Daily Paper Reviews 

Quality has significantly been reduced in the products, especially jackets. Jackets that cost 270-350€ get easily torn from the inside, even a 20€ jacket is not
that bad. Everyone is complaining, ask de Bijenkorf and they will tell you.

What a shame. Such great looking products but the quality control is not there. Three out of four of my orders have had quality issues. And customer support can't offer much help. Sad to say I won't be ordering from this brand again, and I can't recommend them either.

Ordered clothes where 2 of them where damaged, that could happen. I requested a refund which they promised me on the 10th of July about giving me a return label. It's 11th of Aug, 4 messages from my side further, and I don't have had any response from them yet

Ordered Sunday, shipped on Monday and arrived on Tuesday. Can’t complain - amazing service!

I ordered 2 sweaters and 1 t-shirt. When I got the order, the T-shirt was missing. Then contacted customer service and one "Lynn" had responded to my email and would find out how this could be done. Then I didn't hear from them at all. I have sent 5 more emails myself and they don't respond anymore. Very disrespectful

I ordered my order on the 2nd July order number DPUK38048. The ordered said delivered it was not. I spoke to customer service yet they are just saying investigation and will take 5 working days. Today is the 6th and I am left with no parcel and have been charged £104. Super disappointed, I am a loyal customer who has shopped in store many times. Customer service have straight up ignored many of my emails.

UPDATE: the company finally responded after ignoring me for 2 months... they asked me to remove my credit card chargeback and 'then' they can refund me. Obviously I don't trust this and will not do so. Ridiculous request.

Ordered a tracksuit on 28/12/22 and sent it back, arrived 04/01/23 which was confirmed by tracking, the company did not respond and confirm the parcel had arrived. It has now been three weeks and I am yet to receive confirmation that Daily Paper have my parcel, I have emailed them three times and i have not received a response even though their own company policy states that emails will be responded to within three business days, it has now been 6 working days and I have not received any response. In addition to this daily paper state that refunds should be processed 5 business days after receiving the parcel and 7-10 business days during busy periods, it has now been 15 days since they received my parcel. Still awaiting a response, the customer service has been nothing short of shocking, really disappointing considering I enjoy the quality of their products, but their poor customer service definitely outweighs that. Will not be using this company again and I wouldn’t recommend anyone else use them either unless you want disappointment. This is not the first time I’ve had issues obtaining a refund from daily paper.

I ordered my order on the 26th of January order number27054. The ordered said delivered ut has not arrived. I spoke to customer service yet they are just saying investigation and will take 7 working days. today is the 8th and I am left with no parcel and money been debited. Very dissapointed as i heard good things about Daily Paper but looking from these reviews I shall be looking elsewhere.

I ordered the cropped epuffa women’s jacket from this brand and I must say that the printing on the jacket is absolutely shocking. The brand name/logo on the jacket had already started peeling off only after the second time of wearing it. If there was an option to upload photos to show how bad it is I would. I’ve tried to contact customer service to resolve this issue but daily paper have been nothing but unresponsive. I will never buy from here again and advise others not to do so too

I found Daily Paper clothing last year and Iv since made around 20 orders .
I cannot believe the feedback I have seen on here today.

I had an issue with one order which I wasn’t aware of till they emailed me to apologise there had been an issue that had been rectified and my order was on the way .
Next day I received the item still within the expected time scale .

The cloths are amazing quality I have other brands in my collection that are far more expensive and if I’m honest no where near the standard of some of my Daily Paper stuff
I now have more Daily Paper in my wardrobe than any other brand

Iv emailed customer services twice since last year and both times Iv had a reply and query resolved in less than 24 hours

Never any issue with postage / delivery times most recently received my orders in 48 hours or less

If your reading this review and you looked at the 1 stars first notice most of them are 1 review keyboard warriors 😂

I’m happy to recommend Daily Paper Clothing and their service without any hesitation
Il be a regular customer for the foreseeable future
Regards
Ben

I was about to place an order and had initially decided against it after reading some of the negative reviews.... but then changed my mind.

I had actually sent a message via Live Chat during the weekend, regarding the location of their warehouse. If returns would indeed need to be sent to Amsterdam - at own cost - then that would be a non-starter (Brexit admin burden & cost). Since I knew that some items would have to be returned (ordered items in 2 sizes, to evaluate the fit) that obviously would have been a deal breaker.

On Monday morning I immediately received feedback via email, and when I returned to the Live Chat someone was there to answer all my questions.

Daily Paper now have a UK-based warehouse and not only can you return to this warehouse free of charge, but the shipping is fast, really fast! I received my order within 24h.

Daily Paper don't do themselves any favours with their website content however. Nowhere does it address concerns that people might have regarding:
1) the location of the warehouse,
2) the website states "Shipping back to our warehouse is at the customers’ own cost" while the return portal allows for FREE returns
3) the website also states "All orders will be delivered within the next 5 to 9 working days"... I received mine within 24h

The only little hick-up I would say is that upon returning items, there are no notifications being set yet as to the status of your return.

But again, get in touch via Live Chat and things soon get sorted.

It's odd really... it would take me 60 minutes to rewrite the Service section of the website and remove many barriers to making a purchase. But that is not happening somehow.

On the other hand, Andrea & Victoria on the Live Chat have been absolutely brilliant. If it wasn't for the Live Chat agents, I would have never made a purchase.

Oh... and I would forget, the clothing items are quality! And they all came in individual sealed bags.

I think it is a wonderufll brand they are making good steps and I am really happy with the shirts that I have ordered.

Terrible terrible people.

This has happened multiple times to me.

I ordered clothes, it took 2 weeks to even get a confirmation of my order. After this they told me half my order was out of stock. Now i got half a tracksuit that does not go with anything else and no way to contact them. I find it a shame, i used to always wear this brand. Now they have become obsessed with earning money. They clearly don’t give a crap about their costumers

Victoria has been amazing and a huge help when my return was lost.
10/10 service will definitely be using them again, clothing is excellent quality aswell.

Ordered a jacket from online but it did not suit me. Unfortunately due to DAILY PAPERS PATHETIC returns policy that the customer has to pay for their return costing over £100 to return the jacket I had to keep it. But I do not wear it I use it for the dog to sit on. Their customer service was just as dumb as the cost of the return. DON'T ORDER FROM HERE IF YOU ARE NOT SURE YOU WANT THE STUFF OTHERWISE YOU WILL INCUR A RIDICULOUS RETURN FEE.

So I ordered 5 Items from the site, received 4. I tried calling their customer service and their head of office a couple of times for literally 45 min and they hung up everytime after a couple of min of ringing.
I called the store about the missing item and a guy Gianni picked up, the dude was helpful in explaining what I could do about the situation. I could return the items in-store because I bought them at full price, and I can pick up the missing item in store.

Horribe, horrible customer service! I ordered 27th of October and received only one of the products I ordered, together with 4 other random products. Not my size, not even close to what I had ordered.

I tried to email, call and reach the. Two whole months later I finally made some contact (somebody picked up the phone). I had to send photo's of what I received, but had to try really hard to get a returnlabel to return the products (for free) which I didn't want. We are now 4 months past my order date and I STILL haven't seen any money. In the meantime I am completely ignored by customer service.

They make you pay the return!! Ordered a 50 eur item that didn't fit and despite living in Amsterdam but "not allowed to return the item in-store" I paid 8 eur to return it! NEVER AGAIN - after checking with people and reading this I wish I'd done it sooner - general opinion this brand is a joke

When everything is smooth, it's a great store. However you can only be as good as how you act in response to customer issues.

In my case I have a monogram print jacket purchased mid December which has an inactive/invalid tracking generated and has still yet to arrive. Multiple attempts to contact them via email and social media have yielded no response.

This was my 2nd online purchase (first being all smooth), and I'm seriously put off from ordering again. Thankfully I purchased via credit card so getting my money back via chargeback will be possible if necessary, but I'd rather have my item quite honestly.

I'd advise anyone purchasing online to use a credit card for the added purchase protection in case of similar issues to mine and many others. The London store is brilliant however, definitely head there.