Currencies Direct  Reviews 

19,716
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,022 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers for their exceptional professionalism, friendliness, and clear guidance throughout various international transactions. People note that staff members are extremely helpful, patient, and consistently responsive when handling complex currency transfers. Consumers also highlight the impressive efficiency of the platform, noting that payments and account setups are processed very quickly. Reviewers appreciate the highly competitive exchange rates and regular progress updates provided during the entire transfer process. Many users emphasize that the straightforward service and user-friendly website make sending money abroad completely stress-free.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their interactions. Reviewers... See more

Service

Users describe positive interactions with service, highlighting fast and efficient transfers that often clear... See more

Customer service

People report positive experiences with customer service, highlighting responsive and supportive account... See more

Payment

Customers had positive experiences with payment, noting that transactions went very smoothly and were... See more

User experience

Clients share positive opinions on user experience, highlighting how efficient, helpful, and personable the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Currencies Direct for many years to handle regular.transfers between UKP and Euros. I recently needed to divide a large.sum between 3 countries and Freddie Vyian dealt.with this admirably,... See more

Rated 5 out of 5 stars

This was the first time I had used Currencies Direct so I was a bit apprehensive. My Account Manager was Megan Lee. She was great throughout the whole process, guiding me through what I needed to... See more

Rated 5 out of 5 stars

The entire business of transferring the U.K. funds to pay for our French house purchase via the Notaire in Euros could have been particularly stressful. When I asked my bank about Currencies Direct th... See more

Rated 5 out of 5 stars

Wanted send money from UK to our son and his family in Canada. Used our High St bank previously which was expensive to do but convenient, we no longer have any High St banks. I used google and Martin... See more


Company details

  1. Currency Exchange Service

About Currencies Direct

Written by the company

Sending money abroad with Currencies Direct couldn't be simpler - get a quick quote now!


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Established in 1996 Currencies Direct was the first non-bank foreign exchange provider in Europe. Today we’ve helped over 500,000 customers, offering straightforward payments solutions to businesses operating in international markets. With detailed market insight and expert consultation, we help our customers mitigate the risks associated with currency exposure, make smarter currency management decisions and expand their businesses globally.

Currencies Direct

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(19,716)

2,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb Service

I dealt with a currency broker named James Hackett. He was responsive, highly knowledgeable and moved fast when the green light was given. The result was getting a really good exchange rate.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Transfer of funds from house sale

We needed to transfer a significant amount of money from Euros to GBP. The service we received from Germaine was outstanding and the rate we received was brilliant. All the advice and support from Germaine was really appreciated.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently paid a deposit on a property…

I recently paid a deposit on a property in Spain €20,000 using my bank which cost me £17,860. If i used Currencies Direct it would've been around £17,400 maybe less. Needless to say I've since registered with them (which was a doddle) to pay the remainder. I've got my own personal account manager Germaine Boselli i can ring at anytime. Brilliant.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Megan and Kate

Excellent service from Megan and Kate. I was using Currencies Direct for the first time and had quite a complex requirement. They were proactive, responsive, and very clear with their guidance.
The three transactions all went very smoothly, the exchange rate was fair, and CD provided frequent updates on the status and progress. Very, very pleased that I used CD

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Jamie was very helpful

Jamie was very helpful , explained everything clearly and simply, that gave me confidence to achieve my target rate. He was always prompt at responding to my question, very approachable. I would definitely recommend him to anyone wanting to make a money transfer.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy forex

Competitive rates, great customer service and a reliable and easy-to-use website. They are my forex go-to and I've been using them for years now with zero issues. (I previously used Ebury, but their portal was really hard to navigate and in terms of customer service they didn't seem to be interested in anyone who wasn't a professional currency trader.)

13 August 2026
Unprompted review
Rated 4 out of 5 stars

Excellent personal service

Excellent personal service. Prompt replies and great explanations. My only comment is that the process of making a transfer of funds into a bank account can be slower than 24hrs, so planning ahead is required.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy Transactions

Easy to set up an account and then follow-up from a Currencies Direct case manager. Easy to transfer money with no fees and a good exchange rate

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Germaine Boselli was so very helpful…

Germaine Boselli was so very helpful when I phoned her the other day to receive a refund from my Spanish lawyer. Germaine went through the stages step by step and gave me exactly what was needed. I couldn’t be more grateful. The service and staff member was great. Thank you Germaine Boselli at Currancies Direct

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Long turn around times and poor service

My experience with CD was overwhelmingly negative. Long turn around times and sloppy service. In the end I had to request a different broker (something Ive never had to do before). I’ll never use them again

12 August 2026
Unprompted review
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Reply from Currencies Direct

Hi Nomadic,

We're sorry to hear that you've been disappointed with your experience.

Unfortunately, we're unable to locate your account using the details provided in your review. We have requested some additional information so that we can identify your account and look into the concerns you've raised further.

Kind regards,
Currencies Direct

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