Absolutely beautiful jewellery - I won't be shopping anywhere else! There was so much choice for all different types of piercings and everything matches effortlessly. The quality is great and I now do... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more
Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more
The Bright Silver titanium is really good, no tarnishing like sterling and no gold price tag. It appears similar to my white gold, really recommend it. I do wish their charms were available in titan... See more
Company details
Written by the company
Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡
Contact info
4.8
Excellent
257 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful jewellery
Beautiful jewellery, bought an earring for my daith and it arrived really quickly and looks fab!
13 March 2026
Unprompted review
Had helix piercing 2 years ago and…
Had helix piercing 2 years ago and struggle to change them, new crystal heaven fitted in seconds. So easy, pretty and good quality. 2nd order incoming
5 June 2026
Unprompted review
So happy with my order
So happy with my order, the jewellery is just so pretty never fails to deliver ✨
6 June 2026
Unprompted review
Gorgeous jewelry
The most beautiful and high quality jewelry for an amazing price.
3 June 2026
Unprompted review
Absolutely fallen in love with Crystal…
Absolutely fallen in love with Crystal Heaven London!! Their pieces hit like no other, I’ve even had piercings done just because I’ve wanted things I’ve seen on their site. My whole stacks, both ears is now CHL. Try the pieces, you won’t be disappointed xo
2 February 2026
Unprompted review
Great customer service and amazing…
Great customer service and amazing jewlerry
2 June 2026
Unprompted review
In love 😍
Love, love this brand! Orders arrive quickly and the earrings are so dainty and gorgeous.
2 June 2026
Unprompted review
Excellent jewellery and service
Excellent jewellery and service. Very impressed
2 June 2026
Unprompted review
I love Crystal Heaven
I love Crystal Heaven. So reasonably priced for such good quality and really pretty jewellery. Love love love
1 December 2025
Unprompted review
Quick and easy to order
Quick and easy to order. Good pictures of the jewellery
31 May 2026
Unprompted review
Love every piece of jewellery I’ve had…
Love every piece of jewellery I’ve had from CHLuxe - I’ve tried both solid gold and titanium and they’re all great quality
30 May 2026
Unprompted review
Beautiful delicate flat back ear rings…
Beautiful delicate flat back ear rings to make your stack individual. Really sparkly and dainty I love the threading tool as well to ensure you can easily put them in. Have purchased 3 ear rings so far and will be back for more.
29 May 2026
Unprompted review
What metal incase of an allergic reaction
Nice jewels really pretty and I love the old skool look too
16 May 2026
Unprompted review
The quality of the products are really…
The quality of the products are really good and I loved the way they are all stackable.
16 November 2025
Unprompted review
Such great quality
Such great quality! I have worn the same earrings for 10 months and i very rarely take them out and they still look fabulous
13 May 2026
Unprompted review
Reply from Crystal Heaven London
Thank you so much for your review Han, I'm so glad to hear you love your jewellery 🫶✨
Lovely earrings
I ordered a few earrings from Crystal Haven and they are gorgeous. They sparke so much and I love all the different options available for sizes.
10 May 2026
Unprompted review
Reply from Crystal Heaven London
I'm so happy to hear you found what you were looking for Claire! I hope you enjoy all the sparkle 🥰✨
Beautiful jewellery that doesn’t…
Beautiful jewellery that doesn’t tarnish, easy to use, and looks amazing
8 May 2026
Unprompted review
Reply from Crystal Heaven London
That's what we love to hear! Thank you for sharing those kind words Amy 🤩✨
Found my forever studs
Really happy with my purchase the qualities is fantastic and so pretty and delicate I havestruggled with my piercings for years, but these are great I have had no irritation whatsoever the and can sleep in all of them. Love them just Place the second order. This will be my go to Place from now on. Hope they come as quick as the last one.
1 May 2026
Unprompted review
Reply from Crystal Heaven London
We're so happy to hear you'll be back for more sparkle Karen ☺️ I'm glad you appreciate the quality and comfort of the earrings that we put so much care into - thank you! It means the world ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.