C S Heating&Plumbing Reviews 

689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising their quick and professional service. Customers highlight the staff as friendly, polite, attentive, and highly proficient, often going above and beyond to ensure satisfaction. Many people appreciate the efficiency and organization, noting that engineers are knowledgeable, courteous, and resolve issues effectively. However, some customers also noted issues with initial leak inspections and subsequent visits, where the problem was not correctly identified or resolved, leading to further complications and charges. A few other people also felt that using different engineers for follow-up visits, rather than the original one who diagnosed the fault, was inefficient.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the promptness, knowledge, and efficiency... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick & Professional. I managed to put a nail through a pipe when fixing a squeaky floorboard!! Emailed company late evening. CS Heating called early next day arranged for a plumber that morning!... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with our new bathroom and it has been admired by all our visitors. Dean and everyone else who worked on our refurbishment were very proficient, nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

This company was recommended to me by neighbours. Very prompt and quick call out for broken boiler. Michael very helpful, found the replacement part, collected and installed it. He also gave me a quic... See more

Company replied

Rated 5 out of 5 stars

We commissioned the company to completely refit our cloakroom, ensuite shower room and bathroom. Our experience at all stages of the project -from design through implementation to final delivery -... See more

Company replied


Company details

  1. Plumber

Written by the company

A warm home, bathroom fittings that work and hot water when you need it. We think that is something everyone deserves. We always answer the phone We arrive on time Explain the work before we start and do the best possible job for a fair price. We’ll never charge for work that isn’t needed We will leave your home clean and tidy. From 24-hour emergency call-outs, to boiler installations and servicing, to complete bathrooms you can trust our friendly, experienced team of qualified engineers to look after you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

689 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(689)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Very Expensive!!!

I was very pleased that they came out in about 3 hours. I was satisfied with their work.
I was horrified when I was asked for £96 for a 1o minute job! All he did was use a long plunger on a loo that was nearly overflowing. He then flushed a couple of times to ensure it was now working again. He did not tell me why it had blocked in the first place and why their hourly rate is so high and seems to apply to any part of an hour!
I certainly won't be using them again or recommending them to anyone.
£96 for 10 minutes is outrageous!

24 April 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Mrs Stokell,

Thank you for your review. We are sorry to hear that you were not happy with the charge. We take all reviews seriously and hope to resolve the matter.

We have looked through the work carried out and are happy with our procedure. We responded within 2 hours of your initial call and our engineer was able to unblock your toilet which was fully tested afterwards. With regards to knowing the cause of the blockage, we would be unable to ascertain this without using a camera down the drainage pipework.

With regards to the invoice. We have always charged for up-to and including the first hour, this covers the travel cost and overheads of the business and we have not changed the way we have charged since you started using us 10 years ago.

Regards
Paul
Operations Manager
CS Heating & Plumbing

Rated 5 out of 5 stars

Josh and Ben add to their knowledge of antique loos

Josh and Ben came out very quickly to sort out a flushing problem in our very old outside loo. After initial incredulity that such an antiquated fitting was still in use, a small amount of high level investigation discovered and remedied the problem in less than a minute! Well done and thank you!

14 April 2023
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mrs Robertson,

Thankyou for your 5 star review, we will be sure to pass on your lovely comments to Josh and Ben, and we look forward to dealing with you again very soon.

Kind Regards

Emma
C.S Heating and Plumbing

Rated 3 out of 5 stars

Prompt attendance to a leak

Prompt attendance to a leak. Very professional and knowledgable. I would highly recommend but for £150 ph. The plumber was with us for 15 min. The only drawback as to why 3 instead of 5 stars is that they did not have the part. To return requires further payment. I think the price per hour ought to cover the job until they reach the hour.

19 March 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Customer

We thank you for taking the time to write a review and appreciate your comments. We also thank you for upgrading your current cover plan to include your plumbing works which now includes the return repair works.

Regards
Paul
CS Heating

Rated 5 out of 5 stars

In view of the misunderstanding by…

In view of the misunderstanding by administration over the invoice issued in error I can confirm Andy was punctual polite and knew his job. The service was 5 star for the boiler service and for the replacement part.

We are happy to use them again and accept this was a misunderstanding. The original price was fair.

15 February 2023
Unprompted review
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Reply from C S Heating&Plumbing

Hi Gabby,

Thank you for leaving a 5 star review, we appreciate your positive feedback and that you would recommend us to others.

Kind Regards
Emma

C.S Heating

Rated 5 out of 5 stars

Michael Bellringer

Arrived when they said, spoke to me reference the problem and gave full in depth explanation and works carried out which included good advice

10 February 2023
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Bellringer,

We thank you for your 5 Star review.
We will be sure to pass on your comments and feedback to Andrew.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

5*+ excellent company

This company do everything well . From admin staff to engineers ALL are exceptional. Professional helpful and friendly . They liaised with me throughout the work over a couple of weeks at my elderly mums property on a very old system which wasn't a simple repair . Very trustworthy reasonable costs . A mention for Tom, Dave specially Andy Mead and anyone else , huge thank-you to you all. 5*+ highly recommend this excellent company.

10 February 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Brown

Wow what a lovely review!
We can not thank you enough for your feedback and your custom.
We are glad you wouldn't think twice to recommend us and we look forward to working with you gain in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Prompt, amazing service.

Recently my landlord was advised my immersion heater was end of life, scaled up beyond repair. After authorising a complete replacement CS arranged the installation. The job was booked for 8am, the engineer rang my doorbell at 8am. The old tank was taken out, cleanly, then the replacement was fitted to ensure it paired up with existing pipework. After the job was complete he cleaned down and went above and beyond to ensure it was if he hadn't been there. He did afantaatic job all round and I am glad my landlord has used CS for a while now. Thank you.

9 February 2023
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Cassidy,

I would just like to thank you for your review and feedback.
Its lovely to hear from a tenant that they are happy with the service that they are receiving.
I'm glad the job went smoothly and the job is all completed.

Kind Regards
Lucy
C.S Heating

Rated 2 out of 5 stars

Replacement outside tap

Despite paying £38 per month for boiler cover for 18 months I was invoiced for £105 for the simple task of replacing an outside tap.
This was during a period when our central heating issues were not satisfactorily addressed.
Eventually after receiving no reply to my email regarding the work that was required I found a very professional plumber who addressed the issues with a redesigned system and more powerful pump with great results.

16 October 2022
Unprompted review
Rated 5 out of 5 stars

My boiler was broken

My boiler was broken, and we had no heating or hot water. I called C S Heating&plumbing, and they sent an engineer out within a couple of hours.
The problem was quickly located, and expertly sorted. All for a very reasonable and fair price.
I have used this company before, and as before, was really impressed with everything. I would not hesitate to recommend

20 January 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Banks

Thank you for your 5 Star review.
We are so pleased to hear how happy you were with the level of service that you received.
We are also glad to hear that you would recommend us to friends and family too.

Kind Regard s
Lucy
C.S Heating

Rated 5 out of 5 stars

The most professional person I have…

The most professional person I have ever had ; polite tidy courteous helpful reliable and excellent workmanship

17 January 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr McClelland,

Thank you for you positive 5 Star review, we are so glad to hear how happy you were with the service that you received from Dean.
We shall be sure to pass on your feedback to him.

Kind Regards

Lucy
C.S Heating

Rated 5 out of 5 stars

So professional

Brilliant from start to finish. Customer service were so helpful. The engineers were so polite, friendly, professional and there was not a trace that they had been in my house. They left it so clean. I would definitely recommend them.

16 January 2023
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mrs Martin,

Thank you for leaving a 5 star review, we are really pleased to hear that you were happy with the service that you received.
We look forward to working with you again in the future

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Would definitely recommend.

C.S. Plumbing and Heating has always been able to help when I've had problems with my boiler. Honest, reliable and know what they're doing. Would definitely recommend.

13 January 2023
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Hi Rachel,

Thank you for leaving a 5 star review, we appreciate your positive feedback and that you would recommend us to others.

Kind Regards
Lucy

C.S Heating

Rated 4 out of 5 stars

As always, great service and first time fix

We've been using CSHeating ever since the early days when Calvin set up the company and been using them faithfully ever since.
A sudden catastrophic boiler failure this week necessitated a call out at a time of year when the guys are under seasonal pressure.
Andy got to work when he arrived and sorted everything that was humanly possible - all (major) spare parts required were carried and therefore available at the time of first visit. He focussed 110% on the work and attention to detail. Very much appreciated.
We always have no hesitation in recommending CSHeating to other people.

21 December 2022
Unprompted review
Rated 4 out of 5 stars

Great job

Great job. The engineer sorted the problem out very well but we still have a hole in the wall that needs filling . Thanks

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Very prompt efficient service.Excellent…

Very prompt efficient service.Excellent engineer who fixed the problem and explained everything.

9 November 2022
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Lean,

Many thanks for the 5 Star Review, we are thrilled to hear that you were happy with quick and efficient service that you received and that the Engineer explained everything to you.
We look forward to working with you again in the future.

Merry Christmas & A Happy New Year

Lucy
C.S Heating

Rated 5 out of 5 stars

Leaking radiator valves

Harry came to replace a number of ancient, leaking radiator valves and a leaking boiler pressure gauge. He explained everything to us and was very professional. He left everything clean and tidy. We would highly recommend this company.

29 November 2022
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Good Afternoon Mrs Sayer,

Thank you for your 5 star review.
Thank you for the positive feedback and we are glad to hear that you were happy with the service that you received.
We look forward to working with you again in the future.

Merry Christmas and a Happy New Year

Lucy
C.S Heating & Plumbing

Rated 5 out of 5 stars

Wish I’d known about them years ago.

My boiler needed a service and was losing pressure daily. After working my way through check a trade and getting no responses, I contacted CS Heating and Plumbing. I wish I’d known about them earlier. The phone was answered straight away, an appointment was booked and an appointment confirmation sent via email. On the day Andy the technician rang when he was on his way. The problem with the boiler was immediately located and serviced all in an hour. Andy explained what was wrong and showed me the new part he would fit. Will recommend without hesitation.

24 November 2022
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Burroughs,
What a lovely review!
Thank you so much for your feedback , we are thrilled to hear that you were happy with the service that you received from start to finish.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Great service

They came very quickly.
the engineer diagnosed and fixed the issue and left the room tidy.

24 November 2022
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Nelligan,
Thank you for the 5 Star review.
We are pleased to here that you were happy with the service that you received and we look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Great Job

Dean was friendly, polite, very tidy and Did a great job and I would be happy to recommend Dean and CS Heating and Plumbing to anyone

7 November 2022
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Good Afternoon,
Thank you for the positive review and that you would be happy to recommend our services to others. We stride ourselves on Customer satisfaction so we are happy to hear that you were pleased with the service you received.

Kind Regards
Lucy
C.S Heating

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