Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more
Company replied
The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more
Company replied
Speedy delivery well packaged item. The bag is just the right size, and has a quality feel. Would have preferred a slightly more substantial strap, rather than the ‘rolled’ one. However that is a min... See more
Company replied
Company details
Information provided by various external sources
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contact info
LS7 1RG, Leeds, United Kingdom
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very quality shoes
10 February 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
Terrible quality shoes
I ordered a pair of nubuck heeled sling back court shoes for an event, they cost £107.14, but I received a £20 discount.
When they arrived I was unable to fasten one of the shoes as the strap didn't fit through the buckle, there was a blue stain on one shoe and a scrape mark on the other. The nubuck also seemed very poor quality.
I was told to return them, which I have done but am stiall awaiting a refund!!!!
I won't be using this comoany again.
6 July 2026
Reply from Daniel Footwear
Thank you for your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been, especially when the shoes were purchased for an important event.
The issues you described are certainly not the standard we aim to provide. We're also sorry to hear you're still waiting for your refund. Refunds are processed as quickly as possible once returned items have been received and inspected, but if it's taking longer than expected, please contact our customer service team with your order details so we can look into this for you.
We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Reply from Daniel Footwear
Thank you so much for your response.
Reply from Daniel Footwear
Thank you so much for your response.
Reply from Daniel Footwear
Thank you so much for your feedback.
Too difficult to return a wrong product…
Too difficult to return a wrong product that was your error. The shoe box arrived all mashed but the shoes were not harmed but totally the wrong size! So I have tried to contact with the photos as your site states but no response. Terrible customer service
22 June 2026
Reply from Daniel Footwear
We're very sorry to hear about your experience and sincerely apologize for the mistake with your order. We understand how frustrating it is to receive the wrong size, especially after following our returns process and not receiving a timely response.
This is not the level of service we aim to provide. We'd like the opportunity to put this right as quickly as possible.
Please contact us directly with your order number, or if you have already done so, we'll make sure your case is reviewed as a priority so we can arrange the correct resolution.
Thank you for bringing this to our attention, and we hope we can restore your confidence in our service.
So happy with the product great…
So happy with the product great delivery service.
Ordered this platform shoe in cream leather after ordering it for the first time in black suede.
Perfect with a long dress or flared jeans.
Gaynor Cox.
4 July 2026
Reply from Daniel Footwear
Thank you so much for your response.
Reply from Daniel Footwear
Thank you so much for your response.
.Service was excellent Delivery was a…
.Service was excellent Delivery was a couple of days including weekend. Shoes were excellent, loked good, felt good,
13 July 2026
Reply from Daniel Footwear
Thank you so much for your response.
Daniel’s own brand is great quality and…
Daniel’s own brand is great quality and stylish with a bit of an edge. You’re paying a sensible price for real leather items unlike other brands who charge the same price for man made materials, they also have great customer service.
3 July 2026
Reply from Daniel Footwear
Thank you so much for your review! We're delighted to hear that you love the quality, style, and value of our leather products. It's great to know you appreciate our commitment to using genuine leather at a fair price. We're also thrilled that our customer service made a positive impression. Thank you for your support, and we look forward to welcoming you back again soon!
Would buy again
The best purchase ever! I’m so glad my colleague told me about this brand. I’ve been wearing the shoes in Italy and they’re so comfortable! Recommend and would purchase another pair!
3 July 2026
Reply from Daniel Footwear
Thank you so much for you review.
Reply from Daniel Footwear
Thank you so much for your review.
Fabulous communication high quality…
Fabulous communication high quality sandals and reasonable price great customer service
3 July 2026
Reply from Daniel Footwear
Thank you so much for your review.
A good company
Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expand it, rather than in the title description or in the Size selection as appears on other company's websites.
They responded really promptly to my email about this purchase, when I queried it. Needless to say I returned them, they refunded me really promptly.
29 June 2026
Reply from Daniel Footwear
Thank you for your thoughtful review and for sharing your experience. We're delighted to hear you were happy with our service and that our team was able to respond quickly and process your refund promptly.
We also appreciate your feedback regarding the Birkenstock fit information. We understand how important it is for these details to be clear when ordering, and we'll certainly take your comments on board as we continue to improve our product listings and shopping experience.
Thank you again for your support, and we hope to welcome you back in the future.
Disappointing
Delivery spot on, shame about my order. Buckle was broke in one of the shoes, like they’d previously been returned and then sold again. To add to the poor review, I’ve got to pay to return a product that’s not as described/faulty, very disappointing.
3 July 2026
Reply from Daniel Footwear
Thank you for taking the time to share your feedback. We're pleased to hear your order arrived promptly, but we're very sorry to learn that one of the shoes arrived with a broken buckle.
We understand how disappointing this must have been, especially when you were expecting a new item. We're also sorry to hear about your concerns regarding the return. If you haven't already, please reach out to our Customer Service team so we can look into this further for you and review your order in more detail.
Thank you again for bringing this to our attention, and we appreciate the opportunity to resolve this for you.
The best price for my Birkenstock Eva…
The best price for my Birkenstock Eva Gizeh's prompt and efficient delivery.
30 June 2026
Reply from Daniel Footwear
Thank you so much for your review.
Timely delivery and great quality goods
2 July 2026
Reply from Daniel Footwear
Thank you so much for your review.
Reply from Daniel Footwear
Thank you so much for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.