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Customfit Reviews 21

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TrustScore 2 out of 5

1.9

Sunglasses Store
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Company details

  1. Sunglasses Store

Contact info

1.9

Poor

TrustScore 2 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

No answer from the store


I purchased a pair of Lacoste sunglasses, but after paying, I did not receive any email or text message as a purchase receipt.

I sent emails through your website asking when I would receive my sunglasses and requesting the tracking number, but I did not receive any response. It has already been a week.

Thanks for your quick response through this page, but I haven't received any emails from you guys I will send another message through your site with a different personal email, thanks

11 January 2026
Unprompted review
Customfit logo

Reply from Customfit

Dear Gerardo

You ordered the sunglasses the 12th January and has send us two emails since.
We have replied both emails including the one from today with a link to DHL with tracking details.
So please look in your email for the info.

Rated 4 out of 5 stars

I have bought GG 1869/S

I have bought sunglasses GG 1869/S OUN/MW Gold Aviator, after I payed I havent received any email. I wrote to all possible emails to themwith the question when I would receive my glasses, I asked Trackimg number, but no answer from them. Already third week.
After I gave 1 star in Trust pilot, they react very fast. So I changed evaluation to 4 stars.

18 April 2024
Unprompted review
Customfit logo

Reply from Customfit

Dear Dovydas

We have send you an email from one of our other company emails.

I dont know why you have not got our replies. We have replied both your emails within max 4½ hour.

Parcel is shipped a day after your order and we have send you tracking details to DHL by email as well again.

We are now looking into the email problems. We was not aware of any issues before you mentioned it here.

If you have any questions just contact us and we will reply from both our emails so we are sure you get the replies.

Rated 1 out of 5 stars

Purchased a pair of sunglasses

Purchased a pair of sunglasses. Returned them using their convoluted return policy. Sent tracked and emailed. Never got my money back.

21 August 2022
Unprompted review
Customfit logo

Reply from Customfit

Dear Will,

We have not recieved either an email or any sunglasses.
Can you please send us an email on info@customfit.eu so we can look into this.

As we have had quit many orders from persons with your name or similair, we dont know what order this is about. So please send us an email and we will look into this asap!

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