CustomMade Jewelers Reviews 954

Amazing customer service they made exactly what I wanted I highly recommend them

Designed and purchased an engagment ring. Was a smooth and efficient process; even with multiple changes and adjustments, they meet a rushed deadline with a quality piece. While doing this virtually can be a bit unnerving, they make the process easy and keep in constant communication whenever you have a question. Definitely recommend to anyone looking to create a truly unique piece.

We are very happy with the ring we received, and will definitely be returning the design a wedding band.

When my girlfriend asked me to find a ring that would be unique to her and have a deeper meaning and connection to our relationship, I felt lost. However, the team of experts at Custom Made made creating the right ring so easy and stress-relieving! They were extremely patient, flexible, knowledgeable, and kind. I don't think I could've been happier with the results of this process, especially since it ended in my girlfriend becoming my fiance!

CustomMade walked me through the entire process of making my engagement ring. They walked me through all of my options and helped me make a ring that both me and my fiance love for a price well within my budget.

I'm an over planner, over thinker, and a perfectionist that wants everything to go exactly as envisioned - and the team that worked with me on my custom engagement ring knocked it out of the park.
After I had a bad experience with another custom ring designer (Faithful Platform) that cost me a couple of weeks in this process, I ended up going through the design process with both "Custom Made" and "Jewelry This" just in case as I had never done this before. The team from Custom Made was so incredibly professional, helpful and upfront, easy to communicate with, and knowledgeable in their field (you communicate with multiple different people like a jewelry consultant, gem expert, design lead, and production lead). The website layout was the best out of all the options I have seen online - clean, helpful, informative, and generally well designed to where I really felt like I had all the information I needed and all the control to make this a success. Throughout the entire process I felt well taken care of, well informed, and almost even started to enjoy this stressful process. Since I had lost some time by originally choosing another design platform, it was relieving seeing this company moving the world to make this happen in a now much shorter timeframe - I even got the ring earlier than anticipated without paying for special shipping.

Might as well include my review of the other services:
1) Faithful Platform - AVOID. Unprofessional service, the representative working with me even lied about work being in-house, just to later blame third party services they outsource (everything they do is apparently outsourced once you start digging) for those exact services. You have to pay upfront before ever seeing anything, just for the 3D renders coming back as a 5th grader school project with none of your notes or references considered. It felt like I was playing telephone with 6 people, just for the 6th person to finally design something completely different.
2) Jewelry This - OK, but worse option. The team at Jewelry This just seemed less competent, less upfront about information (they refused to share what mix of metals are in their rings?), they had less options, the presentation was worse, and I felt like I had to drag what the next steps were out of the representative I talked to. Custom Made made this part of the process so seamless that the difference was DRASTIC. At one point I had to literally ask the rep whether and where I now need to put in payment to proceed, it was like talking to a brick wall and trying to give it money. Custom Made had everything so well integrated into the chat feature that you can easily access all new information there (like choosing which gem - with price ranges, pictures, and other info well structured in your messages) and the reps made the conversation flow so seamlessly.

Overall: As a self aware insane person - I can not recommend Custom Made enough. Aleni, Brian, Lei, and Janine worked with me on my ring and I couldn't be happier. Most importantly, my partner loved the end result!

This experience was amazing. I ordered a matching wedding band to go with a previous custom made project. It matched perfectly, fits her finger well, and the entire process was smooth and flexible.

I am so happy with my ring. I have been trying to get into a graduate school program for four years and when i finally got into a program i wanted to make something special to remind myself how hard i worked to get to where I am at today. Custommade made it happen and i am beyond happy with my ring!

Knowledgeable and professional team. They really helped me get my project right. Totally recommend!

I'm no artist, so I wasn't sure what would come of this, but CustomMade worked with me to come up with an incredible design that I'm certain she'll love. They walked me through material selection in order to balance budget, quality, and looks, and we came up with something that nailed all three. This was a 4+ month long project, and they were patient and present the entire time. The 3D model was finalized over a month before we even had her ring size, and they were super quick to immediately pick back up where we left off when I sent in her ring size. The ring itself is gorgeous, I expected some slight differences between the 3D model and the actual ring since the rings are hand finished, but it's nearly identical! When I received the UPS package, I was a bit surprised to be handed such a large box, but that's because they don't just send you the ring in a ring box, they send it to you in a really nice package that contains numerous important documents like an itemized receipt, warranty, etc. and a proposal kit.

My son was given a small medal during a retreat that was very meaningful to him. It was not made of a material suitable for everyday wear. I went to multiple jewelers near me to find someone who could replicate the medallion in silver, but was unsuccessful. Fortunately, I found CustomMade.com through an online search and they recreated the medal beautifully! In addition to the quality of work, I was very impressed with the communication, the pricing, and the overall service. I highly recommend them if you have a custom jewelry need!

We absolutely LOVE our custom made pendants. We created them to wear at events to promote our event venue. They exceeded our expectations in terms of size and quality. We would definitely use custommade.com again!

The representatives were thorough and prompt. The ring they created was amazing!

The team at CustomMade worked with me for 5 months to design the perfect engagement ring for my partner, they were incredibly patient and understanding! When the time came the product looked better than how I imagined and stayed true to the design we came up with.

I am so glad I trusted them and wouldn't have had it anyother way!

Custom Made were extremely efficient, professional and easy to work with. They met all my needs and produced an outstanding custom made engagement ring. I could not have asked for a better turn out! Custom made will guide you, explain each step of the process and consult with you to ensure the design is what aligns for the customer. Could not recommend more. If you are looking for a custom made project who meets tough deadlines. Custom made is the place to go!

Our ring turned out perfect. The consultant Sama was great in guiding us based on what we were looking for and open to new suggestions as we went along. Delivered in a great package with certification papers.

I had my wedding rings made through Custom Made. They shed metal dust onto my finger from them rubbing together. Now I have a rash on my finger that won’t go away and have stopped wearing my rings. I got married in Aug 2022. I’ll be having them remade by a reputable jeweller in the future but am obviously VERY disappointed. When contacted regarding this issue they said to send the rings back and also sign a form releasing them of all liability, which I obviously didn’t do because it’s their fault. The rings should be smooth on the sides where there is contact between them but they have these little steps that you can see are now wearing. I truly hope the rings are the metal they are supposed to be and not a complete lie. So so upset about this and ripped off big time.

I purchased a custom ring for my girlfriends Christmas gift here. The team was super communicative and friendly while we worked through my design, it came out perfect and showed up just in time for Christmas.

This was my first custom piece and the team at CustomMade made it a smooth and enjoyable process. There was constant communication about each stage of the process, a multitude of suggestions on how to make the piece functional and aesthetic and an overall enjoyable experience.

When I wanted a custom made ring I had an idea of what I wanted and picture with the basic idea. When I contacted the team at CustomMade.com they were genuinely excited to help bring my vison to life. They made helpful suggestions and gave me useful options and were completely transparent about the process, cost and schedule. The whole process could not have been easier if I was working with a local jeweler. In the end, I got a beautiful ring of the highest quality that was exactly as I had pictured it.