Crutchfield Reviews 

The delivery was prompt and they have been very deliberate in keeping me informed of delivery status. Update: I did run into some technical issues. The interface to enable steering wheel controls was not responding. I initiated communication with tech support via messaging. After I explained what I was seeing, I was provided with guidance and got the module to work with my car. Great tch support!

I have been a customer for 30 plus years. Excellent company.

I had a completely dead Pioneer AVH‑W4500NEX in my 2008 VW Eos. The screen wouldn’t light up, no boot logo, nothing. I pulled the radio out of the dash, checked the inline fuse, checked the car fuse, checked wiring — everything looked fine. I wish I had called Crutchfield technical support first.
Their tech walked me through a simple reset procedure: disconnect the negative battery cable for two minutes, then hold the brake pedal down for about 30 seconds while the battery is still disconnected. That step forces the car’s electrical system to fully discharge and reset. As soon as I reconnected the battery, the radio powered right up.
Not only did this fix the “dead” radio, it also solved a phantom battery drain issue I’d been chasing. Crutchfield’s support saved me hours of troubleshooting and prevented me from replacing parts that weren’t bad. Outstanding advice and excellent customer service.

Website is easy to find and purchase your product. Product was packed and shipped. Same day and received as promise. Very good seller.

Fast shipping, good price.

Received my order in two days😊
Customer service was exceptional.

Worked great

UPS has lost a $1750 value package from Crutchfield. They state it was handed to customer, but nobody was home at the delivery time to sign for the package, which was not shipped with a signature required option. UPS did not take a picture of the delivery location.

Amazingly Crutchfield customer service said that if UPS cannot find the package, that's my problem, and I'll be on the hook for $1750. Nothing about shipping a replacement. I was shocked at this response, and am posting this to warn other customers of what might happen to them.

Other than a slight delivery delay, ordering and receiving were smooth sailing. Having initial start up issues, I spoke with Tia who was brilliant in assisting me with my concerns.

Nice selection of products. Easy ordering process. Shipping was great. Parts arrived intact. Instructions made installation a breeze Happy Customer!

Have ordered from Crutchfield for years, and always get reliable and prompt shipments and service.

Fast shipping, no need to cut factory wires with this harness.

as seems to be the norm , the tech who responded to my problem was well trained and helped create a solution. As a brick and mortar retailer myself I am very selective of who I do business with on the internet and Crutchfield consistentky checks all the boxes... great job!

had two orders on the same day both arrived on 08/20/2026 as they should the Rotel RA-1572 MKII came 6 hours after the Beyerdynamic DT 770 Pro Closed-back wired over-ear studio headphones (80-ohm version) i though this was kind of odd ... they arrived safe and sound i am very happy.. will be shopping with Crutchfield from now on

Ordered a new head unit and everything to install it in my Ford Taurus X. All items showed up in good shape, shipping was fast. Entire kit and all harnesses included worked great, didn't have to splice a single thing, all plug and play. Only issue inran into was getting the Maestro SR unit flashed for use of my factory steering wheel controls (older laptop couldn't support the newest version of software) but that was a Me problem. Jensen head unit is awesome, and works as promised. Have noticed an issue on rough pavement, seems like bluetooth or wifi connection gets disturbed and causes connection to go in and out, will keep an eye on it and update if things get worse. One of the best kits I have purchased for an install, will definitely be buying from crutchfield again, next install will go smoother since I have the datalink desktop suite installed.

Incredibly helpful and knowledgeable staff… lots of products to chose from with good prices. Installation assistance and the ability to have an easy plug and play wiring harness is awesome. I will be back for my next purchase…probably upgrade the factory speakers

Ease of ordering the product. Lots of info to assist with my selection. Loved free shipping. Product arrived very quickly and safely. Unit was set up successfully. Performance of this DVD player is superb. Thank you!

My yamaha receiver Looked through a lot of stores crutchfield price was a bit less then others they had what I was looking for and it's was so easy I'm not an online shopper but thiers was easy even for me good delivery time and quality was awesome thank you