Cubicle 7 Entertainment Reviews 

284
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Has been four weeks since my order for the Sons of Russ book went missing. Customer service is painfully slow, they contacted me last week saying they reached out to their US distributor about sorti... See more

Company replied

Rated 3 out of 5 stars

Misinformation and dreadfull comms. I pre-ordered 2 books in January, got an email in March saying they would be shipped next month and followed up with them through all of May and into June. These ha... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent customer service. Regarding the return of a damaged product – these things can happen – Cubicle 7 went above and beyond in terms of speed and with a no-nonsense, “say no more... See more

Company replied

Rated 5 out of 5 stars

You guys are onto something awesome, wrath and glory has soo much protentional. please focus on datasheet's and assisting the home brews that appear for apps and character sheet creation. look at the... See more

Company details

  1. Book Publisher

Written by the company

We're the multi award winning team behind Warhammer Age of Sigmar: Soulbound Roleplaying Game, Warhammer 40,000 Wrath and Glory Roleplaying Game, Warhammer Fantasy Roleplay Fourth Edition, Doctor Who Roleplaying Game, The One Ring™ Roleplaying Game, Adventures in Middle-earth™ and many more!


Contact info

3.8

Great

TrustScore 4 out of 5

284 reviews

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3.8

All reviews

(284)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased all PDF copies of the Wrath &…

Purchased all PDF copies of the Wrath & Glory RPG.

Love the two fold download option, Direct and via Drive Thru RPG. Really made it easy to get the files.

The files are suberb quality, amazingly clear text and images throughout.

Highly recomended.

25 December 2023
Rated 5 out of 5 stars

The best RPG shopping experience

Not only is their customer service prompt, but they are always willing to help, despite me having to switch my address multiple times at a turbulent period in life. They make everything a breeze! And their product is top notch, they have ressurected the Warhammer RPG, do wonderful thing with 5th edition! I'm waiting on my year end bonus to buy up ALL the collector's editions I'm missing! Love you guys from Poland - Michael

26 December 2023
Rated 1 out of 5 stars

Christmas Order Unfulfilled

I ordered a product for my wife before Thanksgiving. Order date Nov 24, current date, Dec 19. I have yet to receive the item, or even a courtesy email explaining when I should expect the order to be fulfilled. I've received 3 emails in total, 1. Order confirmation 2. A survey request on my experience. 3. A survey request on my experience. So here is my honest rating of my experience, if I was hard off and ordered this for my child, I would be absolutely distraught. As-is, I will absolutely abstain from future online purchases through Cubicle7. Due to this, I am hesitant to ever order from Cubicle7's website ever again. It is likely you have lost a repeat customer.

24 November 2023
Cubicle 7 Entertainment logo

Reply from Cubicle 7 Entertainment

Hi Stephen, really sorry to hear about this. Please always feel free to get in touch if you've got any concerns about your order or dispatch so we have the chance to look into it for you.
I can see the order was dispatched on the 27th November, and that you picked standard shipping so it wouldn't come with a tracking number. It was sent via DHL and we'd expect a delivery time of 2-3 weeks for a delivery to Japan.
If it doesn't arrive before Christmas please get in touch via info@cubicle7games.com and I can offer a gesture of goodwill or arrange a resend or refund as necessary.
Again, my utmost apologies and I hope to hear from you soon so I can help out.

Rated 5 out of 5 stars

Amazing Quality With Amazing Features

Something they do atleast with their warhammer 40K: wrath and glory books with you get a pdf when you buy the physical version. This is amazing! I think more companies should do this. While the books took a little bit to get to me I immediately had access to the pdfs so my campaign could go on!

24 November 2023
Rated 5 out of 5 stars

Burn the Heretic! Suffer not the Witch! Kill the Mutant!

I bought Imperium Maledictum for me and a friend of mine but unfortunately there were some shipping mistakes.
I proceded to contact their customer service and they helped us out a lot.
The Core Rulebook and GM Screen are of an amazing quality.
Heavily recommended.

23 November 2023
Unprompted review
Rated 5 out of 5 stars

Imperium Maledictum books received

Just got my books and I am extremely pleased with the quality and appearance. Absolutely exceptional!
Got one each of the editions and game-master screen. All are excellent but the special edition core book is gorgeous.

13 November 2023
Rated 5 out of 5 stars

Delivery problem resolved quickly

There was a problem with the delivery address I had supplied. Matthew from customer service contacted me and it was sort out in 2 quick emails. Excellent customer service for a problem I created 👍

26 October 2023

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