Culture Vulture Reviews 

33
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Items arrived promptly and well packed. I am absolutely delighted with my purchases: Nepalese slippers, Moomin hot water bottle and colourful waste paper basket. They will fill my days with happiness... See more

Rated 1 out of 5 stars

My mother returned a jacket to you in May and was advised that her the refund would be paid back to her card by 25th May however this didn’t happen. She called on 3rd June to chase the refund and wa... See more

Rated 5 out of 5 stars

I can’t sufficiently express my delight with every item I’ve so far bought from Culture Vulture. The prompt service is terrific, everything well packaged and delivered with speed ! Five stars 🌟�... See more

Rated 1 out of 5 stars

I've ordered from this company and it's sister company Museum Selection many times before including large items but suddenly they no longer deliver to Aberdeen, the 3rd largest city in Scotland and di... See more

Company details

  1. Shopping & Fashion

Written by the company

Journey with us across the continents from the comfort of your armchair, exploring our favourite finds by region, country or style - vibrant rustic and unashamedly quirky.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

33 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(33)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unusual, colourful products

Used this company on numerous occasions and have never been disappointed. Good quality, unusual products, shipped efficiently and with care. Particularly like their support for Fair Trade.

30 November 2021
Unprompted review
Rated 4 out of 5 stars

Can't fault anything and very good…

Can't fault anything and very good unusual quality items. Prompt, reliable service with beautiful products.

17 September 2020
Unprompted review
Culture Vulture logo

Reply from Culture Vulture

Thank you so much for taking the time to leave your feedback, Elizabeth. We are delighted to hear that you love our finds and that our service meets your expectations. We hope that you are staying safe. Best wishes, Chloe

Rated 1 out of 5 stars

Bad taste marketing is offensive. I wouldn't shop with them again.

The amount of marketing is too much for me, but during a 1 minute silence to reflect upon the healthcare and frontline workers who have died from Covid-19, I get an 11am email about their newest products. Whether a human pushed the button or their emails are automated, they still represent the company and this was in such poor taste. I know they are trying to keep their businesses going - my own business is struggling beyond belief, but I am watching loved ones go to work not knowing if they will return with all of our lives changed forever. A one minute silence should not be too much to ask for. Ironically their webpage talks of supporting the NHS. Presumably only when the NHS are shopping. It tells you a lot about the nature of the business and their priorities so I won't be shopping with them again.

28 April 2020
Unprompted review
Culture Vulture logo

Reply from Culture Vulture

Thank you for getting in touch, Michelle. We are very sorry to hear this and would like to sincerely apology for the ill-timing of this email from us in April. We have the highest regard for the NHS and all other frontline workers during and outside of these excpectional times. The scheduling here was an error on our part. We continue to support everyone throughout Covid-19 and lockdown. Kind regards, Chloe

Rated 1 out of 5 stars

Con artists

Avoid avoid avoid bunch of rip off merchants..am starting legal proceedings against them ..they will take your money then deny they have cashed cheque..you will never get the order!!! Con artists !!!!!!

30 May 2019
Unprompted review
Culture Vulture logo

Reply from Culture Vulture

Would you please get in touch with our customer service team directly on 0333 240 6178. We would never intentionally take payment without delivering the goods. We are recognised by Feefo as a gold star service provider with over 3000 independent reviews. Culture Vulture.

Rated 2 out of 5 stars

Out of stock - every time!

I didn't even get to have a purchasing experience with Culture Vulture. Had a catalogue through with The Week magazine and were some lovely items so decided to order some things for Christmas, focusing on an embroidered faux leopard rug for my daughters first Christmas. Tried to order it but it was out of stock. Asked for a notification when they received more which I got some days later, but when I went to order it there was suddenly no stock left. I asked for a further notification when it came back in, which I received several days later. Tried to order it when I saw the email only 8 hours after it arrived in my inbox, only to face the out of stock message again. Apparently they have no more stock of this (evidently popular) item ever coming in again. I am really disappointed with the experience and feeling let down several times. I won't be looking to attempt to buy anything from them in the future, despite the allure of the lovely objects advertised.

12 January 2018
Unprompted review
Rated 1 out of 5 stars

ROTTEN. THEY DON'T GIVE A DAMN

BEWARE! I ordered an advent calendar with time to spare for its delivery. Culture Vulture didn't bother to post it for two days then sent me an email saying it would be delivered by Parcelforce 48. The tracking number they sent was invalid. Postal cost very high. Rang to find out what was happening. The woman I spoke to could not care less. She basically said that's just the way it is. If you wanted your advent calendar sent out quickly you have to pay £9.99! More than the item cost! She said she didn't know anything about the tracking number so tough luck. Disgraceful. She really didn't care and the calendar will now arrive maybe on the 5th or 6th December. Rotten.

1 December 2017
Unprompted review
Rated 1 out of 5 stars

YOU HAVE BEEN WARNED !

My wife bought a VERY expensive top from Culture Vulture , well in excess of £100 . Not only was the top different from the one shown on their website and catalogue , but we had to pay for the delivery of the wrong item, and also had to pay for the return of the item , all at our own cost! Do yourself a large favour and order from one of the multitude of REPUTABLE shopping outlets online, and save yourself the hassle.

2 February 2017
Unprompted review
Rated 1 out of 5 stars

avoid this company at all costs

Avoid this company at all costs, to this day I am still waiting for a reply from their customer services department (who I assume don't even exist?!) after 3 emails. Buy the same products elsewhere and avoid using these crooks!

3 November 2016
Unprompted review
Rated 2 out of 5 stars

Order was okay, but not the junk mail

The order and products were okay. But nowhere did I request culture vulture to send me constant junk mail. I did not even give my address to culture vulture, they have simply sent junk mail (catalogues) to every single address I send orders too. Plus there is nowhere on my profile on their site to stop this junk mail! I find this abusive.

8 September 2016
Unprompted review
Rated 2 out of 5 stars

Disappointing

I ordered a pair of painted metal garden chairs on 9/4/15 for next day delivery. They arrived perfectly packaged but, when unwrapped, both chairs were badly chipped in several places. This damage had obviously occurred prior to despatch. I called the company who arranged to collect the chairs & asked whether I wanted an exchange or refund. As an exchange necessitated waiting for the damaged chairs to be received back into the warehouse I opted to get a refund and reorder a new pair that day. My next day delivery charge was refunded. I was assured that the reorder would be fully checked for quality prior to despatch.
On reordering I discovered the chairs were out of stock but I placed the order anyway as by now I was willing to wait if it meant getting a perfect pair of chairs.
The second pair arrived today, 29/4/15. Again the packaging was perfectly intact and the chairs were completely bubble wrapped. Again, not only were both chairs chipped but one chair was missing a back bolt and the painted bolt caps were of two different types which would have looked very odd on assembly.
I duly phoned the company again where an advisor once again arranged for the items to be collected and, this time, an exchange raised. The advisor was unsure of the quality control procedure prior to despatch but said she was putting notes on my account so the replacement chairs would be checked. She then pointed out that the only phone number for this company is 'only an order line' so that was all she could do.
I recalled the company phone number and asked to be put through to customer services only to be told that that was who I was speaking to. When I explained that the previous advisor had told me it was only an order line she replied 'no, we do everything'. I went through the whole rigmarole of the damaged chairs with this new advisor only for her to reply that collecting and replacing the chairs was 'all they could do' and that I would just have to 'hope for the best' that the third pair of chairs was not damaged. Considering the damage is obviously taking place pre despatch I find this response unacceptable. Not what I would call good customer service.
All I want is an unchipped pair of garden chairs with all bolts present and matching - not much to ask for £150 is it? If I didn't like the chairs so much or I could have purchased them elsewhere (and believe me I've tried) I would have given up with Culture Vulture much sooner.

29 April 2015
Unprompted review

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