Dalston Mill Fabrics Reviews 

1,075
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the materials, noting the extremely helpful and detailed product descriptions as well as the wonderful variety available. Shoppers consistently highlight the remarkably fast delivery times and efficient, highly helpful customer service when placing their daily online orders. However, some people mentioned recurring issues regarding unexpected delivery delays and lost packages caused by the external courier services handling shipments. A few consumers were also quite dissatisfied, reporting that they occasionally received damaged fabrics or unexpected quality issues within specific product bundles.

What people talk about most

Product

Clients share positive opinions on product quality, praising the large selection of materials and affordable... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standards and reasonable... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising the speedy and efficient... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping times and helpful... See more

Service

People report positive experiences with service, highlighting prompt and efficient support along with speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some vibrant orange cotton drill to make a suit, absolutely love it. Great colour, great fabric weight and all at a great price. Didn't even have to go hunting for cotton, this was done for me... See more

Rated 5 out of 5 stars

I placed my order with Dalston Fabrics and I am delighted with both the lilac Irish linen and the Christmas fabric I have received. I made a stupid mistake when I placed my order, however I rang Dalst... See more

Rated 5 out of 5 stars

I have been using Dalston Mill fabrics for few years and loving them .Super informative and helpful data re the fabrics,weight, width, materials that the fabrics are made from and just love the variet... See more

Rated 5 out of 5 stars

The quality and choice of fabrics is outstanding (making it VERY difficult to not go overboard, ha!) and the website easy to navigate. There are always special offers to be had, and the fabrics... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,075)

426 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

I was sent the wrong colour by mistake and they were so kind and helpful and the problem was fixed so quicky! The fabric itself is very high quality

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

One of the companies I always recommend to my students. I recently bought some premium cotton jersey, excellent quality and will definitely be on my list to purchase again. Staff are friendly and quick to handle any queries. Five star service

6 August 2026
Unprompted review
Rated 3 out of 5 stars

Using Evri is a mistake

Using Evri is a mistake - was over a week before it arrived after a false ‘unable to deliver’. Customer services were responsive and did get it sorted. Would be five stars without Evri

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely fabric Great customer service

Lovely fabric Great customer service. I recently ordered some batik fabric from this company and it arrived in about 2 days. The quality is very good and I think even though it was just a no pick clearance offer they chose a colour pallet that matched the main material I ordered and was exactly to my taste , though it may just be chance.(TBH I was expecting to receive the less vibrant designs )

As for customer service the 10 percent code failed, but they sent me a new one. They even refunded me at no charge and allowed me to reorder with the reduction which worked.

I will definitely be ordering from here again.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Dalston Mills…

Brilliant service from Dalston Mills Fabric!
Their response time and customer care are absolutely fantastic — quick, friendly, and genuinely helpful. Christine is an absolute superstar who goes above and beyond to make sure everything is perfect. Highly recommend!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Sadly like the fabric but ….

Sadly like the fabri, but less than happy that the site offers ‘10% off’ for first purchase. This just doesn’t work!

Don’t offer so you are not prepared to give.

2 August 2026
Unprompted review
Dalston Mill Fabrics logo

Reply from Dalston Mill Fabrics

Hi Patricia, I am sorry you have difficulty with your order. Of course we back up our current 10% new customer promotion!

You need to sign up and you should get an automatic email with a code. It's possible the email got stuck in a spam filter or junk folder. If you don't have a code just drop us an email on info@dalstonmillfabrics.co.uk and we'll sort you out!

Even if you've already placed your order - just drop us a line.

Rated 5 out of 5 stars

I’ve ordered fabric quite a few times…

I’ve ordered fabric quite a few times now from you and I’ve always been happy with it. The fabric is good quality and very reasonably priced. My favourite so far has been the beach huts cotton canvas. I’ve made so many things with it and had so many compliments from people when they see it
You also answer queries very promptly
Overall I would definitely recommend you to others
Thank you

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I just love their fabrics and find it…

I just love their fabrics and find it hard to resist to buy more and more. Such a great variety and quality above all. Loads of useful informations re the weight of the fabric and the contents of the material which is very important to me.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Value for money quality fabric

Have ordered several times over recent weeks. The fabric has always been of good quality and has arrived very promptly.
Colour-wise, the on-line photos are very accurate and match the fabric well.
Good value for money, an honest site to be recommended.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Best range of products at the best…

Best range of products at the best price. Good information on fabric weights and composition (though would be even better if you could filter for these). If you want specific natural fabrics like cotton satin or pure linen at a good price this is the place to come. Delivery fast and product (white linen) arrived as expected. Good that the package could fit through the letterbox.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting!

Disgusting!

Ordered fabric that arrived damaged had to go back and fourth to get a refund absolutely disgusting. Would not recommend this company cheap tat

6 July 2026
Unprompted review

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