very informative. We asked for her opinion at the end and she was explained the right cut for our figures which helped us to make our decisions. We then booked again with her and the Bride to be purchased all the dresses thanks to Shadine being so helpful. We had visited the store for the brides dress which she order on a second visit although this was not with Shadine. The other lady was not so helpful, she was rushed and didn’t fully give the bride to be what she asked for. Upon our second visit the manager assigned someone else I can’t recall her name but she was helpful but Shadine I have to say provided that personal experience in shopping which would make the group recommend the store.

Cannot recommend Katie from David’s Bridal Braehead enough! She’s an absolute star and picked out a wildcard dress that turned out to be the one on my first ever appointment! Best experience ever, she made me feel so comfortable and at ease and was so knowledgable about all the designers. The rest of the staff were super friendly and helpful too.