Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind.... See more
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond.... See more
Company replied
Company details
About Cruise America
Information provided by various external sources
Choose Cruise
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Our Promise
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good booking experience
Morgan was amazing dealing with my rental request. She made it very easy to pick the right RV and and location and package for our trip.
28 June 2026
Reply from Cruise America
Hi Chris,
Thank you for your wonderful review! We’re delighted to hear that this is your second reservation with Cruise America and that you found the costs to be clearly presented with no surprises. It’s great to know that our team provided a pleasant experience and that you found RV travel to be an affordable option.
We truly appreciate your continued trust in Cruise America and look forward to helping you create another great adventure!
We worked with Morgan and we went back…
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly saintly and her guidance was very solid. Because of this experience we will recommend Cruise America to anyone!
27 June 2026
Reply from Cruise America
Hi Chris,
Thank you for your wonderful review! We’re delighted to hear that Morgan provided such outstanding service throughout your planning process. We understand that coordinating travel for international visitors can involve many changes, and we’re so glad her patience, guidance, and professionalism helped make everything come together.
We’ll be sure to share your kind words with Morgan. Thank you for choosing Cruise America, and we truly appreciate your recommendation. We hope you and your visitors have an amazing adventure!
Very easy to schedule
Very easy to schedule . Great advice from call center to make scheduling easy
26 June 2026
Reply from Cruise America
Hi Marti,
Thank you for your wonderful review! We’re delighted to hear that scheduling your reservation was easy and that our call center team provided great advice to make the process simple. Providing helpful guidance and a smooth booking experience is what we strive for.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Gerald,
Thank you for your wonderful review! We’re delighted to hear that you found the reservation process thorough, informative, and efficient. Providing clear information and a smooth booking experience is what we strive for, and we truly appreciate your kind words. Thank you for choosing Cruise America, and we look forward to being part of your next adventure!
I don't typically leave negative…
I don't typically leave negative reviews, but I feel it's important to share our experience.
After researching hotels, Airbnbs, and RV rentals, we chose Cruise America because we wanted the convenience of traveling the Oregon coast while being able to prepare meals and enjoy the flexibility an RV provides.
Unfortunately, our experience started off poorly. The first RV presented to us had not been cleaned and still contained food and personal belongings from the previous renters. We requested a different RV, which was cleaner but had multiple maintenance issues from the beginning.
During our trip, the cupboard that had been repaired before we left failed again, the cabinet under the sink became so loose that we had to secure it with electrical tape, the stove hood became loose, the sink side splash was falling apart, and sawdust continually fell from the cabinetry. My fiancé even purchased tools during our vacation to repair the cabinet so we could continue our trip.
Because we did not feel comfortable using the kitchen as intended, we ended up purchasing meals throughout our trip instead of cooking as planned, adding significant unexpected expense to our vacation.
I contacted Cruise America while we were traveling to report the issues. A mobile repair was offered, but waiting for repairs would have significantly disrupted our planned itinerary along the Oregon coast. I requested that the matter be escalated to corporate management. A corporate representative did contact me during our trip but explained that the matter was essentially out of her hands and that I would need to work directly with the local rental location.
When we returned the RV, I was disappointed by the response from the local representative. Rather than acknowledging our concerns, he minimized them by stating that the RV "wasn't anything extravagant." We weren't expecting luxury—we simply expected a clean, functional, and properly maintained RV. The local owner ultimately offered compensation for only one night of our rental, despite the issues affecting our trip from the day we picked up the RV until the day we returned it.
The most disappointing part of this experience wasn't just the condition of the RV—it was the lack of accountability. We spent our vacation adapting to problems, making repairs ourselves, and paying for meals we had planned to cook, yet our concerns were minimized throughout the process.
I hope Cruise America takes customer feedback seriously and improves its inspection, cleaning, maintenance, and customer service processes. Future customers deserve to begin their vacation in a clean, safe, and functional RV and feel supported if problems arise.
17 June 2026
Unprompted review
Reply from Cruise America
Hi Ryanne,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must have been to receive an RV that required an exchange shortly after pickup and then continue experiencing maintenance issues throughout your trip. We also regret the inconvenience of having to make temporary repairs and alter your travel plans, including purchasing meals instead of being able to use the kitchen as intended.
We appreciate that you contacted our Traveler's Assistance team during your rental and understand your decision not to interrupt your vacation for repairs. We also regret that you felt your concerns were minimized during the return process.
Your comments regarding vehicle preparation, maintenance, cleanliness, and customer service have been shared with the appropriate management team for review. If there are any outstanding concerns regarding your rental that have not yet been addressed, please contact our Customer Relations team at CR@CruiseAmerica.com so we can review your experience in greater detail.
Thank you for bringing this matter to our attention.
Very informative lets us now about the…
Very informative lets us now about the 1000 free miles. Good price and sent a lot of info.
25 June 2026
Reply from Cruise America
Hi Roger,
Thank you for your wonderful review! We’re delighted to hear that our team provided you with informative service and made sure you were aware of the 1,000 free miles promotion. It’s great to know you found the pricing attractive and appreciated the detailed information provided to help you plan your trip.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Easy reservation process
Shayla answered all my questions clearly and made the reservation process so simple. I was able to fine tune our adventure and make the reservation the very next day with the clear direction that Shayla provided.
13 June 2026
Reply from Cruise America
Hi Catherine,
Thank you for your wonderful review! We’re delighted to hear that Shayla answered all of your questions clearly and made the reservation process so simple. It’s great to know that her guidance helped you fine-tune your travel plans and gave you the confidence to complete your reservation the very next day.
We’ll be sure to share your kind words with Shayla. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Dan,
Thank you for your wonderful review! We’re delighted to hear that you received friendly, efficient, and knowledgeable service. Providing a positive and informative experience for our customers is what we strive for, and we truly appreciate your kind words. Thank you for choosing Cruise America, and we look forward to assisting you with your next adventure!
Booking for our group of 7 was easy
Booking for our group of 7 was easy. I called the corporate office and the agent, Lisa, was very friendly, professional, and efficient . She reserved all of the units and explained how mileage, security deposit, and personal/kitchen kits would be included. We have used Cruise America before and have had only positive experiences with everyone from booking, to pickup, travel and return.
23 June 2026
Reply from Cruise America
Hi Kathleen,
Thank you for your wonderful review! We’re delighted to hear that booking for your group was easy and that Lisa provided friendly, professional, and efficient service. It’s great to know she was able to clearly explain the rental details and help coordinate all of your units.
We truly appreciate your continued trust in Cruise America and are thrilled to hear that your experiences—from booking and pickup to travel and return—have consistently been positive. Thank you for your loyalty, and we look forward to helping your group create more great memories on future adventures!
I recently booked a camper from cruise…
I recently booked a camper from cruise America on the phone and the representative was extremely helpful. He made the process easy and seamless.
23 June 2026
Reply from Cruise America
Hello,
Thank you for your wonderful review, Melody! We’re delighted to hear that our representative was extremely helpful and made the booking process easy and seamless for you. Providing friendly and efficient service is what we strive for, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Not happy with this place
Not happy with this place. Was told to read the fine print.
Went to rent a rv. 45 days, paid reserve and wasnt told that at pickup they wanted 6800$ up front. Had to cancel everything and they kept my deposit, even though they didn't inform that I had to pay the total balance at pickup. Shame. 300$ deposit. I called to check 4 days before pickup.
22 June 2026
Unprompted review
Reply from Cruise America
Hi Isaac,
Thank you for your feedback. We’re sorry to hear about your experience and the disappointment caused by having to cancel your trip.
This reservation was made online through our website, where the reservation summary displays the amount due at pickup. Similar to hotels and rental car companies, the balance of the rental, along with the required security deposit, is due at the time of pickup and is typically processed as a pending transaction on the credit card used for the rental.
We understand that this may not have been your expectation, and we regret the frustration this caused. We would appreciate the opportunity to review your concerns further. Please contact our Customer Relations team at CR@CruiseAmerica.com with your reservation information so we can investigate the matter in greater detail.
Thank you for bringing this matter to our attention.
Easy to book and if needed easy to…
Easy to book and if needed easy to cancel. They are all very accommodating.
21 June 2026
Reply from Cruise America
Hi Evelyn,
Thank you for your wonderful review! We’re delighted to hear that you found the reservation process easy and that any changes or cancellations were handled smoothly. Providing flexible, accommodating service is important to us, and we truly appreciate your kind words about our team.
Thank you for choosing Cruise America, and we look forward to assisting you with your next adventure!
great support
21 June 2026
Reply from Cruise America
Hi James,
Thank you for your wonderful review! We’re delighted to hear that you received great support from our team. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
Second time I have made a reservation…
Second time I have made a reservation with Cruise America. All the costs are clearly presented, no surprises, very pleasant people, surprisingly affordable.
19 June 2026
Reply from Cruise America
Hi Jon,
Thank you for your wonderful review! We’re delighted to hear that this is your second reservation with Cruise America and that you found the costs to be clearly presented with no surprises. It’s great to know that our team provided a pleasant experience and that you found RV travel to be an affordable option.
We truly appreciate your continued trust in Cruise America and look forward to helping you create another great adventure!
Morgan was very helpful through the…
Morgan was very helpful through the process and was excellent in explaining the details of the rental.
19 June 2026
Reply from Cruise America
Hi Patrick,
Thank you for your wonderful review! We’re delighted to hear that Morgan was so helpful throughout the reservation process and did an excellent job explaining the details of your rental. Providing clear information and outstanding customer service is what we strive for, and we truly appreciate your kind words.
We’ll be sure to share your feedback with Morgan. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Angel was very friendly during my call
Angel was very friendly during my call. You could hear happiness in his voice. Great customer service rep.
10 June 2026
Reply from Cruise America
Hi Denny,
Thank you for your wonderful review! We’re delighted to hear that Angel provided such friendly service during your call. It’s great to know that his positive attitude and enthusiasm came through and helped make your experience a pleasant one.
We’ll be sure to share your kind words with Angel. Thank you for recognizing his excellent customer service, and thank you for choosing Cruise America!
Illiterate company people work for Cruise America
A legitimate Drivers License extension was not accepted because it was paper!!! How absolutely ridiculous! Completely left us hanging on how to get to Canada... fortunately U-Haul was not so inconsiderate and we were able to use a truck from them. We were able to take all our belongings that we were moving with us in that truck instead of shipping it but our wonderful camping trip was ruined because of the illiterate people at Cruise America who do not know what a legal drivers license is. Never again!
9 June 2026
Reply from Cruise America
Hi Edna,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been when your travel plans were disrupted.
Cruise America is required to verify that all drivers present a valid and acceptable driver's license at the time of rental. These requirements are in place to comply with company policies and insurance obligations. We regret that the documentation presented was not accepted and that this resulted in the cancellation of your planned trip.
Based on the information provided, we would appreciate the opportunity to review the circumstances surrounding your rental. Please contact our Customer Relations team at CR@CruiseAmerica.com with your reservation information and additional details so we can investigate the matter further.
Thank you for bringing this matter to our attention.
Reply from Cruise America
Hi Craig,
Thank you for your wonderful review! We’re delighted to hear that you found our team professional, friendly, and efficient. Providing excellent customer service is our goal, and we truly appreciate your kind words. Thank you for choosing Cruise America, and we look forward to assisting you with your next adventure!
Our booking agent Tiffany B made it an…
Our booking agent Tiffany B made it an easy booking experience. She was patient with my questions and walked us through each step.
Hopefully the rest of reservation goes as smooth
17 June 2026
Reply from Cruise America
Hi Linda,
Thank you for your wonderful review! We’re delighted to hear that Tiffany B made the booking process easy and enjoyable. Taking the time to answer questions and guide customers through each step is exactly the level of service we strive to provide.
We’ll be sure to share your kind words with Tiffany. Thank you for choosing Cruise America, and we hope the rest of your reservation and upcoming adventure are just as smooth and enjoyable!
Good service and patient with my…
Good service and patient with my questions and hesitations.
9 June 2026
Reply from Cruise America
Hi Janelle,
Thank you for your review! We’re glad to hear you received good service and that our team was patient while answering your questions and addressing your concerns. We understand that planning an RV trip can involve a lot of decisions, and we’re happy we could help make the process easier. Thank you for choosing Cruise America, and we hope you have a wonderful adventure!
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