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Custom Planet Reviews 262

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and proactive approach, often going above and beyond to meet tight deadlines and specific needs. People frequently highlight the excellent quality of the products, including embroidery and printing, and are very satisfied with their orders, which often arrive quickly and exactly as requested. Many consumers appreciate the wide variety of items, colors, and sizes available, as well as the flexible and responsive service. However, some customers also noted occasional issues with order processing, such as one instance where an order took over five weeks to be ready for collection and could not be located upon arrival. Another reviewer mentioned receiving an embroidered logo when a printed one was expected, despite having requested a specific customization.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the high quality of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the friendly... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products received.... See more

Order

People report positive experiences with order. Customers consistently praise the quick processing and... See more

Based on these reviews

Rated 5 out of 5 stars

We needed some polo tops with logos very quickly for an exhibition. Custom planet pulled out all the stops and made sure we reached the tight deadline and in fact also improved again by an addition d... See more

Company replied

Rated 5 out of 5 stars

Jenna was brilliant once again! We recently placed a large order for new bespoke shirts, and she quickly sourced options and costs for us. Even with several changes and quantity updates from our sid... See more

Company replied

Rated 5 out of 5 stars

We've made multiple time critical orders with Custom Planet and they have delivered without fail every time. Jenna was extremely helpful with prompt responses and advice on different merch items. The... See more

Company replied

Rated 5 out of 5 stars

Holly was amazing. We have a large group of people with different requirements in regards to T shirt colour. I sent her over an excel spreadsheet and she did all the work from there. I also asked for... See more

Company replied


Company details

  1. Screen Printer
  2. Custom T-Shirt Store
  3. Embroidery Service
  4. Promotional Item Store
  5. Promotional Products Supplier
  6. Uniform Store

About Custom Planet

Written by the company

the printwear and branding specialists.

Leavers hoodies
Custom Workwear
Promo Products
Custom Tees

about us_

Custom Planet are a printwear and embroidery company that sells a range of custom clothing, printed hoodies, team kits, hen & stag party tees, and so much more.

At Custom Planet, we specialise in providing quality custom clothing and promotional products for individuals, groups/organisations and corporate customers.

Founded in 2008 by Andrew Dark and John Armstrong while at university, Custom Planet has grown to become one of the leading printwear providers in the UK.

We are based in Newcastle Upon Tyne, and have industry-leading expertise in clothing customisation, including specialist knowledge in screen printing, digital printing, and embroidery, among many others. For more information, you can visit our customisation services page.

Our main goals are to provide you with high-quality products, excellent artisanry, and outstanding customer service. We aim to make the process of ordering customised items as easy as possible.

Depending on your needs, we can take care of the customisation process from start to finish or, if you want to have more input into your designs, we would be happy to work with you to produce garments that are to your specification and to our quality standards.

Get in touch if you are interested in taking advantage of our customer account promotions.

start a quote

customer testimonials_

Custom Planet has worked with some of the biggest organisations in the UK so you know you can trust us with your brand.

Our expanding group of customers includes:

  • North Tyneside Council,
  • Newcastle City Council,
  • Sunderland University,
  • Northumbria University,
  • Newcastle University,
  • Proctor and Gamble,
  • Marriott Hotels
  • Endemol UK
  • Grainger Games
  • Krispy Kreme

Here are what a few of our customers have said about us:

James Whitlock - Endemol

"Always a great service when ordering from Custom Planet. Fast delivery and great communication. A+"

Natasha Travers

"Custom Planet provided amazing service and were very efficient — the products were of very good quality and we were very impressed!"

Richard Christian

"I contacted these guys with regards to some varsity jackets. They responded within the hour to me and held the promotion for 2 weeks until I could make payment. I made payment on a Friday for 25 embroidered jackets and I had them at my house by the following Thursday which in my eyes is amazing. 100% highly recommended and awesome service! Holly is the women I have the account with and she is lovely and great customer service."

You can also check out customer testimonials on Google.


promotional products_


Custom printed pens

Did you know that we also offer a range of custom promotional merchandise?

We offer printed pens, power banks, mugs, and so much more!

see all promo merch

Our Quote Promise

Written by the company

Receive a quote from our Sales team in 24 Hours
Monday - Thursday, 9-5pm, While we try to complete quotes ASAP, our offices are closed on weekends so any Friday requests may not be completed until Monday.
On a budget?
Our dedicated sales team will help you realise your goals and advise you on ways of bringing costs down.

Custom Planet Ltd’s Pledge for a Greener Future

Committed to Achieving Net Zero Emissions by 2028

Committed to Achieving Net Zero Emissions by 2028

Some of the actions we have already taken;

  • ISO14001 Environmental Management Standard
  • Adoption of LED lighting throughout our offices and factory
  • Electric company cars
  • Reduced travel via use of meetings software (Zoom, Teams etc)
  • 100% renewable energy supplied to our office and factory
  • Cycle to work scheme for employees
  • Increased use of eco-friendly suppliers and products

We believe these steps will help us reach our goal by 2028 and we continue to seek innovative ways to reduce our environmental impact!


Contact info

Promotion box for Custom Planet

50 Gildan Heavy Cotton Tees for £200*

(*excl VAT & Shipping) Quote TEE50 with a sales agent to redeem offer!

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really pleased with the T-Shirts I…

Really pleased with the T-Shirts I ordered from Custom Planet for my son’s band!

The quality is spot on – the print looks great and the products themselves feel really good value for money.

Everything arrived on time which was ideal as we were working to a bit of a deadline.

The whole process was easy and the team were super friendly and helpful whenever I had questions.

Price-wise, I thought it was really reasonable for what you get – definitely great value for money!

Going to try some other products out next!

👍

7 April 2026
Custom Planet logo

Reply from Custom Planet

Thanks so much for taking the time to review us, Si, we really appreciate it!

Rated 5 out of 5 stars

Get class tees

Perfect quality, fast turn around, amazing print quality

27 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us, Stephen!

Rated 5 out of 5 stars

Fab service

Fab service! Very happy with everything overall! Quality is great and seamless delivery!

19 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you for taking the time to review us, Susanna. We really appreciate it!

Rated 5 out of 5 stars

Excellent Service

I've received and exceptional service from Custom Planet with a specific shoutout to Jenna who has went above and beyond to help me with a very small first order. I will certainly be using them going forward.

16 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us David. We really appreciate it and we will be sure to pass on the kind words to Jenna.

Rated 5 out of 5 stars

Brilliant service and product

Thank you to Richard and the team at custom planet for working with me on my latest company embroidery. Richard was patient, professional and quick to respond throughout the process. The garments arrived quickly once the order was placed and I am really pleased with the quality.

4 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us, James, we will be sure to pass on the kind words to Richard!

Rated 5 out of 5 stars

The team was spot on down at custom…

The team was spot on down at custom planet everything was perfect will be 110% using them for many other items in the future

4 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you for taking the time to review us, we really appreciate the kind words!

Rated 5 out of 5 stars

Brilliant service

Brilliant service - quick, helpful and great products

5 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you for taking the time to review us Craig, we really appreciate it!

Rated 5 out of 5 stars

Called directly into the shop at…

Called directly into the shop at Camperdown, staff were great, paid straight away and left. No ordering online and waiting for order to arrive.

2 March 2026
Custom Planet logo

Reply from Custom Planet

Thank you for the review, Gordon, we really appreciate you taking the time to leave the kind words!

Rated 5 out of 5 stars

5 star service

Jenna went over and above to turn around an urgent order and find the correct product for our need.

25 February 2026
Unprompted review
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us, Jacob. We really appreciate the kind words, and we will be sure to pass on the kind words to Jenna!

Rated 5 out of 5 stars

Great school team hoodies

Richard was so helpful from start to finish, and was always very quick to respond and answer a multitude of questions. Production time was faster than we expected, and the hoodies we ordered came out great. Would definitely order from them again in the future. Thanks!

19 February 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us, Catherine. We will be sure to pass on the kind words to Richard!

Rated 5 out of 5 stars

Brilliant company

Brilliant company, they help me with my business requirements without any hesitation and the results are fantastic.

19 February 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us! We really appreciate it.

Rated 5 out of 5 stars

T-shirts - excellent turnaround

Got required T-shirts printed and supplied sooner than expected. Great product, print and turnaround.

19 February 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us Malcolm. We're glad we could get everything out to you as fast as possible!

Rated 5 out of 5 stars

Good quality products

Good quality products , Quick delivery

13 February 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for taking the time to review us Jacqui - we really appreciate it!

Rated 5 out of 5 stars

Great Service and quality items!

The team were very quick with processing and delivering the order, has great customer service, and the items are always great quality - will definitely be continuing to purchase from Custom Planet for our group jumpers year after year. Highly recommend!

13 February 2026
Custom Planet logo

Reply from Custom Planet

Thanks so much for taking the time to review us. We will be sure to pass on the kind words!

Rated 5 out of 5 stars

Excellent customer service and quality…

Excellent customer service and quality of product. Very quick turnaround from order to delivery. A fantastic experience overall.

2 February 2026
Custom Planet logo

Reply from Custom Planet

Thank you so much for the kind words David! We really appreciate you taking the time to leave a review.

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