Crucial.com Reviews 

8,308
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers had a great experience with this company. People frequently mention that the friendly customer support agents are extremely helpful, highly knowledgeable, and quick to resolve technical problems during consultations. Many loyal consumers also appreciate the exceptionally high quality of the hardware parts and the overall reliable performance of their purchases over the years. However, some customers also noted frustrating issues with defective hardware products suddenly failing shortly after initial installation and normal daily use. Some reviewers were not happy with delayed responses and extremely long waiting times when trying to secure necessary warranty replacements for broken items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, often highlighting initial satisfaction with... See more

Customer service

People report ambiguous experiences with customer service. While some reviewers praised quick, knowledgeable... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Speaking with customer support was ok - hard to understand representative. VERY DISSAPPOINTED THAT I HAVE TO WAIT 10 BUSINESS DAYS AFTER YOU RECEIVE THE DAMAGED SSD BACK BEFORE A REPLACEMENT IS SENT.... See more

Rated 3 out of 5 stars

Crucial has officially lost my 4TB SSD, which was delivered and signed for at their facility on March 24th (Proof of delivery available). Since then, it has been a disaster. First, th... See more

Rated 5 out of 5 stars

There is always a difference in the price vs the cost. Crucial and Micron sometimes are more in price but the standards of care, the complete accuracy of those recommendations from the late... See more

Rated 5 out of 5 stars

I consulted with the agent because the RAM I purchased was suspected to be defective, and the issue was resolved very clearly. So, I was able to proceed with the RMA and got a chance to use the RAM ag... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Store

About Crucial.com

Written by the company

High performance RAM and SSDs from Crucial.com. Find memory upgrades and solid state drives guaranteed to be 100% compatible with your system when you use our Crucial System Scanner or Crucial Advisor™ tool. As a brand of Micron, Crucial products are manufactured completely in-house for higher quality. Free shipping and on-demand support.

Latest products:

Crucial Pro Overclocking DRAM
Crucial Pro Overclocking DRAM
Push performance to the next level with the blazing speed and massive bandwidth of Crucial DDR5 Pro Memory: Overclocking Edition. Mobilize the power of low latency to beat the clock and fuel your next win instead of worrying about performance bottlenecks. Our powerful overclocking DDR5 Pro memory supports next-gen multi-core CPUs and features Intel® XMP 3.0 and AMD EXPO™ support1 on every module.

Crucial® T705 PCIe® Gen5 NVMe™ SSD
Crucial® T705 PCIe® Gen5 NVMe™ SSD
Hold on tight — the Crucial® T705 Gen5 NVMe® SSD is taking Gen5 performance to the next level. Fuel your gaming, create at the speed of ideas, and power through AI applications with ease with this fully optimized Gen5 masterpiece that works with your motherboard heatsink.

Always great deals! Check out our Crucial promotions

Contact info

3.8

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(8,308)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your ordering process was terrible

Your ordering process was terrible. Tried to get expedited service. Was expecting two day service and
it took almost two weeks. Could not get any help from customer service. Could not get thru to a supervisor or manager. did not get any return response. Produst is great. Service and shipping set up, along with no response was terrible.

30 September 2024
Crucial.com logo

Reply from Crucial.com

Hello Francis,

Thank you for purchasing from the Crucial website and for your feedback.

I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.

Thanks again for your business and feedback and hope you have a great rest of your day!

Meanwhile, if you have any further query, please feel free to reach out to us.

You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.


Regards,
Crucial

Rated 5 out of 5 stars

I am happy to see that Crucial is still…

I am happy to see that Crucial is still extant and able to provide the items I need time to time. Their level of security and process was good and is a pretty good example of what others could du to increase the confidence of the public customer.

28 September 2024
Rated 4 out of 5 stars

happy with the upgrade

My computer at work had been running very slow and would hang up occasionally. It only had 8mb memory. I purchased and installed 32mb. Runs so much better and faster now. Thanks

29 September 2024
Rated 2 out of 5 stars

Well being from Canada the exchange…

Well being from Canada the exchange rate is crazy, so the deal I thought I was getting added another 30$ on top of the sale crucial was having. Then got delivered & there was another 30$ at the door upon delivery! How is it Crucial doesn't have a Canadian site where prices are listed in my currency. The ram was fine.

29 September 2024
Crucial.com logo

Reply from Crucial.com

Hello Jason


We are very sorry to know that you still do not have update regarding your order. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial

Rated 2 out of 5 stars

After Crucial canceled my order

After Crucial canceled my order due to lack of product and offered me a refund with 10 days they sent me the product 10 days later without me ordering. They said I could return without cost and would send me a label. I have yet to receive a label or answer my emails.

25 September 2024
Crucial.com logo

Reply from Crucial.com

Hello Tom

We are very sorry to know that you still do not have update regarding shipping label. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial

Rated 4 out of 5 stars

Nice Website

Got it quicker than I thought! The SODIMM works perfectly, and the thing on the Crucial website where you can check if the product your buying fits the computer you use really took the stress away. I wish that the SODIMM came with a small instructions pamphlet of how to actually insert it into your computer though.

28 September 2024
Rated 1 out of 5 stars

Support Is Non-Existent

Support is non-existent. Support, not blather. I'm on day four of trying to get the drive to boot as cloned. Computer BIOS flashed. Initialized as GPT. Boot to UEFI. Windows DISM ran, SFC…ad nauseam… Now if Crucial offered the level of support that MiniTool offers, well I'd likely be up and running three days ago.

28 September 2024
Crucial.com logo

Reply from Crucial.com

Hello Barry

Thank you for purchasing from the Crucial website and for your feedback.

I am sorry to hear about your latest experience with us. Since this was an organic review we do not have any more information or way to look into this matter further. I have requested more information from you and if you could kindly reply to that we would be more than happy to investigate this further and reach out to you as needed.

Thanks again for your business and feedback and hope you have a great rest of your day!


Meanwhile, if you have any further query, please feel free to reach out to us.

You can also visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Crucial
Regards,

Rated 1 out of 5 stars

Never recieved my order

Never recieved my order. Ordered from Canada and it's been stuck in customs for over a month.

12 September 2024
Crucial.com logo

Reply from Crucial.com

Hello Angelina,

We are very sorry to know that you still do not have update regarding your order. We completely understand the frustration that comes with a setback like this. We are reviewing the order details on priority and shall contact directly on your registered email address.

Meanwhile, if you have any further query, please feel free to visit our contact page: https://www.crucial.com/support/contact to know about other ways to reach out to us.

Regards,
Crucial

Rated 4 out of 5 stars

Items needed to be returned

5 stars for receiving my items very quickly, however due to my error, the item was not appropriate for my computer.
3 stars for setting up the return with customer service to return. It took a long time on the phone, but the customer service agent assured me that the return information will be in my mailbox in a couple hours, it has been 24 hours as of now.
5 stars for the customer service agent who helped me order the correct computer part, which I ordered immediately.

27 September 2024

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