Crystal Claims Management Reviews 33

TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

i had a non fault claim which was dealt by crystal ,, it was nice smooth and hassle free ,, will recomend to others . communication , professionalism and the replacement vehicle everything 10 on 10

Rated 5 out of 5 stars

Amazing customer service Very well experienced staff Very highly recommended I’ve used crystal few times all my claims was handled very well instead of waiting for ur insurance company No Ace... See more

Rated 1 out of 5 stars

The worst minicab hire company with worst car and service.Do not use them they not return your deposit never.They will tell you when you going to return the car you don’t give as notice 14 days befor... See more

Rated 1 out of 5 stars

Was told I will be getting paid out November 2024. Still up until now I have not received anything. All I keep getting is promised call backs which never take place. I have to keep calling and chasing... See more

Company replied

Company details

  1. Lawyer

Information provided by various external sources

Who We Are Crystal Claims Management provides a complete and comprehensive accident management service for people who have been involved in a road traffic accident. Our aim is to provide a hassle free process in a non-fault accident where you can simply sit back and relax while we do all of the heavy lifting. With over 10 years of experience in the accident management industry we aim to provide a seamless journey from the day you call us to the end of the claims process. For more information on how we work, you can always contact us or go through our FAQ's online. Our Ethos At Crystal Claims, our focus has always been to provide our clients and business partners with the highest possible level of customer service through honesty and trust. We are able to provide a quality range of hire vehicles to taxi/private hire licensed vehicles to get you back on the road as soon as possible. Why We Are Different To provide the best assistance we offer: A Dedicated File Handler 24 Hrs Support 24 Hrs Recovery & Storage Taxi/Private Hire Specialist We Can Visit You Immediately Assistance With All Paperwork Immediate Replacement Vehicle


Contact info

2.5

Poor

TrustScore 2.5 out of 5

33 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

exellent service

i had a non fault claim which was dealt by crystal ,, it was nice smooth and hassle free ,, will recomend to others . communication , professionalism and the replacement vehicle everything 10 on 10

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing and Fraudulent…

Extremely Disappointing and Fraudulent Practices – Avoid at All Costs!
I had the worst experience with Crystal CM. After filing a claim with them, not only did they fail to pay out what was owed to me, but they also went ahead and charged me additional fees without my consent. This is nothing short of a scam! Their customer service is absolutely dreadful, and they’ve shown no accountability or willingness to resolve the issue. They have taken my money and refused to provide the service I paid for, leaving me frustrated and out of pocket. I strongly advise anyone considering working with Crystal CM to steer clear. They are untrustworthy, deceptive, and do not follow through on their commitments. Please take your business elsewhere and avoid getting scammed like I did!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

FROUD COMPANY

FROUD COMPANY. It's a scam company. Instead of helping you they will bite you. They do froud including their Boss Irfan. Never Ever go with this company.

15 June 2025
Unprompted review
Crystal Claims Management logo

Reply from Crystal Claims Management

Dear Mr Shah, We understand you were a client of ours and you failed to co operate even whilst giving you countless opportunities. We don't accept there has been any fraud and it's a case of us providing you a service and you failed to keep up with your part of the deal.

Rated 1 out of 5 stars

Claim

Was told I will be getting paid out November 2024. Still up until now I have not received anything. All I keep getting is promised call backs which never take place. I have to keep calling and chasing. Definitely would not recommend.

27 September 2024
Unprompted review
Crystal Claims Management logo

Reply from Crystal Claims Management

Thank you for your feedback. We're sorry to hear about your experience, but we're unable to locate any record of your visit or transcations in our system. We take all concerns seriously and would love the opportunity to resolve this matter.

Please reach out to us directly at 0208 519 8600 with more details so we can look into this further. We're committed to providing the best service possible and hope to hear from you soon.

Rated 1 out of 5 stars

The worst minicab hire company with …

The worst minicab hire company with worst car and service.Do not use them they not return your deposit never.They will tell you when you going to return the car you don’t give as notice 14 days before you return and this 14 days notice is not mentioned in the contract so you 100%will lose your deposit given

27 February 2024
Unprompted review
Rated 5 out of 5 stars

After a terrible accident I contacted…

After a terrible accident I contacted this company and a lovely young lady dealt with my claim. She was very reassuring and sympathetic and explained all my options. If you have an accident I would definitely recommend you come to this company

23 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and service

Amazing customer service
Very well experienced staff
Very highly recommended
I’ve used crystal few times all my claims was handled very well instead of waiting for ur insurance company
No Acesss fee to be given
Was given a pco car straight away whilst my car got recovered

15 July 2020
Unprompted review
Rated 1 out of 5 stars

Circus Claims not Crystal

Lol.
THESE BRUDDAS ARE BOOKY AF.
Embarrassment and shambolic do not go. Heads up u heard if first, some caravan tryna run a business. All Paigons

15 November 2019
Unprompted review
Rated 5 out of 5 stars

amazing service,i had an accident and…

amazing service,i had an accident and was very shaken up.i didnt now what to do.the staff was very helpful they advice and took the responsibility on themselves.quick and efficent service and was very pleased with my outcome.thank you crystal claims

25 June 2018
Unprompted review
Rated 5 out of 5 stars

I had to use crystal claims management and they delivered!

I had to use crystal claims management to aid me in my claim. My claims handler was fantastic. The service I received was second to none, with updates with my case and quick responses to my questions.

I hope No one has to experience the trauma I did, but if you are in a situation like I was and need the help and guidance to get the fair result, I would highly recommend Crystal Claims Management.

25 June 2018
Unprompted review

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