Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve... See more
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Review summary
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Reviews shaping this summary
Michael Reese was my agent who helped me finish my airline booking to Egypt. The initial booking was declined but Michael called me immediately to let me know exactly why the decline happened and then... See more
Company replied
I was completely stressed trying to figure out my flight situation, and Stanley stepped in like a pro. She was incredibly patient, knowledgeable, and genuinely cared about helping me find the best sol... See more
Company replied
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he... See more
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Company details
Written by the company
Crystal Travel US is committed to provide you with a great travel experience. Right from listing out the best fares to arrange every travel itinerary, we are the experts who are passionate about offering the best fares to your choicest destination and help you with your specialized travel needs.
Contact info
35 Journal Square, Suite 424, 07306, Jersey City, United States
- 1-866-721-7639
- customercare@crystaltravel.com
- www.crystaltravel.us
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Nick was very helpful in finding a…
Nick was very helpful in finding a solution for my booking
20 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Salvatore,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin Smith was very helpful and…
Martin Smith was very helpful and patient with making sure I was getting the best bang for my buck! He also made sure to make it possible that my flight was refundable. Thank you Martin 👍
18 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Kenny,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Very helpful!
Very helpful in searching various travel dates and times—thanks Nick Harrington!
19 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Jesse,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Grace Taylor was amazingly…
Grace Taylor was amazingly professional, helpful, and kind. Thank you so much Grace.
18 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Cutomer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Mr Lee's excellent service.
Mr. Lee of Crystal Travel was very helpful and very caring when I wanted to get a refund on my airline fare. It was non-refundable, but he helped me get a medical refund (because of my bad kidneys). I have not experienced this degree of politeness and care from an airline or agency before. I am very grateful.
18 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Gerald,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Thnky you, Stanly Woods, for the helping
Stanly Woods helped me to find a good deal when the web rejected my initial booking.
16 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Incredible service from Marc lee
14 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Naj,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Marc was patient and helpful in…
Marc was patient and helpful in answering my questions. In the end he gave me more information that I expected. Great job
13 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Excellent customer support
This was my first time booking an international flight (Seattle to Qingdao) with Crystal Travel, and I had a wonderful experience. Marc Lee, the agent who assisted me, was extremely helpful when the airline unexpectedly changed my flight. He quickly found me another option and made the process smooth and stress-free.
What I really appreciate is being able to speak directly with a live agent. Unlike other platforms such as JustFly or FlightHub, where you can only communicate through text, Crystal Travel provides real, personalized support. Their prices are also very competitive, so having both affordability and excellent service makes them stand out.
Thanks to Marc’s assistance, I will definitely be booking future flights with Crystal Travel.
12 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Ruifen,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Stanley was amazing
Stanley was amazing! He was able to help us switch hotels at a reasonable price, for a better location on our trip!
3 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Stanley was awesome and put a lot of…
Stanley was awesome and put a lot of effort in preparing my trip to Japan and he was excellent to work with
11 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Stanley was so great with me
Stanley was so great with me. He was very patient while I fumbled with finding my details. Appreciated his assistance in understanding the fares and explaining g exactly what I was paying for.
Thanks Stanley!
8 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Donna,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Professional and great customer service!
7 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Annee,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin Smith was very helpful!!
7 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
My agent was Martin Smith (X9003)
My agent was Martin Smith (X9003). He wlrked with me finding three (3) business class seats saving me $3k. I highly recommend him.
6 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Alain,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
This was the easiest of the many…
This was the easiest of the many bookings that I have made this year. It was quick and great value.
4 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Robin,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Dwight Johnson is a top notch agent in…
Dwight Johnson is a top notch agent in the travel industry. He is definitely working for the customer. He is patient, knowledgeable, friendly and confirm with me on every step to avoid mistakes. In the travel booking industry, this is very important. He is an excellent agent, I will use him again in the future.
2 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Margaret,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Marc was very knowledgeable and solved…
Marc was very knowledgeable and solved my concerns
1 September 2025
Unprompted review
Reply from CrystalTravel.com
Dear Walker,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin Smith
Martin Smith , very helpful, excellent customer service service.
25 August 2025
Unprompted review
Reply from CrystalTravel.com
Dear Marycil,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
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