CyberPowerPC Reviews 6,357

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the PCs are well-built, perform excellently, and are often described as "plug and play." Many appreciate the extensive customization options available on the user-friendly website, making it easy to configure a PC to their exact needs. The delivery service is also frequently commended for being fast, secure, and often arriving earlier than expected. However, some customers also noted issues with customer service, describing experiences where support was unhelpful, slow to respond, or even rude. A few people reported receiving systems with minor defects like faulty components, damaged cases, or non-functional parts, and some found the optional packing foam difficult to remove. There were also mentions of outdated BIOS issues and problems with default Wi-Fi performance.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the quality and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent build quality,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the website very user-friendly,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the helpful, patient, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that rega... See more

Rated 4 out of 5 stars

The PC is put together great, and my experience using it so far would warrant 5/5 stars on its own. However, I found that the optional packing foam was difficult to remove when it arrived. I was actua... See more

Rated 4 out of 5 stars

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process... See more

Rated 4 out of 5 stars

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but ther... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 1% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great gaming pc company

Great gaming pc company. This was the second system I’ve purchased from them (1st one was many years ago). The system arrived with a faulty motherboard (most likely damaged during shipping). But they fixed it and sent it back relatively quick and the system runs great!

4 April 2026
Rated 1 out of 5 stars

the PSU is multi piped

the PSU is multi piped, causing safety trips on the 5080 GPU - making the GPU crash after 1 to 3 hours. This PSU wasn't the original one I ordered (the original one was on back order) so you guys called me and said this PSU is the same, which it's not. The original one I ordered is single piped and wouldn't cause my GPU to crash. I sent a support ticket in yesterday night, will be planning to hear from you guys today.

2 May 2026
Rated 5 out of 5 stars

This is my second purchase with CyberpowerPc

This is my second purchase with CyberPowerPC, and I’ve been very pleased with both experiences. The build quality is excellent, and the attention to detail. especially with cable management and overall installation, really stands out. I would highly recommend purchasing from them.

This system has performed exceptionally well so far and has been a significant upgrade from my first purchase made nine years ago.

1 May 2026
Rated 1 out of 5 stars

4 Hardware Failures, 3 RMAs, $4,720 — Avoid

I paid $4,720 for a custom desktop that has had four hardware failures in just over one year. The system arrived with a leaking water cooler. Three RMAs later — including a full system inspection — the root cause, a factory cable routing defect, was never identified by their own technicians. I found it myself. A replacement GPU failed within 24 hours of clean installation. When I requested a system replacement, their supervisor told me replacements are limited to parts only and that there was no further escalation path. The system has been unusable for over 20% of its lifespan. Their warranty explicitly allows replacement at their discretion. That discretion has not been exercised. Proceed with caution.

30 April 2026
Unprompted review
Rated 3 out of 5 stars

It’s meh

Fast shipping. Inconvenient with having to take a picture of the credit card and my ID. Although I understand they want to prevent fraud and do not mind losing the business because it but they charged me THEN they wanted to see if I was really who I said I am. This was triggered because I wanted the computer to be shipped to another address which is different from my billing address.

29 April 2026
Rated 4 out of 5 stars

The ordering process was a little…

The ordering process was a little confusing on the website. But once I called in and was able to speak with someone they made it very clear. I have been looking at CP for some time, but never had an opportunity to buy until now. I had recommended them to other family members and friends, we are very happy with CP. keep up the good work!

15 April 2026
Rated 5 out of 5 stars

Easy to customize…

They always make it easy to customize yourself a PC with whatever you're needing and whatever you're wanting. They kept me updated every step of the way and shipped it snug and safe. New machine is gorgeous and is running just as gorgeous so far!

14 April 2026
Rated 5 out of 5 stars

Worth the Cost

It was expensive, but the result is well put together and feels worth it. Clearly built with care.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great set up for great price.

I chose to buy from Cyberpower due to the price of the computer. At the time of purchase, they had a discounted system that met all my needs, compared to similar brands. The packaging was great and the set up was easy.

6 April 2026
Unprompted review
Rated 4 out of 5 stars

I really like the computer

I really like the computer, the shipping was the only issue. The hard drive was knocked out of the motherboard. I was worried that it got messed up but it works great. I also wasn't sure what it is as I was used to the older hard drives and the help line was closed when I received the package so I had to do a fair amount of research to figure it out.

10 April 2026
Rated 5 out of 5 stars

I have ordered several pcs from…

I have ordered several pcs from CyberPowerPC over the years. Each time I have been very satisfied with the quality of the product, the ease in which I ordered my custom built pcs, and the shipping and handling was on point. My only concern is that my son recently ordered a pc and the case came damaged - I recommended this company to him and hopefully they will do right by him.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

The buying process ended up being a bit…

I’m happy with the build and how the PC runs. The buying process ended up being a bit complicated but wasn’t the end of the world. I also was not provided with screws to secure my graphics card to the case. Overall satisfied with my purchase.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

This is my second build from…

This is my second build from CyberPower. Very user friendly website allowed me to build my desktop to the specs I wanted. High quality brand name hardware at reasonable prices. Very pleased.

7 April 2026

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