Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve... See more
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Review summary
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Michael Reese was my agent who helped me finish my airline booking to Egypt. The initial booking was declined but Michael called me immediately to let me know exactly why the decline happened and then... See more
Company replied
I was completely stressed trying to figure out my flight situation, and Stanley stepped in like a pro. She was incredibly patient, knowledgeable, and genuinely cared about helping me find the best sol... See more
Company replied
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he... See more
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Company details
Written by the company
Crystal Travel US is committed to provide you with a great travel experience. Right from listing out the best fares to arrange every travel itinerary, we are the experts who are passionate about offering the best fares to your choicest destination and help you with your specialized travel needs.
Contact info
35 Journal Square, Suite 424, 07306, Jersey City, United States
- 1-866-721-7639
- customercare@crystaltravel.com
- www.crystaltravel.us
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Good experience
Worked with Jacob Jones, he was very knowledgeable and patient. Seamless experience.
22 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Excellent help from Nick
21 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick at Crystal Travel the BEST!
Thank you so much Nick for guiding us to the best options for our many faceted and complicated trip!
Loved your calm and positive attitude, even after our changes. Thank you for making everything easy and finding the best of everything for us! We will definitely call you again when booking our next trip.
You put customer service at a new level!! 😀
20 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin- is very professional
Martin- is very professional. He helped me with rebooking the flight the last minute request. I am grateful for his service and assistance. Thank you for all your assistance!
20 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick did an excellent job making our…
Nick did an excellent job making our complicated booking so easy. He worked through all our options to arrive at the best solution. I would highly recommend Nick for all your flight arrangements as he does a super job in a calm and positive manner. He’s a top agent in my vast experience!
20 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Dishonest sales
Dear Jj***
I have contacted Japan Airlines with this flight. Their price is
Adult x2$ 9,812.00 (USD)
Fuel and insurance surcharge$ 671.20 (USD)
Taxes$ 202.06 (USD)
Total $10,685.26 (without a senior discount0
Yours is $11,978.98
That is $1900 more.
You have bait and switched me advertising $4606 ticket for one, then because of DYNAMIC changes THE PRICE GOES UP $2800. Apparently, those re buzz words your organization commonly uses.
Because of thehuge price discrepancy I am canceling my credit card.
By the way, you said with the new prices, my ticket would be refundable. After reading the fine print, I find it is not refundable.
I’m sorry we can’t do business. You have not been honest with me.
17 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Yvonne,
Thanks for sharing your valuable feedback.
We sincerely apologize that we couldn’t met your expectation at this point. Upon validating it has been observed that we had already reversed your full amount back to original form of payment on the same day as per your request.
Regards,
Customercare@crystaltravel.com
Martin was very helpful in getting us a…
Martin was very helpful in getting us a flight and made the process simple.
16 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Above and Beyond
Marc went out of his way to research my issue and call back promptly.
He was personable and professional and made sure I understood everything he was explaining.
I very much appreciate his help.
16 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Marc Lee was the one who helped with…
Marc Lee was the one who helped with our travel booking. He was so clear and helpful! Great experience overall.
16 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Customer support was superior
Customer support was superior; highly recommended.
14 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Helped w/ everything
Answered all questions, helped w/ everything, great help
14 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick was very helpful today
Nick was very helpful today. A lot of online frustrations with fares being cancelled after going through the booking process. Nick called me
And found some flight options that worked and was really patient and confirmed everything 5 times.
14 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was awesome and helped me get a…
Martin was awesome and helped me get a great deal on my plane tickets to Dubai!
13 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Adam was very helpful
Adam was very helpful. He made my ticketing experience very smooth and easy. I will recommend him for all of my friends for tickets.
10 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Called right away when issue came up…
Called right away when issue came up with my booking
11 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Very good experience
After l booked my plane ticket, Marc Lee went out of his way and called me directly to make sure he had all the information he needed to issue the plane ticket. Once done, he emailed me shortly after with the e-ticket in attachment and additional helpful information.
10 November 2025
Unprompted review
Reply from CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
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