Cunninghams Epos Group Reviews 28

We had the misfortune of a break in which made our tills inoperable. We cannot thank Cunninghams enough, there response time was fantastic and really went that extra mile for us to reinstate our tills so we could open. Thank you.

Fantastic service!! Trevor has been awesome taking the complicated procedure off my hands & dealing with it immediately!!
Highly recommend Trevor & the team.
Many thanks

Excellent service, built a custom training session to suit our requirements and came out to deliver it in person. Very informative and great having the face to face support from the experts as they were equipped to answer any other questions we brought up throughout the session. Would highly recommend

We found the installation process smooth and painless, as you would expect, but the standout for us has been the terrific ongoing support from Trevor (Davis). Like most system vendors and end-users we each have the "way we do things" and Trevor has been 1st class in helping us to get the maximum out of the system by finding an effective way navigate through where there may have been gaps, and fixing quickly any 'wrinkles' we have spotted along the way.

The guys at Cunninghams Epos are first class - we have small problems and we have major problems - I have never yet come across something they can't fix - so a first class service especially to Trevor Davis (and all the others of course). Thank you to you all.

Have been using this Epos for 7 years now and can say that anytime I've had any support issues, the team (and in particular Trevor) have worked quickly to resolve them.

Always find a way to fix any issues quickly. Have been using Cunninghams for 7 years. Recently updated my computer system which is always tricky with the restaurant open. Steven Retallick went out of his way to fix any little issues before they happened, always very helpful and knowledgeable. Thank you

Always very helpful and quick to resolve issues, would highly reccomend.

In recent times when I have spoken to the Cunninghams EPOS Group Helpdesk they have always been helpful, friendly and knowledgeable. I have to specifically mention Trevor and Ian as they are the ones more often than not assigned to fix my till or PDQ issues. They are always professional and efficient, keeping me informed and escalating issues where appropriate.

Because of how receptive the helpdesk is Monday to Friday 9-5, the only thing I would improve about the service, would be the operators who log the out of hours calls.

Your out of hours engineers are also polite and competent, and also go out of their way to try and resolve any issue.

I have recommended this company. You are always very helpful.

Steve Retallick is extremely knowledgable on Pixel point. His experience coupled with his customer service is amazing. He is a true asset to the company.

Great support given by Shaun today, we had some difficult issues with one of our tills, but Shaun spent the time systematically filtering through the system to find the problem, not only that but had the time to explain what he was doing and why, very polite in his manner and understanding that I had limited experience with the programme, we work with Cunninghams Epos Group a lot but Shaun really exceeded expectations by his commitment to get us back up and running for our up coming busy period,

Thank you very much

Michael
General manager

Very helpful support by Trevor Harris on their support desk .

Excellent remote support, actions issues and queries quickly and professionally. Dealt with Trevor Davis on the support desk numerous times, he shows a strong knowledge of the software package and customer empathy

Trevor Davies does a excellent job, any request is done instantly without any issue.

Good company, great support. The support centre always seems to be able to sort an issues I have. Trevor Davis from support always goes above and beyond when sorting any issues.

The Epos system itself is good, can be a little confusing trying to find certain reports but a call to the support centre generally helps.

Excellent service, helpful staff

We have been using Cunninghams Epos Group for our EPOS system for a number of years now. They regularly revise their product to make improvements for the end user and to keep it current. I have found their support engineers to be very helpful - it's not often that I remember the names of people on the other end of a helpline, but in this case I can definitely recommend Trevor Davis. As well as fixing the problem, he always takes the time to explain what he has done so that I can better understand and use the system better. He seems to really care about delivering great customer service, which you don't often find on the end of a helpline nowadays.

Cunninghams Epos have been a fantastic company to work with.
Their commitment to great technical solutions and service levels that are unrivalled make them in my opinion the best in the business