Their shipping department is very solid. The product itself was exactly as described by their design team. Two important elements of a good company, but often overlooked. This indicates a company that... See more
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Contact info
4020 S 26th Street , 19112, Philadelphia, United States
- 800-292-5343
- cs@cyclegear.com
- www.cyclegear.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 48 hours
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Better than manufacturer's website
I was able to find saddlebag guards for my bike at a better price AND received them significantly quicker than the manufacturer site. Very pleased.
Purchased a Nolan N100-5 Plus Helmet…
UPDATE:
As stated in previous review, one of the primary reasons Cycle Gear is my go to shop is the service. Cycle Gear support and service has always been excellent and a notch above the rest. I recieved a follow-up from Customer Service regarding the issue with this helmet and was issued a replacement RMA.
Given I liked the ease of putting on the helmet without having to fumble and remove my glasses, the helmet fit well and was comfortable, has a nice wide field of vision and a surprising light weight for a Modular helmet, I ordered the same model.
Purchased a Nolan N100-5 Plus Helmet based on the reviews and features and purchased from Cycle Gear due to the price, but more importantly, the great service I have received over the years.
Original Review:
Picked up the helmet at the store and at first glance what an awesome helmet at a great price. Comfortable fit, great look and solid build with nice features.
Took the helmet out for a 20 mile ride and discovered that the right side of the helmet has an absurd amount of wind noise while the left side is great. I do expect some wind noise as this typical of Modular helmets, I own two other manufactures and they do experience some noise, but this is so bad that my right ear was hurting like crazy before the end of the ride. Note I was also wearing ear plugs which do a great job of reducing the noise matter of fact, the left ear was almost too quiet.
There is an obvious problem with this specific helmet so I contacted Cycle Gear and was informed that they could not exchange or take the helmet back because I wore it and they recommended that I sell it on Facebook market place to try and get my money back. Over the years I have always been impressed with Cycle Gears customer service. They have always stood behind the products they sell and services offered.
I now have an awesome looking helmet that is taking up space in the garage because I am unable to wear due to what I would consider a defect in the helmet.

Reply from Cycle Gear
Always 100% service and shipping with…
Always 100% service and shipping with Cycle Gear.
Quick delivery exactly as I ordered.
Ordered an air filter for my BMW R1200GS. Just what I needed at a good price and speedy delivery.
Autumn was really helpful and made my…
Autumn was really helpful and made my shopping experience very easy.
Received my order today
Received my order today. Always convenient to order from Cycle Gear and never had an issue with the product being delivered. Boxed and Bubble Wrapped.
Quick delivery
Quick delivery, lightweight boots and appears to be good quality so far.
Fast Shipping Friendly & Knowledge Staff
Fast friendly responses. I was kept updated via email and received a phone call.from the store when the product arrived. The staff was friendly and knowledgeable about my product, answered all.my questions and gave great education.
the manager was very patient and…
the manager was very patient and helpful and helped size me and my boyfriends helmets
I needed an adjustment and it was…
I needed an adjustment and it was seamless
Sedici Strada 3 Parlare Helmet
Detailed description and information of the product.To include video. I had some technical difficulties on my end. So I had to call for my order. The representative was knowledgeable, courteous, friendly & professional.
Shipping was both fast & free.
Great customer service at the store and…
Great customer service at the store and they quickly had the color I wanted sent to my home.
Don’t expect your order to ship on time for your upcoming rides - Items that are not available for…
Items that are not available for immediate delivery should not be listed alongside items in stock and available for immediate shipping.
My order was for a helmet I wanted for a ride that was coming up in the next week. Had it been in stock, I would have received it within a few days of when I placed the order. Had I known it wasn’t actually in stock, I never would have ordered it. That is a terrible way to treat your longtime customers, or any customers if you want repeat business.
Blame it on your IT team, but correct it and clearly note when an item is not in stock and suggest similar items that are.

Reply from Cycle Gear
Great Experience...Again!
The product got to me on the date stated it would and in good condition! The product is very well made! I have no complaints and will continue to shop from cycle gear!
I was in the market for a quad lock
I was in the market for a quad lock for my 2006 Ninja 650r. The associate at the store let me see if the set up i needed would fit and was helpful the whole time! Although they didn't have the parts I needed in the store he put the order in and had it delivered straight to the house.
My new helmet.
My purchase actually arrived a day early. It was in perfect condition and was a perfect fit.
Ease of knowing
The personal phone call I received when my order came in and was ready for pickup, and the ease of picking it up from the store.
AXIAL AX2 Back Protector
Easy order and fast delivery of CE2 Back Armor for my Sedici Jacket. It took me a minute or two to figure out how to bend the armor and fit it into the jacket, but it fits perfect!
Solid Product and Timely Delivery!
Fast Delivery! Great Customer Service and very competitive prices.
quick and easy shopping online
had my order shipped to the closest Cycle Gear location at no charge. by doing this I also ensured that a porch pirate would not take off with my small but expensive bluetooth helmet communication device. the other upside to this is the staff will install the device in the helmet if you wish at no charge.
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