Cycle Gear Reviews 

1,290
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast and efficient delivery service, noting that items often arrive quicker than anticipated and are well-packaged. The staff, both online and in-store, consistently receives praise for being helpful and knowledgeable. People also appreciate the excellent overall service, including the straightforward ordering process and easy returns. However, some people were dissatisfied with product accuracy, occasionally receiving items that did not fit properly or were incorrect. Additionally, while delivery is generally quick, a few reviewers mentioned experiencing significant delays or issues with shipping updates.

What people talk about most

Product

People report ambiguous experiences with product quality and descriptions, with some customers praising... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers find order to be positive, often praising the ease of ordering and quick delivery. Many reviewers... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Service

Customers had positive experiences with service, often describing it as quick, reliable, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their shipping department is very solid. The product itself was exactly as described by their design team. Two important elements of a good company, but often overlooked. This indicates a company that... See more

Rated 5 out of 5 stars

Cycle gear has an amazing selection of items and they're super helpful online and in store with anything you could think of. I went to the Riverdale UT store and they were super friendly and helpful,... See more

Rated 5 out of 5 stars

The employee's at my home store have always been fantastic even though I'm an older, female, newer rider. They did all the work to order me a new visor online for a helmet they didn't carry in store,... See more

Rated 5 out of 5 stars

Shipping was quick price was just right and the guy who was working at the queen creek location on the 25th was the only guy working and he had my tires replaced and back to me in an hour and a half!... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,290)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Nolan N100-5 Plus Helmet…

UPDATE:
As stated in previous review, one of the primary reasons Cycle Gear is my go to shop is the service. Cycle Gear support and service has always been excellent and a notch above the rest. I recieved a follow-up from Customer Service regarding the issue with this helmet and was issued a replacement RMA.

Given I liked the ease of putting on the helmet without having to fumble and remove my glasses, the helmet fit well and was comfortable, has a nice wide field of vision and a surprising light weight for a Modular helmet, I ordered the same model.

Purchased a Nolan N100-5 Plus Helmet based on the reviews and features and purchased from Cycle Gear due to the price, but more importantly, the great service I have received over the years.

Original Review:
Picked up the helmet at the store and at first glance what an awesome helmet at a great price. Comfortable fit, great look and solid build with nice features.

Took the helmet out for a 20 mile ride and discovered that the right side of the helmet has an absurd amount of wind noise while the left side is great. I do expect some wind noise as this typical of Modular helmets, I own two other manufactures and they do experience some noise, but this is so bad that my right ear was hurting like crazy before the end of the ride. Note I was also wearing ear plugs which do a great job of reducing the noise matter of fact, the left ear was almost too quiet.

There is an obvious problem with this specific helmet so I contacted Cycle Gear and was informed that they could not exchange or take the helmet back because I wore it and they recommended that I sell it on Facebook market place to try and get my money back. Over the years I have always been impressed with Cycle Gears customer service. They have always stood behind the products they sell and services offered.
I now have an awesome looking helmet that is taking up space in the garage because I am unable to wear due to what I would consider a defect in the helmet.

29 June 2025
Unprompted review
Cycle Gear logo

Reply from Cycle Gear

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Rated 5 out of 5 stars

Fast Shipping Friendly & Knowledge Staff

Fast friendly responses. I was kept updated via email and received a phone call.from the store when the product arrived. The staff was friendly and knowledgeable about my product, answered all.my questions and gave great education.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Sedici Strada 3 Parlare Helmet

Detailed description and information of the product.To include video. I had some technical difficulties on my end. So I had to call for my order. The representative was knowledgeable, courteous, friendly & professional.
Shipping was both fast & free.

31 May 2025
Unprompted review
Rated 2 out of 5 stars

Don’t expect your order to ship on time for your upcoming rides - Items that are not available for…

Items that are not available for immediate delivery should not be listed alongside items in stock and available for immediate shipping.

My order was for a helmet I wanted for a ride that was coming up in the next week. Had it been in stock, I would have received it within a few days of when I placed the order. Had I known it wasn’t actually in stock, I never would have ordered it. That is a terrible way to treat your longtime customers, or any customers if you want repeat business.

Blame it on your IT team, but correct it and clearly note when an item is not in stock and suggest similar items that are.

24 May 2025
Unprompted review
Cycle Gear logo

Reply from Cycle Gear

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!


Rated 5 out of 5 stars

Great Experience...Again!

The product got to me on the date stated it would and in good condition! The product is very well made! I have no complaints and will continue to shop from cycle gear!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

I was in the market for a quad lock

I was in the market for a quad lock for my 2006 Ninja 650r. The associate at the store let me see if the set up i needed would fit and was helpful the whole time! Although they didn't have the parts I needed in the store he put the order in and had it delivered straight to the house.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Ease of knowing

The personal phone call I received when my order came in and was ready for pickup, and the ease of picking it up from the store.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

AXIAL AX2 Back Protector

Easy order and fast delivery of CE2 Back Armor for my Sedici Jacket. It took me a minute or two to figure out how to bend the armor and fit it into the jacket, but it fits perfect!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

quick and easy shopping online

had my order shipped to the closest Cycle Gear location at no charge. by doing this I also ensured that a porch pirate would not take off with my small but expensive bluetooth helmet communication device. the other upside to this is the staff will install the device in the helmet if you wish at no charge.

28 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look