Currys - Kensington Reviews 

12
•
TrustScore 3.5 out of 5

3.7

47/53 Kensington High Street, W8 5ED Kensington, London, GB

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Rated 5 out of 5 stars

Sean was friendly, helpful and patient when I visited Currys to buy my new laptop at Kensington High Street. He took the time to answer my questions and helped me choose the right laptop for my needs.... See more

Rated 5 out of 5 stars

The lady who served me, Natalie, was very pleasant, as were the others I spoke to. Natalie was very good at what she did, transferring information from one phone to another, bearing in mind my phone... See more

Rated 1 out of 5 stars

The delivery company the Currys is a very bad company. The company is DPD. This is by the far the worst delivery company. I will not buy from Currys if it keeps using this stupid company. Dpd... See more

Company replied

Rated 5 out of 5 stars

Very Professional customer service! Thank you for taking care about my last purchase.


Company details

  1. Appliance Store
  2. also in
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electronics Store
  6. Kitchen Supply Store
  7. TV store

About Currys - Kensington

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • 47/53 Kensington High Street, W8 5ED, Kensington, London, United Kingdom

  • 03445610000

3.7

Average

TrustScore 3.5 out of 5

12 reviews

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3.7

All reviews

(12)

137,866 reviews in the last 12 months

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Rated 1 out of 5 stars

The delivery company the Currys uses is a very bad company.

The delivery company the Currys is a very bad company. The company is DPD. This is by the far the worst delivery company.

I will not buy from Currys if it keeps using this stupid company. Dpd is very bad at delivering. I took a day off to await my order. Guess what? The stupid dpd driver didn't even knock on my door.

this is not the first time. Dpd has done it many times and with impunity. You can't talk to them. You can't call them. Everything is done by a stupid AI bot.

Currys: Change your delivery company or am done shopping with you!

Promise!

15 October 2026
Unprompted review
Currys  - Kensington logo

Reply from Currys - Kensington

Hi, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR76572.  We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks – Tracy

Rated 5 out of 5 stars

Very helpful staff

Sean was friendly, helpful and patient when I visited Currys to buy my new laptop at Kensington High Street. He took the time to answer my questions and helped me choose the right laptop for my needs. Thank you, Sean, for making the experience so easy!

8 October 2026
Rated 1 out of 5 stars

I thought I correct these fake 5 star…

UPDATED REVIEW!

Contacted these people on the email address they provided and blanked my email.

I thought I correct these fake 5 star reviews as this does not reflect on the service I have received. The staff member in the store lied and said he was the manager. Was told by customer service said I can still do a late return due to medical reasons but was refused a refund. Nothing but liars. No complaints department and no standards at all. Customer service is very unprofessional and have rude staff who are also racist and like to take the mick with people in the country/me. I wish I never brought anything from this place. Currys gave me a faulty pair of headphones and so I sent it off for repairs. Was promised a refund if can’t repair within 7 days. Been given the run a round. Spoke to 4 different advisors an d all were very rude and 1 even hung up the phone. Been over 3 weeks now and have not received my money back. Never again. Will be reporting these people.

18 September 2026
Unprompted review
Currys  - Kensington logo

Reply from Currys - Kensington

Dear Charlene, I am sorry you were left with that opinion, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR74376.  We will get back to you as soon as possible. Thanks – Rich

Rated 2 out of 5 stars

Appallingly rude

Appallingly rude, ignorant and unhelpful middle-management staff at Kensington branch. Excellent junior floor staff. Response awaited to complaint raised with Curry’s Customer Services.

14 September 2026
Unprompted review
Currys  - Kensington logo

Reply from Currys - Kensington

Dear Malcolm, I am sorry to learn about the issues you have raised, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR74085. We will get back to you as soon as possible. Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible. Thanks – Louis

Rated 5 out of 5 stars

The lady who served me

The lady who served me, Natalie, was very pleasant, as were the others I spoke to. Natalie was very good at what she did, transferring information from one phone to another, bearing in mind my phone was very old so the job was not easy.

13 September 2026
Rated 3 out of 5 stars

This was payment for a repair not a…

This was payment for a repair not a purchase. Still not had the laptop back (5 weeks now) the text communication is completely unreliable - by phone told it would be back in store on weds (admittedly I didn't ask which wednesday) still waiting

26 August 2026
Currys  - Kensington logo

Reply from Currys - Kensington

Hi S Tay, I am concerned to learn of your experience regarding your repair, this doesn't sound like our usual level of service. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR82026. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. Thanks – Rich

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