We had an absolutely wonderful experience with Danske Bank, especially thanks to our amazing advisor, Jane Junggren. She was truly the best advisor we could have asked for during our house purcha... See more
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We had a great experience with Danske Bank (Furesø) when buying our first house in Denmark. Big thanks to our advisor Joachim - he was helpful, committed and always was doing his best to answer our qu... See more
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Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :) Overall, we are really satisfied :)
Company replied
Banks need to look at numbers objectively, we get it. But the ways conversations take place makes up all the differences. My wife and I felt so lucky to have Silas Bolund-Bach as our advisor. As ex... See more
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Company details
About Danske Bank
Written by the company
Danske Bank er en bank for livet. Fra Ponduskontoen til pensionsalderen følges vi ad.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Produkter og rådgivning
Written by the company
- Som kunde i landets største bank får du livslang adgang til produkter og rådgivning, der passer til din situation og dine behov:
- Lån til bolig, bil og forbrug
- Hjælp til investering og opsparing
- Smarte løsninger til børn og unge
Contact info
Bernstorffsgade 40, 1577, København V, Denmark
- 70 12 34 56
- danskebank@danskebank.dk
- www.danskebank.dk
Bliv kunde på 10 minutter
4.4
Excellent
28K reviews
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Great digital & personal bank
Great advise in generel - truely competent advisers.. And their digital platforms are excellent and easy to use.
16 October 2025
Unprompted review
Reply from Danske Bank
Hi
Thank you for your kind review - we're thrilled to learn that you find our advisors competent and our digital platforms excellent and user-friendly. Your feedback means a lot to us, and we're pleased to know that both our digital and personal services meet your expectations.
Have a great weekend.
Best regards,
Alberte
Its always nice to talk with bank
Its always nice to talk with bank. Specially last meeting with financial advisor.
14 October 2025
Reply from Danske Bank
Hej Zaheer
Thank you for your kind review. We're delighted to hear that you enjoyed your recent meeting with our adviser.
We appreciate your feedback.
Best regards,
Alberte
Danske Bank hold a meeting for us about…
Danske Bank hold a meeting for us about our loan and financial aspects which was very informative and useful, Alice presented a great meeting for us, she was kind and responsive to our questions.
13 October 2025
Reply from Danske Bank
Hi Sach
Thank you for taking the time to share your experience! We’re pleased to hear that Alice’s presentation made the meeting both productive and engaging. Your satisfaction is very important to us.
Have a great day.
Best regards,
Alberte
Very satisfied
Very satisfied
Danske bank's adviser was very experienced and good at understanding my economic situation and with a holistic, realistic evaluation he approved my loan request to purchase my ideal apartment in Copenhagen.
10 October 2025
Reply from Danske Bank
Hi Farhad,
Thank you for your review, the 5 stars and for sharing your positive experience with us - we really appreciate it.
Have a pleasant day.
Kind regards,
Sophie
They don't want to be bothered with you
They don't want to be bothered with you
As someone new to Denmark, my advice is to stay well clear of this bank. There is no one to help you. If you go into the Danske Bank building in Copenhagen, they tell you to get on a bus or ride your bike four miles to see someone else or they put you on the phone where you are on hold for at least 30 minutes. I am appalled by their lack of care. I spent hours of wasted time trying to get answers, I have closed the account before I even used it (even that was difficult). I will go to a smaller bank that has time for me.
6 October 2025
Unprompted review
Reply from Danske Bank
Dear Jackie
Thank you for taking the time to share your experience with us. We are sorry to read that your experience with Danske Bank did not meet your expectations.
We strive to provide all our customers with the help they need, and we are sorry that you felt unsupported during your time with us. Your feedback is important, and we will use it to review and improve the service we deliver to ensure it better meets the needs of all our customers, including those who are new to Denmark.
If there is anything further we can do to address your concerns or help you, you are welcome to contact us at kundehenvendelser@danskebank.dk.
Please include your contact information in the email so we can get in touch with you directly.
Kind regards – Karen
not for internationals
If you are international, arriving in Denmark thinking the biggest bank is the right choice, think again. They are all arrogant people who want to take their fat fees and belittle you, just because they are so much better than you.
1 October 2025
Unprompted review
Reply from Danske Bank
Hi Kevin,
I am truly sorry to hear that this is your impression and experience with us.
We would very much like to look further into your experience, and therefore, I hope you will share it with us by sending an email to kundehenvendelser@danskebank.dk with your contact details and more information about your experience. We will ensure that you are contacted as soon as possible.
Have a great day.
Best regards,
Alberte
Poor service
I have a personal and business account with the bank. I'd say overall they are a very average bank, however they fell below average with the rollout of their new App District.
A link to the app was not provided in any communications, and when you search for it on the App Store, it does not appear. The way the customer service team dealt with the enquiry was extremely poor, dismissive, and indicative of a broader issue and complacency.
It may be that the App is only available in the Danish App store, and therefore, the Bank has not tested the rollout effectively for all its customers. The response from the team when I diagnosed this for them was, Please check your App Store was set to the right country. Anyone who knows about this will know that if you change the App Store Country, you have to delete all your purchases. In summary, Danske Bank are not well set up to support International Business. They are good, provided you can work within their own constraints, and you do not test the system.
3 October 2025
Unprompted review
Reply from Danske Bank
Hi David
I understand that you have had a good conversation with my colleague regarding your review.
We acknowledge that the app is currently not available in the UK App Store, but we are working on a solution. We apologies that our customer service did not inform you of this.
Wishing you a great day.
Best regards,
Karen
What a miserable bank
What a miserable bank. I asked to buy 300 kr in minus after the card and they won't, yet I have been a customer for 7 years and I always receive a salary, they are mean and arrogant, I hate this bank and I don't recommend it to anyone.
3 October 2025
Unprompted review
Reply from Danske Bank
Hi Samir,
I am truly sorry that we were unable to assist in your specific situation.
If you need clarification regarding the reasoning behind the decision or have any questions, please do not hesitate to reach out to your branch. They are always ready to listen and talk things through.
Have a great day.
Best regards,
Alberte
I had a very positive experience…
I had a very positive experience arranging a mortgage with Danske Bank in Denmark. I would highly recoment their services, especially as they have some attractive mortgage products.
29 September 2025
Reply from Danske Bank
Hi Daniel
Thank you for your review and your kind words. We're delighted to learn about your positive experience and that you found our mortgage products attractive. Your recommendation means a lot to us, and we're always here to assist you.
Have a great day.
Best regards,
Alberte
What a complete waste of my time.
What a complete waste of my time.
I was very interested when I heard about the Danske Bank £180 switch offer, so I went onto their website to switch. On the first page it says; “To get the £180 you must complete your account switch and pay in £1000, and register for online banking, and set up two direct debits"
It is that easy, it states.
And I thought, yes, that sounds easy, then, it said, “to be eligible; You must be a new customer. You will not be eligible if you have received an offer previously. Then I am invited to read the terms and conditions. So far everything seems great. I read the whole terms and conditions.
Then I click on Apply. Here, again, it tells me the advantages of the Danske account and the £180 switch offer. I click on another apply button. I am asked to answer two questions about a sole account and if I want an overdraft.
I click on another apply button, “You are on your way to apply for a Danske account.” Then there are four long documents to read. After that I click on NEXT.
Here it tells me, for the first time, that the offer is only for Northern Ireland residents.
Twenty minutes of my time completely wasted.
Why can’t they point this out on the first page, or on the early, “To be eligible paragraph,” or even in the title. It is not even mentioned in the terms and conditions. This is so wrong.
12 September 2025
Unprompted review
Reply from Danske Bank
Hi Mr. Graham,
The offer you are referring to is exclusively available on our UK website, and you have reached our branch in Denmark. Unfortunately, we are unable to assist you in this matter.
I would therefore recommend contacting my colleagues in the UK at customerresolution@danskebank.co.uk. They will be able to assist you further.
Wishing you a great day.
Best regards,
Alberte
Reply from Danske Bank
Hi Gaurav
Thank you for your kind review. We are very happy to learn that you have experienced great service.
We wish you a lovely weekend.
Best regards,
Alberte
LACK OF SERVICE, CHOOSE ANOTHER BANK
I have been a Danske Bank customer for 9 years now and the lack of service that I am experiencing in the last few years is enormous. What's the point of a bank that cannot provide the services that is "offering"?
There are better options.
11 September 2025
Unprompted review
Reply from Danske Bank
Hi Vale,
I am truly sorry to learn that your experience with us has not met your expectations.
To assist you further, we would like to understand the specifics of your situation. Therefore, I hope that you will email us at kundehenvendelser@danskebank.dk with your contact details and a detailed description of your concerns. If possible, please refer to your review in the email, and we will ensure that you will be contacted as soon as possible.
We look forward to hearing from you.
Best regards,
Alberte
Our advisor was very helpful with our…
Our advisor was very helpful with our mortgage process from the beginning. He explained all our options, and listed the differences so we could see what could work to our advantage. In general I'm very happy with my choice so far
10 September 2025
Reply from Danske Bank
Hi Mustafa
Thank you very much for your kind words - that is much appreciated. We are happy that our advisor was helpful in the process and that you are happy with the outcome.
We wish you a lovely day.
Best regards,
Alberte
Superb service
I had a meeting regarding house loan. The bank advisor was very helpful, informative and clear. The meeting was detailed and in a pleasant atmosphere. I have got all the information I needed.
9 September 2025
Reply from Danske Bank
Hi Monika
Thank you so much for your kind review - we are very happy to know, that the advisor was very helpful, informative and clear and contributed to a pleasant atmosphere.
Have a lovely day.
Best regards,
Alberte
Been trying to open account for my…
Been trying to open account for my child, had some issues to upload passport photo as it is not dk passport, tried to contact Danske bank customer service by phone - impossible, after over an hour noone picked the phone. Wrote to them - i doubt they even read my question, just replied with a link to the same link which didn't work!!! Worst customers service...1 month+ amd counting still cannot get them to open acount for my child.
8 September 2025
Unprompted review
Reply from Danske Bank
Hi Vitalija,
I am very sorry that you have experienced challenges in the process of opening an account for your child – we will, of course, work to find a solution.
Therefore, I hope you will email us at kundehenvendelser@danskebank.dk with your contact details and a bit more information about the situation. We will ensure that the right team contacts you as soon as possible.
We look forward to hearing from you.
Best regards,
Alberte
The hotline services is not polite to…
The hotline services is not polite to customers, very disappointed.
4 September 2025
Unprompted review
Reply from Danske Bank
Hi Tin
I am truly sorry to hear about your experience with our customer service – this is certainly not the kind of experience we want to give to our customers.
We would very much like to look further into your experience. Therefore, I am hoping that you will send an email to kundehenvendelser@danskebank.dk with your contact details and a brief description of your experience. We will then ensure that you will be contacted as soon as possible.
We look forward to hearing from you.
Best regards,
Alberte
Very good experience
Very good experience
We had approval from another bank before and during legal 6 days they rejected us. And under 24 hrs Mathujan from Danske bank helped us to get the credit and he answered all our question with patience. He was very friendşy and informative we were so happy with the whole experience
3 September 2025
Reply from Danske Bank
Hi Zübeyde,
Thank you very much for your review and for sharing your experience with us.
We are thrilled that the advisor was able to assist you quickly and efficiently. It is great to know that his friendly, patient and informative approach made the process smooth and left you happy with the overall experience.
I will make sure to share your kind words with Mathujan.
Have a nice day.
Best regards,
Alberte
Worst bank ever
Worst bank ever. No service or support. 2 days to get back on urgent matters. No follow up on house sales. Unstable. Your account could be - No active account found!
Poor chat support and extremely long wait times on the phone support
1 September 2025
Unprompted review
Reply from Danske Bank
Hi Jens Christian,
I am very sorry that you experienced a long waiting time when you needed our assistance, and that our service did not meet your expectations.
We are aware that the waiting time on our phone support can sometimes be longer than we would like for our customers, and we are working on solutions to reduce the waiting time further. Several initiatives have already been implemented, and we are seeing positive developments. However, there is still periods, such as the end or start of the month, that leads to increased activity and longer waiting times.
I will assure you that my colleagues on both chat and phone support are dedicated to helping our customers as quickly and efficiently as possible.
If you have not yet received the help and answers you were seeking, please feel free to email us at kundehenvendelser@danskebank.dk including your contact information and a description of the help you need. We will ensure that you will be contacted as soon as possible.
I wish you a pleasant day.
Best regards,
Alberte
Super, clear advice
Our advisor spoke English and explained everything clearly and simply.
29 August 2025
Reply from Danske Bank
Hi Bethan
Thank you very much for your review. We are delighted to hear that your advisor provided clear and simple explanations in English, ensuring you felt well-informed throughout your experience.
We value your feedback.
Have a nice day.
Best regards,
Alberte
Rasmus Jelling Markussen
We had the pleasure of working with Rasmus Jelling Markussen at Danske Bank, Stændertorvet 5, 4000 Roskilde, on a recent property purchase, and the experience was outstanding from start to finish. Rasmus combined clear professional advice with a calm, solution-oriented approach, making every decision easier and every step transparent.
From initial document handling to timelines and final signatures, Rasmus meticulously coordinated all administrative tasks and kept us updated at every milestone.
Communication was prompt and proactive—calls and emails were answered quickly, and Rasmus anticipated questions before they became issues.
Beyond the transaction itself, Rasmus showed genuine commitment to good outcomes and a client-first mindset, which gave us real peace of mind throughout the purchase. It’s reassuring to work with an adviser who clearly takes pride in guiding people well.
We highly recommend Rasmus at Danske Bank Roskilde for anyone buying a home or seeking a diligent banking partner.
29 August 2025
Unprompted review
Reply from Danske Bank
Hi Reza
Thank you so much for sharing your experience with us.
We are thrilled to know that Rasmus provided clear professional advice and a calm, solution-oriented approach throughout your property purchase.
We are very happy that his help made the process transparent and stress-free for you.
I will make sure to share your kind words with him, and I am sure that it will be the best way to start is week.
Thank you once again for your recommendation, and we wish you all the best with your new home.
Best regards,
Alberte
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