Cycle Solutions Reviews 4,533

•

4.6

Bicycle Store

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the speed and efficiency of the ordering and delivery process, often noting that bikes arrived quickly and fully assembled, requiring minimal setup. Many people highlight the helpfulness and pleasantness of the staff, appreciating their quick responses and effective communication throughout the process. The overall service, from initial application to receiving the product, is consistently described as excellent and straightforward. However, some customers experienced issues with delivery delays, which were sometimes attributed to the courier service. A few people also noted minor setup problems with their bikes upon arrival, such as misaligned components or poorly adjusted gears. There were also isolated reports of damaged products or items that did not meet expectations, including a faulty dropper post and a stripped crank.

What people talk about most

Product

Users describe positive interactions with the product, often praising the quality and ease of setup of their... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting promptness and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Order

Reviewers mention positive feedback about order. Customers are highly satisfied with the quick and efficient... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Reviews shaping this summary

Ordered electric bike through Cycle to Work,package (huge box)came with bike fully set up,just pedals and steering to fit and adjust. Can not blame,also great communication regarding delivery time.... See more

Company replied

Cycle Solutions was easy and straightforward to use. They sorted pretty much everything for me from start to finish, and the time from applying to the scheme to getting the bike was under 2 weeks. T... See more

Company replied

Simple to use and more customer friendly than another scheme was proven to be in the past. This was so easy to use and clear, no hidden traps or penalties for using a different retailer to the one run... See more

Company replied

The website is very easy to use and has clear guidelines. I visited a shop on Saturday and received an order which I uploaded onto cycle solutions web site on Monday. All approved quickly and notified... See more

Company replied

Company details

Contact info

6 Europa Way, SA5 4AJ, Swansea, United Kingdom
0330 100 2480
info@cyclesolutions.co.uk
www.cyclesolutions.co.uk

4.6

Excellent

5K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 6, 2026

Very efficient

Very efficient - bike arrived in good time and constructed making it easy for me to get set up.

6 April 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thank you very much for your review!

Apr 6, 2026

Very helpful and everything organised and completed really quickly.

5 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thank you very much for your review!

Mar 31, 2026

Great customer service delivered ebike…

Great customer service delivered ebike on the day specified.

23 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thanks for your review

Mar 30, 2026

After placing my order I had a call…

After placing my order I had a call from your team to inform me that they thought I had selected the wrong size bike for my height and to advise on a better fit.
I took their advice and the bike I have is a perfect fit!!

20 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Glad we could help, thanks for your review!

Updated Apr 7, 2026

Great cycle purchase site

Very straightforward &quick process in purchasing my bike even though I purchased from my local shop. The site clearly explains everything ,so was pleased how quick I managed to obtain my bike

18 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Excellent, thanks for your review!

Mar 30, 2026

Good communication quick delivery the…

Good communication quick delivery the products was as described

23 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thank you for your review!

Mar 30, 2026

Seamless

Seamless, really friendly staff and efficient dispatch process. Was unclear about what pedals would be on the bike, so more information about this (especially for folk relatively 'new' to buying bikes would be helpful

23 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thanks for your review and will pass on your suggestion regarding pedals!

Mar 30, 2026

Smooth process

Simple to complete with quick responses. Smooth process overall.

20 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thanks for your review!

Mar 30, 2026

Good products and service

Good customer service, clear communication and excellent range of products.

13 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Great, thanks for your review!

Mar 29, 2026

Great experience with Cycle Solution

Great experience with Cycle Solution! Fast processing, quick delivery, and really lovely advisors. Highly recommended.

20 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Excellent, thank you for your review!

Mar 28, 2026

Good build and fast delivery

19 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thanks for your review!

Mar 28, 2026

Excellent price and customer service

21 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thank you very much for your review!

Mar 27, 2026

Brilliant

Friendly an explained everythin. Delivered on time no issues an bike is brilliant. Thanks

6 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Thanks for your review!

Mar 26, 2026

Simple faultless service .

Simple faultless service from start to finish. Would recommend to friends and family wanting to become healthier and reduce their carbon footprint.

26 March 2026

Unprompted review

Reply from Cycle Solutions

Apr 7, 2026

Fantastic, thank you for your review!

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