We had an absolutely wonderful experience with Danske Bank, especially thanks to our amazing advisor, Jane Junggren. She was truly the best advisor we could have asked for during our house purcha... See more
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We had a great experience with Danske Bank (Furesø) when buying our first house in Denmark. Big thanks to our advisor Joachim - he was helpful, committed and always was doing his best to answer our qu... See more
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Tim was really helpful in clarifying our doubts. He also made sure that we had all the examples necessary to fully understand what we were choosing :) Overall, we are really satisfied :)
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Banks need to look at numbers objectively, we get it. But the ways conversations take place makes up all the differences. My wife and I felt so lucky to have Silas Bolund-Bach as our advisor. As ex... See more
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Company details
About Danske Bank
Written by the company
Danske Bank er en bank for livet. Fra Ponduskontoen til pensionsalderen følges vi ad.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Vi hjælper dig med rådgivning og produkter inden for bank, bolig og realkredit, leasing, pension og forsikring.
Til daglig klarer du det meste med mobilbanken lige ved hånden. Og når du har brug for at snakke med et menneske, sidder vi klar til at rådgive dig om, hvordan du kan udnytte dit finansielle råderum og optimere din økonomi.
Produkter og rådgivning
Written by the company
- Som kunde i landets største bank får du livslang adgang til produkter og rådgivning, der passer til din situation og dine behov:
- Lån til bolig, bil og forbrug
- Hjælp til investering og opsparing
- Smarte løsninger til børn og unge
Contact info
Bernstorffsgade 40, 1577, København V, Denmark
- 70 12 34 56
- danskebank@danskebank.dk
- www.danskebank.dk
Bliv kunde på 10 minutter
4.4
Excellent
28K reviews
Asks customers to review
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Danske Bank demonstrates consideration for its customers’ Needs
On February 3, 2026, I posted a very negative review regarding my experience following a meeting with Danske Bank that had taken place a few days earlier. That review was titled “Danske Bank Puts Customer Interest Second.”
Today, I had the opportunity to participate in a follow-up meeting with a member of Senior Management at Danske Bank. This experience was markedly different from my previous one. During the meeting, I felt listened to and genuinely understood. The discussion was conducted in a highly professional manner, and Danske Bank demonstrated a clear ability to view the situation from my perspective as a customer.
This most recent experience was exceptionally positive. As a result, I have revised my initial assessment. Following today’s meeting, I recognize that Danske Bank does, in fact, take its customers’ interests seriously.
19 February 2026
Unprompted review
Reply from Danske Bank
Dear Matene
We are pleased to hear that your recent meeting was positive and that you felt listened to and understood.
We always strive to maintain a high standard of customer service and to place our customers’ needs at the forefront. Your experience is important to us, and we appreciate your honesty regarding both your previous and current interactions with the bank.
If there are any further ways, we can support you or improve your experience, please do not hesitate to reach out to us.
I wish you a pleasant day.
Best regards
Catrine
Professional and helpful
17 February 2026
Reply from Danske Bank
Hi Zbigniew
Thank you very much for your review and kind words. We really appreciate it.
I wish you a great day.
Best regards Elisabeth
Terrible customer service.
I applied for an account with an over draft. Fair enough my credit score wasn't good and I got declined. A few months later I phoned up about a mortgage. I didn't even get to speak to a mortgage advisor. I was just told I was declined an overdraft a few months ago so why would I be approved for a mortgage. No credit check done or affordability check or anything. Absolutely shocking in my opinion.
14 February 2026
Unprompted review
Reply from Danske Bank
Dear Brian
First of all, I would like to apologise for your poor experience, and I am sorry to read that you did not get the chance to speak with an adviser about your request.
We truly wish to make up for your experience and investigate the matter. You are welcome to write me an email at Kundehenvendelser@danskebank.dk with your contact information, a description of the case, and a reference to this review. I will ensure that you are contacted.
I wish you a pleasant day.
Best regards Elisabeth
Reply from Danske Bank
Hej Nasser
1000 tak for din positive feedback og de 5 flotte stjerner.
Det er skønt at læse, at du er glad for mobilbanken, vores produkter, service og ikke mindst din rådgiver.
Du ønskes en rigtig god dag.
De bedste hilsner fra Sophie
Very positive experience with Danske…
Very positive experience with Danske Bank. The advisor explained everything clearly and professionally, making complex financial topics easy to understand. I felt well guided and confident in the decisions discussed.
12 February 2026
Reply from Danske Bank
Hi Zahid,
Thank you very much for your kind review, the 5 stars and for sharing your positive experience with us. We really appreciate it.
Have a wonderful day.
Kind regards,
Sophie
Super god service.
2 February 2026
Reply from Danske Bank
Hej Niels
Mange tak for din anmeldelse - vi er glade for at læse, at du er glad for vores service.
Du ønskes en rigtig god dag.
De bedste hilsner fra Sophie
God og kompetent rådgivning men lang…
God og kompetent rådgivning men lang sagsbehandlingstid. Svær at komme i kontakt på telefon.
2 February 2026
Reply from Danske Bank
Hej Jeanette
Tak for din feedback.
Det er skønt at høre, at du oplevede god og kompetent rådgivning.
Samtidig beklager vi, at du har oplevet lang sagsbehandlingstid og udfordringer med at komme i kontakt med os på telefon. Vi forstår, at det kan være frustrerende, men du skal vide, at det er noget, som vi arbejder hårdt på at forbedre. Bl.a. ved at tilbyde chatmulighed via Mobilbanken.
Du er altid velkommen til at kontakte os igen, hvis der opstår nye behov.
Tak for at dele din oplevelse med os.
Rigtig god dag.
Bedste hilsner
Lissi
Reply from Danske Bank
Hei Jayachandra,
Thank you very much for you kind review, the 5 stars and for your recommendation - we really appreciate it.
Have a pleasant day.
Kind regards,
Sophie
Great service and very knowledgeable…
Great service and very knowledgeable advisors. We feel more informed after every meeting with Danske Bank. They are excellent at offering the right financial solutions and options.
29 January 2026
Reply from Danske Bank
Hi Kamlesh
Thank you for your feedback.
It’s wonderful to read that you appreciate the great service and knowledgeable advisers. We’re glad to hear that you feel more informed after each meeting and that our financial solutions and options meet your needs.
Wishing you a great weekend.
Kind regards
Lissi
Beware of this bank
Beware of this bank! They locked my account and I have been trying to withdraw my vacation money for a month. They reply with 1 sentence every 2 weeks and still haven't received my money.Have called alot times to danske bank and they wont answer call.
28 January 2026
Unprompted review
Reply from Danske Bank
Hi Rene
I am sorry to hear that your account has been blocked and that you are experiencing difficulties reaching us.
Although I do not have access to your case, you are welcome to send an email to Kundehenvendelser@danskebank.dk with your contact details, a reference to this review, and a description of your inquiry. I will then ensure that you are contacted.
I hope you have a pleasant day.
Best regards Elisabeth
One of the best bank in denmark that…
One of the best bank in denmark that gives you optimum solutions based upon your real financial threshold!!
23 January 2026
Reply from Danske Bank
Hi Bimal,
Thank you very much for you review and for sharing your experience with us - we really appreciate it.
Have a wonderful day.
Kind regards,
Sophie
Approachable and efficient
In several cases I had to reach out and ask for services, it felt like the people were on our side as much as they were employees of a bank.
23 January 2026
Reply from Danske Bank
Hi Ignas
Thank you very much for you review and kind words. We really appreciate it.
I wish you a great day.
Best regards Elisabeth
The worst "consultancy" experience I…
The worst "consultancy" experience I have ever had in any company. Looking for other financing possibilities I was directed to a consultant.
Ive prepared and provided extensive documentation on the financial situation to move the loan from my current bank, just to recive a general offer and my questions regarding the structure being completely ignored. Asking for more details, got a response "Alt ovenstående er under forudsætning af, at vi kan godkende det økonomisk og at ejendommen vurderes egnet til DBF. Hertil kræver det en fuld skriftlig tilkendegivelse om tilvalg af Danske Bank som kommende finansieringspartner."
It is ridiculous they want me to commit to a multi-million decision based on the info-mail not even actual offer.
TERRIBLE EXPERIENCE: DO NOT RECOMMEND.
23 January 2026
Reply from Danske Bank
Hi Dariusz,
Thank you for taking the time to share your experience with us – it’s highly appreciated.
We understand that you have had a good dialogue with the local branch manager about the experience, and we hope this provided you with some clarity and made you feel seen and heard in the situation.
I wish you a lovely day, and once again, thank you for giving us the opportunity to speak with you about this.
Kind regards,
Theresa
Excelent staff
The patience, clearness and kindness that Victor Viid Thage has with me and my wife to explain every step of the process to purchase a bolig it was remarkable.
20 January 2026
Reply from Danske Bank
Hi Pedro,
Thank you for your review, 5 starts and kind words. We really appreciate it.
I wish you a great day.
Best regards Elisabeth
Card Delivery Delayed with No Communication
I ordered a card on 30 December 2025 and was informed that it would take 8–10 days to arrive. As of 20 January, I still haven’t received the card. At least, they could have informed me about the delay or explained the issue. This level of unprofessionalism was unexpected from a bank like Danske Bank.
20 January 2026
Unprompted review
Reply from Danske Bank
Dear Ramim,
Thank you so much for taking the time to share your experience with us regarding the missing card delivery.
Since we have located the issue with DAO not delivering the mail from the bank to the customer, we have been in close dialogue with them and our hope is that our customers receive their card as soon as possible.
We acknowledge that the period without a card can be difficult and we sincerely apologize for the situation and any inconvenience it may cause. I also acknowledge your feedback regarding the lack of information provided to you as a customer and will share it with the relevant person/department.
Wishing you a good day.
Best regards,
Theresa
It was a very efficient and concise…
It was a very efficient and concise meeting.
All the information needed was given in a very clear way.
19 January 2026
Reply from Danske Bank
Hi Iñaki,
Thank you for your positive feedback and the 5 stars - we really appreciate them.
Have a wonderful day.
Kind regards,
Sophie
after short time with Danska bank I…
after short time with Danska bank I have moved to nationwide after my father passing last month asked them for a short overdraft as I got hit with funeral costs as HMRC messed up my wage for the month within asking I called nationwide they where glad to help my credit score is good this bank my wage goes in and other payments this bank is backwards and has no empathy thank you nationwide..
19 January 2026
Unprompted review
Reply from Danske Bank
Dear Pat
First of all I am very sorry to hear about your loss – I hereby extend my deepest condolences.
It also saddens me to read about your experience. However, you have written on the Danish Danske Bank Trustpilot review site.
If you have had a poor experience with Danske Bank in the UK, I recommend that you contact them directly through your eBanking or by calling them.
I wish you a pleasant day
Best regards from Catrine
I am very satisfied with the advice and…
I am very satisfied with the advice and support from Danskbank.
16 January 2026
Reply from Danske Bank
Hi Ramana
Thank you very much for your kind review and 5 starts. We really appreciate it.
I wish you a pleasant day.
Best regards Elisabeth
Been client of danske bank for more…
Been client of danske bank for more than 10 years, i have my andelsbolig lån with them, in order to do a renovation i had been having 4 meetings all the time asking me for more and more information, without telling me anything about when this is gonna be ready what exactly do they need, and now I receive an automatic email from them saying it is not possible without any explanation after all the time wasting with them, in the mean time the bank advisor took a month off without giving my case to another advisor
14 January 2026
Reply from Danske Bank
Dear Gabriel
Thank you for sharing your feedback.
We sincerely apologise for the experience you’ve had, which clearly did not meet the standards we strive to uphold.
We understand how important it is to have timely support and clear guidance, especially when dealing with renovations and
financing.
We hope that your new adviser will be able to assist you in moving forward and finding a suitable solution.
If there is anything further we can do to support your case or address your concerns, please do not hesitate to reach out.
Once again, we apologise for the inconvenience caused and appreciate you for bringing this to our attention.
Best regards – Karen
Reply from Danske Bank
Hi Kamal
Thank you so much for your positive feedback.
I’m really glad to hear that you found the bank advisor very good – one of the best.
We truly appreciate you taking the time to share your experience with us.
Best regards
Lissi
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