Currys - Coventry Reviews 

We ordered a new integrated fridge/freezer which included the removal of our current appliance and install of the new one. Could not fault the two guys that attended to carry out this service (Jon and Conna).
They have both been very professional in their approach and made sure our bew applicance was up and running before they left. 10/10 experience from the pre call the day before to let us know its happening in the customer service department, the installation guys called up front 30 minutes ahead this hugely helped!.
Just wanted to say a huge thank you!!

Went to collection point to collect online purchase. When we were given item questioned that the item was already opened and was told we had to take the item to customer service desk at other side of store
Found it odd that the person just handed us an open item refused to help further

Sales person very helpful.delivery in good time.

First member of staff I spoke to regarding an ex display model purchase was very helpful so this does not apply to her, however the male member of staff that served me at the Coventry Airport Retail Park was woefully unhelpful, arrogant and rude.

Upon purchasing an ex display bean to cup to coffee machine, signed as only 40% off with no other T&Cs I jumped at the chance.

However once the box was collected I queried a missing milk jug, naturally I questioned whether we could acquire a replacement one as it should be present.

I was met with “well you’re getting 40% off, just buy a new one”

I agreed to buy an ex display unit, not a machine with missing items. As I questioned further, he made a further comment of “somebody must have stolen it”

I was all but told tough, don’t buy it then. Woefully unhelpful and unprofessional. It’s not the matter of having the missing item replaced, it’s the way it was handled and the level of rudeness displayed. I’m a customer and an adult, and should be offered the common courtesy of a pleasant conversation, especially as I was polite from the offset. I should not be met by abrupt rudeness with a blanket disregard for simple manners.

I had come twice unsure on what phone to buy but walked out with a great deal. Great customer service from Marcus, he was incredibly patient, knowledgeable, and helpful

I went up to the back of the store to look at tv’s and was asked if I needed help. I told him I was looking for a 43” tv. So he took me to the middle of the store to where the smaller tv’s were . Then Chloe took over to help me . I told her what I needed in the tv and she got an I pad out and showed me the best one for my needs. She was very patient with me and explained everything I wanted to know. I took ages to decide. She was very helpful and I did pick one , the first one she showed me in the end “ oops “. Then she sorted out the paperwork and asked about a warranty which I took. So all in all a very pleasant experience. Thank you Chloe , full marks from me.

I bought a new S26 FE to replace old Iphone 8 Plus online with Currys as when I go to store, told they don't help move data. Then told by their " Phone Guy" that it cant be done that you cant move data from an iPhone to a Samsung. Asked for refund, told can't as I ordered it online. Currys online refund instruction after trying filling in form says take back to store. Store still says can't be refunded despite not having left the store. Then they tell me that moving the data can done but it's £11. Later that suddenly became £25 and apparently could take up to 24 hours to transfer from phone to phone and then it might not move phone numbers only pictures. I googled it and the software to do it comes on the Samsung phone. So I bought a lightening connector to usb-c cable and left to do it myself. Management was unfriendly and uninterested in being of any help.

The ordering and collection process was excellent. However as a 72 year of who doesn’t like to ask for help, carrying a large toaster and kettle, I was disappointed that not one of the three young assistants (each one hovering but doing nothing) I passed to get out of the store, including one right at the exit door, asked if I would like any help carrying the items to my car! What happened to customer service??

Very helpful service and attention to detail by all staff involved.

Update as of October 2026 - after emailing Currys CEO, I had a response from the secretary and after a long trail of email exchanges and us advising them that we would pursue with legal proceedings, we finally got a full refund.

Extremely disappointed with Currys and TCL – £138 wasted

I purchased a brand-new TCL TV from the Currys store at Coventry Airport in July 2026. The TV was purchased as a gift for our daughter, so we kept the box completely sealed and stored it safely until today, 8th September 2026, when we finally gave it to her as a reward for her good behaviour.

Upon opening the box, it was immediately obvious that the TV had been damaged on one corner. This damage was not done by us. The damage was clearly on the TV itself, despite the packaging and box being completely sealed and showing no obvious signs of damage.

I took the TV straight back to Currys, expecting them to help resolve the issue. Instead, I was point-blank refused and told there was nothing they could do. I was advised to contact TCL directly.

I contacted TCL and explained the situation, including the fact that the TV was purchased less than two months ago. I was told that because the TV was physically damaged, they would not help and had deemed it “out of warranty.”

How can a brand-new TV purchased less than two months ago simply be considered out of warranty? I tried explaining the circumstances again at another Currys store, hoping somebody else would be willing to help, but they also refused.

I have also contacted Currys customer service by telephone and, once again, was told they could no longer help.

I understand there is a 30-day period for certain returns, but this was purchased as a gift in July and was deliberately kept sealed and unopened until today. There was absolutely no reason for us to open a perfectly sealed gift before giving it to our daughter.

I am now left with a £138 TV that is damaged, with both Currys and TCL refusing to take responsibility or offer a reasonable resolution.

This whole experience has been incredibly disappointing. I have been a loyal Currys customer, but after being treated like this, I will think very carefully before spending another penny with them.

Currys – this is not how you should treat loyal customers. TCL – I certainly won’t be recommending your products either.

All I wanted was for somebody to take responsibility and help resolve the issue. Instead, I’ve been passed from one company to another and left completely out of pocket.

Absolutely ridiculous customer service.

Staff very helpful & knowledgeable

A member of your service team was extremely helpful.
I was buying a camera. When she checked, the store had 1 left in stock. She made every effort to find it. When it didn’t turn up, she suggested I order one to be delivered. That process was made quick and easy, and the camera arrived at my home within 2 days.
Great service.

Assistant in store could have been more friendly and chatty Lucian?
Delivery drivers very polite and helpful.

Clean tidy shop although Bank holiday it was well staffed.. departments well divided up and well signed posted

I was very happy with the delivery and installation of my new American-style fridge freezer. It wasn't an easy appliance to get into the house and the delivery team even had to remove the doors to get it into place.
What impressed me most was how carefully and professionally they handled everything. They clearly took their time to make sure neither the appliance nor anything in the house was scratched or damaged.
They installed the new fridge freezer, removed the old one and left everything in good order. A very professional service and a genuinely positive experience.

Exchanged my coffee machine that was not working properly.

Great customer care from Arsh and Sanoof.
10/10.

The person that served me was very efficient and knowledgeable when I asked him questions and polite. Good service.

Excellent services by Curry's Team, Recoh Arena, Retail Park, Coventry. Purchase a Iphone 17pro max and apple earpods 4 (ANC) product and those are amazing.