Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
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Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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We bought for my son as a present
We bought for my son as a present, good product, arrived fast, very happy with it.
9 May 2025
Reply from Customcontrollers
Hi Simone,
We appreciate the time taken to leave this excellent review, thank you again for purchasing with Custom Controllers.
Kind Regards
Maya
Good effecient service...
13 May 2025
Reply from Customcontrollers
Hi Ricky,
Thank you for taking the time to leave this review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Kindest Regards
Maya
Fantastic
Great price anyway and then with a discount code and free delivery my game (PGA 2k25) was less that half the RRP. Delivery took 2 days. Delighted with my purchase, thank you.
10 May 2025
Reply from Customcontrollers
Hi Paul,
We are delighted to hear that you have received your order and are pleased with your purchase, we thank you for taking the time to leave this review.
Kindest Regards
Maya
Poor Product & Experience.
I ordered a set of Joy-Con's for my Nintendo Switch. They arrived promptly. There was a different feel to the controllers. The 'Home' button was the wrong size and when compared to a standard official Nintendo controller. Also the 'Minus' button was sunk too far into the surface. Nevertheless they worked well enough and looked good.
A couple of weeks after purchase, I dropped my Switch from just below waist height when carrying it. The top of the left controller cracked. It now doesn't work.
I reached out directly to Customcontrollers. They responded promptly and told me they could not provide a replacement as it was accidental damage not mechanical. I am really disappointed. I am leaving a review as I wouldn't want somebody to spend £60 and then be left in the situation I am currently in where there is no further recourse and I have nothing to show for the money I spent.
14 May 2025
Unprompted review
Reply from Customcontrollers
Hi Jamie, thank you for your review. We are sorry to hear you are unhappy with your purchase. Had any issues of been reported to us prior to your dropping of the controller, we would have accepted this back to repair for you. As you have accidently damaged the device, this is not covered by our warranty. Kind regards, Tim
Control button L2 not working on the…
Control button L2 not working on the controller. Was bought as a birthday gift for my son who was very disappointed.
9 May 2025
Reply from Customcontrollers
Hi Gareth, thank you for your review.
I am so sorry to hear that the controller did not work as it should and that it was disappointing for your son who had it as a birthday present.
I can see that my colleague has provided information as to how the controller can be returned to us free of charge and that you have asked for the faulty button to be repaired.
I have emailed you in relation to this and look forward to your reply.
Please accept our apologies for the inconvenience caused.
Kind regards, Tim
I only got my controller on the 28th of April and only used it twice but it already has analogue draft and has the wrong design, I can't get in contact with them
The controller is crap and has drift after using it twice, and I can't contact them
24 April 2025
Reply from Customcontrollers
Hi Shane, thank you for your review. I am sorry to hear that the controller is not working as it should. I can see you have contacted our customer service team who have provided information as to how the controller can be returned free of charge to be repaired or refunded. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Perfect
Perfect. Answered my questions quickly. Posted controller super fast. Packaged well. Great price. Looks amazing. Thank you
8 May 2025
Reply from Customcontrollers
Hi Paul, thank you for your 5 star review! It is fantastic to hear how happy you are with our service. We hope that you will use us again in the future and recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Amber, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your controller and the speed of delivery. We hope you enjoy it and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Raju, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your controller and the speed of delivery. We hope you enjoy it and will use us again in the future. Many thanks, Tim
Top company
Top company, good communication and speedy repair and return . They gave my elite controller new life . Would use again
7 May 2025
Reply from Customcontrollers
Hi Ben, thank you for your review and for giving us 5 stars! Thank you for highlighting the quality of our repairs! We hope that next time any repair is needed that we are your first port of call. Many thanks, Tim
Ordered a mystery controller because…
Ordered a mystery controller because couldn't decide what I wanted but wasn't disappointed. Design was great delivery fast price very good.
6 May 2025
Reply from Customcontrollers
Hi Andrew, thank you for your review and for giving us 5 stars! It is wonderful to hear how much you love your controller. We hope that based on your experience with us, that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Fred, thank you for your review and for giving us 5 stars! It is brilliant to hear how much you love your controller. We hope that based on your experience with us, that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Terry, thank you for your review and for giving us 5 stars! It is great to hear how much you love your controller. We hope that based on your experience with us, that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Great experience quick delivery and…
Great experience quick delivery and even better than the pictures online
29 April 2025
Reply from Customcontrollers
Hi Alan, thank you for your review and for giving us 5 stars! It is wonderful to hear how much you love your controller. We hope that based on your experience with us, that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Terrible controllers i bought one for…
Terrible controllers i bought one for my ps5 and it broke with in two months of using it i only used it twice a week and from day 1 the triggers where making a noise and then within a month or two it completely stopped working the touch pad also broke even though i didnt use it there not official PlayStation products as stated on the website the quality is no where near they feel alot cheaper than the ps5 controllers feel like ive been scammed out of 130 quid do not buy from this company
16 April 2025
Unprompted review
Reply from Customcontrollers
Hi, thank you for your review. We are sorry to hear you are unhappy with your controller. All of our controllers use genuine Sony parts and are the genuine article mechanically. I have requested more information from you in order for us to assist further. Please can this be supplied. Kind regards, Tim
Really happy with my custom controller…
Really happy with my custom controller delivery was fast packed really well and really happy with the controller ita self amazing
29 April 2025
Reply from Customcontrollers
Hi Ross, thank you for your fantastic 5 star review! It is so good to hear how happy you are with your controller. We hope that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Charlotte, thank you so much for your review and for giving us 5 stars! It is wonderful to hear how much you love your controller. We hope you enjoy it and will use us again in the future. Many thanks, Tim
Controller came in great condition.
23 April 2025
Reply from Customcontrollers
Hi Camran, thank you for your 5 star review! It is great to hear how happy you are with your controller. We hope you enjoy it and will use us again in the future as well as recommend us to others. Many thanks, Tim
The controller doesn’t function very well
The controller looks really nice, but i’ll be returning it because the the buttons are super sticky and the stick gets stuck. overall not a good controller will stick with xbox’s controller in future, it is a shame because the design is nice.
24 April 2025
Reply from Customcontrollers
Hi Max, thank you for your review. We are sorry to hear you are unhappy with the controller you have received. We have issued you with details as to how it can be returned in order to be repaired or refunded. Please accept our apologies for any inconvenience caused. Kind regards, Tim
The chair I ordered was delivered…
The chair I ordered was delivered really fast and seems really sturdy when assembled. I will be back for another chair for my other son
23 April 2025
Reply from Customcontrollers
Hi Collin, thank you for your review and for giving us 5 stars! It is great to hear that you are so impressed that you will be purchasing from us again soon. We look forward to your next order. Many thanks, Tim
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