Damson  Reviews 

I’ve had a series 2 system and have been very happy with it but has now gone faulty out of warranty. I have a ticket issued but since then after weeks - nothing- well outside sla There’s no phone number or other method of contact - so how do I get this main box repaired it they won’t talk to me ?
Such a shame a great company and product has fallen into such a deep hole😤

I have a problem with my V2,getting no power lights.Cannot find any way of contacting them to see what the problem might be.Whoever is looking after it at the moment could you please give out a contact number please?

I have had my ANC V2 headphones just over 13 months, used regularly and they have just broken, the LH two part plastic attachment to the earphone spindle.
I realise they're just out of warranty but need them repairing. The website seems to be 'down for routine maintenance' and there seems to be no other way of contact. If Damson read this please advise.

Damson Global was liquidated in December 2020.
An internet search will verify this, but unfortunately I can’t include a link

Now owned and operated by-
Biji Fink LTD
Address
Damson Cottage
Crooked Lane

Again, can’t include a link but you can check on company filings on the internet
Company director Stefanie Louise Talbot
Previous director James Talbot - resigned

This company runs at least 3 businesses in different sectors

Damson are still selling equipment on line, but in my experience offer zero support, others in 2022 seem to have the same experience

Don’t go there

It’s a real pity since I was very happy with my headphones and it’s great to find a well built quality British product when so much stuff is made in the awful PRC

I bought this v2 system just over a year ago. At first I thought good system for the money but then the it started playing up. I had drop outs, unexplained noises and total loss of sound. I sent it back 4 times , the second time they lost the remote control. The third time they gave me a new sub woofer but the system still didn’t sound right ,the bass was far to intense so I asked them to take it down, when it came back after 3 weeks it was no different. I now have an LG system that works with know problems and sounds terrific. I still have the Damson system up in the loft . I guess you get what you pay for. Can’t sell it because it sounds rubbish.

I sent my headphones in for repair 4 months ago and heard nothing since. Customer support in non existent.
Website is down for “maintenance” I think they have gone bust.
Thanks for nothing Damson.

Avoid like the Covid.

No response from any social media attempts I’ve made to contact then, emails the same.
Broken V2 headphones no spare parts available to buy.
Shame
Update 6/5/22 response from Damson: email ticket 9301 has my company name in it, to use an auto-reply system asking to contact using the form is not a response

If I could give 0 Stars I would. I purchased the S-Series Atmos system and had issues straight away. I contacted Damson and was instructed to return it for repair/inspection. When it came back, the issue was still apparent. It was then returned for a second time. After 4 weeks I contacted them via email for an update after the third request I was told it would be returned to me soon. A further 3 weeks have passed and now they will not respond. They have the system and my money!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!!!!
UPDATE, the system has now been returned to me. WOOHOO!! but wait….. it worked for a day and went wrong again!!! 😡

Damson support is non existant !!!!
have put 4 support tickets in during the last month and not one reply, they don't even answer the phone

I purchased a pair of Damson Hearbuds not long ago. They have not disappointed, I am very happy with my purchase. The battery lasts a very long time after each charge and the sound quality is very good. Would buy again.

Contacted Customer support at Damson as I need some replacement earbud tips.
Very swift response time.
Showed genuine care and concern for me as a customer.
Absolutely outstanding customer service.

Excellent products, really good quality and better price. Fantastic support if you have any issues also.

I have had my S-Series Wireless Home Cinema System for over 2 years now brilliant sound, now just updated to a 4K TV, the Dolby Atmos now available to me, take the sound to the next level. The team at Damson have been outstanding if I have any questions the Quick Support I have received is second to none.
Thank you all.

I had my Hearbuds for a birthday present and love them! The battery lasts ages and the sounds quality is perfect!! Would 100% recommend!
Customer service with Damson have also been great 👍🏼

I have the Damson s-series v2 which I like because it is nicely built and I can have wireless TV surround sound.
But, I damaged a speaker and even though out of warranty, the diagnosis and return was dealt with very well. Much easier when you know you are communicating with actual people!
So all sorted in a short time with all postage and forms handles with ease to take the stress out of any issues.

Such a great quality product for a reasonable price, these hearbuds rival much more expensive ones. I’m on my second pair after losing the first at the gym and plan on continuing to use them for a long time. Highly recommend. Also the company provides great customer service.

I have just set up the s series v2.5 surround sound system and all I can say is fantastic.The sound is clear,and fills the room.Using Dolby atmos to watch a movie is the nearest to cinema quality that I have experienced.Setting up the system is basically plug and play,no messing around with different settings.If you are looking for fantastic surround sound then this is the system for you.

Purchased my s series a few months ago and I’m really happy with it. I had a few teething problems with connecting to a new TV but the support was there from Damson which was really appreciated.

If I ever have any queries and I send a message, I get a response pretty much straight away. I would recommend the system and the company for anyone looking to purchase a surround sound system.

The delivery was very fast. The product was well boxed. Set up very simple: plug everything in and turn on. The units are small and made of very tactile materials in a matt black - the look and feel is expensive (especially compared to "shiny black plastic" items). I think the design has been very well thought out.
So okay, now to the sound. I was surprised by the loudness (small/medium sized room). The quality of the sound is fantastic with good seperation of the sound channels at front and rear, with 5.1, Atmos and even via my Virgin Tivo box on some channels (can't comment on the Atmos upfiring speakers as I don't think any Atmos content I've watched has had much "height" effects). The sub-woofer can produce some great atmosphere; I've noticed that this has got better in the couple of weeks or so I've had the product (I assume the speakers "play in"). Audio CD sound is impressive (especially from SA-CDs (surround)), Bluetooth connection from mobile and laptop worked flawlessly with no drop-out.
I have contacted customer services with a query (not directly related to the product) and their response was very fast and very helpful.
As it stands this is a good system at a fair price-point, I think it would benefit from some kind of interface (phone app?) to enable spaker volume and perhaps other settings but it's really no big deal. A better remote would be a bonus too with more tactile buttons and perhaps some kind of light for those that watch movies and tv in the dark. I hope/suspect more things will be developed and the system will be able to be expanded.
Overall: very pleased with my purchase; it's changed my viewing!

After I played with one of those small Cisor "speaker" that use vibration and any flat surface to give you the best sound money can buy (at that price), I was looking for a pair of budget earphones and I have seen the ad for Hearpods and I said to myself here's a little gift for your ears, enjoy it. And I did. Let me tell you that I wasn't disappointed. Battery life is ~30 minutes less (on a full charge) than Damson has written on the Hearpods box and what they said on the advert, but I think it depends on how everyone is listening and to what, volume used, etc.
Good balanced sound for many genres of music that I'm listening while I commute, don't know about all that mumble rap that the youngsters are listening nowadays but all the good vintage music (and I'm talking 1980-1990 here) is played as it supposed to be, balanced with bass, mids and treble.
Remember that these are budget friendly.
Don't know how much it counts that I did break in the Hearpods after buying them, maybe it helped a little, maybe a lot or maybe not at all.
After all I wanted a pair of earphones that cost less than my 5yrs old phone and the Hearpods worth every penny IMHO.
I would buy Damson products in the future for sure.