Crown Paints Reviews 

645
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall, frequently criticizing the paint for being excessively runny, watery, and very thin. Buyers pointed out that the finishes were often patchy, requiring multiple coats without delivering acceptable coverage or standard results. People also experienced significant frustrations when colors dried completely differently from what was expected, leaving rooms looking entirely wrong compared to samples. Some reviewers were happy with certain products, highlighting smooth application and wonderful results when using specific specialty ranges. Additionally, customers appreciated the dedicated support team members who provided professional assistance and resolved inquiries efficiently.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. Some reviewers... See more

Quality

Users describe ambiguous interactions with quality, expressing mixed feedback regarding product performance.... See more

Staff

Reviewers express mixed opinions about the staff. While many consumers praise the team for being wonderful,... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers praise the support team for... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some customers describe the service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown... See more

Company replied

Rated 4 out of 5 stars

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of... See more

Company replied

Rated 1 out of 5 stars

I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish d... See more

Company replied

Rated 1 out of 5 stars

WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE? THEY HAVE DESTROYED IT. I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT. WHY HAVE THE... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Decoration and Interior Design Store
  3. Paint Store

About Crown Paints

Written by the company

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

645 reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(645)

61 reviews in the last 12 months

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Rated 4 out of 5 stars

Not Brilliant white out of the tin!

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of green! However, it does dry/cure to a Brilliant White and levels out quite nicely. Only time will tell if it yellows over time!

7 February 2026
Unprompted review
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Reply from Crown Paints

Thank you for taking the time to leave your comments.

Rated 5 out of 5 stars

Crown 'Crafted' paint is a fantastic…

Crown 'Crafted' paint is a fantastic product. I purchased 'family tree' colour. A beautiful deep and dark green. Going on bare, newly plastered walls I thought it would require 3 coats. It only required 2 and the result is amazing. Absolutely thrilled.

30 January 2026
Unprompted review
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Reply from Crown Paints

Hello thank you for taking the time to leave a review. We love reading about our customers positive experiences

Rated 1 out of 5 stars

Bought crown paint for my spare bedroom…

Bought crown paint for my spare bedroom which was the colour dash of nutmeg which is described to have hues of coffee and cream. The colour painted lilac! I emailed Crown directly in hopes of a solution to fix this but its been three weeks with no response. Wasted days and money unfortunately as it needed to he painted again.

8 January 2026
Unprompted review
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Reply from Crown Paints

Hello thank you for taking the time to leave a review. Please can I ask you to contact us on customer.care@crownpaints.co.uk as we do not appear to have received your email sorry, we have responded to all current emails. We would like to look into this for you please and help get this resolved. We look forward to hearing from you

Rated 3 out of 5 stars

I have always found Crown paints excellent, But!

I have always found Crown paints excellent to work with, a quality paint, well worth using. However the Crown Quick Dry Eggshell Brilliant White I used recently was absolutely awful in every possible way, it was like painting with milk or PVA glue. Coverage was terrible even though I stirred the paint well, and followed the instructions. I don't know if I had it from a bad batch, but it isn't a patch on the Dulux range of fast drying eggshell paint I had used prior to trying out the Crown range.Incidentally I also used the Crown Trade Matt Vinyl Emulsion on the walls that was excellent, but I will not be using it's eggshell range again that's for sure!

21 January 2026
Unprompted review
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Reply from Crown Paints

Hello, thank you for contacting us and so sorry to read that you have not enjoyed using our fast dry eggshell. Please contact us on the following email as we will look into this for you. We want our customers to have a positive experience. customer.care@crownpaints.co.uk

Rated 5 out of 5 stars

Super Job

I managed to get hold of some Elle paint when Homebase were closing cheap ! It is fantastic paint highly recommended and the Crown centres to great staff and know how to help

11 January 2026
Unprompted review
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Reply from Crown Paints

Hello thank you for taking the time to leave a review. We love reading about our customers positive experiences

Rated 5 out of 5 stars

Best paints I’ve ever used

Best paints I’ve ever used, and have now heard the same from two professional painter/decorators too. Always do amazing colour matching at the Sheffield store (Nunnery Drive) and great service too. Wouldn’t use any other!

27 November 2025
Unprompted review
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Reply from Crown Paints

Thank you very much for leaving your positive review

Rated 1 out of 5 stars

Dreadful

I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish didn't improve. We bought another make of paint which covered the ceiling beautifully after just one coat. I will never buy this product again, no any other Crown Paint products.

6 November 2025
Unprompted review
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Reply from Crown Paints

So sorry to read of your negative experience - please contact our customer care team on the following email as they will look into this for you. customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

Absolutely terrible paint

Absolutely terrible paint. It's so runny that it creates drips long after you've finished painting, making a smooth finish impossible. It completely ruined my stairway posts. Save yourself the hassle and avoid Crown.

17 September 2025
Unprompted review
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Reply from Crown Paints

So sorry to read this review - please can we ask you to contact our customer care team as we would like to log this complaint and investigate it - the email is customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

Terrible paint, never again.

Purchased a tin of grey Crown Trade satin oil based paint. Constantly stirring to try and get any colour out of it. It took 2 days to dry, It was of no use for anything, I took it back and the staff were super nice and gave me a tin of Crown Trade quick dry water by based paint. This was totally useless as it begins to dry as soon as you start painting and cannot be over brushed so you end up with a terrible finish. I was only painting a small board to test it on before I started painting my internal doors. Glad I did as it would have been a disaster. Now I have two tins of paint in my bin.Never will I buy Crown paint ever again.

12 September 2025
Unprompted review
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Reply from Crown Paints

So sorry to read this review - please can we ask you to contact our customer care team as we would like to log this complaint and investigate it - the email is customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

Crown paint colour “overjoyed”

Crown paint colour “overjoyed” After giving the paint a thorough stir I applied the paint with a roller to the wall. Noticing it had not covered evenly I went over these areas to find the paint came off the wall and back onto the roller leaving me with white patches. I should have steered clear of this paint as a friend of mine also use this colour and her finished wall after two coats was very patchy in daylight.

22 October 2025
Unprompted review
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Reply from Crown Paints

Hello thank you for leaving your review - please could I ask you to contact our customer care department as we can offer you some advise on preparation and application to avoid this issue going forward. Our email is customer.care@crownpaints.co.uk

Rated 2 out of 5 stars

I was disappointed with this

I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown on to the skirting boards I've always rated Crown,but I have to say this is the worst emulsion I have ever used

7 October 2025
Unprompted review
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Reply from Crown Paints

So sorry to read of your disappointment with one of our paints. Please contact our customer care team as they will look into this for you and hopefully rebuild your faith back in our brand customer.care@crownpaints.co.uk

Rated 5 out of 5 stars

Crown paint textured just the best

Crown paint textured has to be the best paint to cover imperfections and the colour taupe is subtle and warming to my living room

23 September 2025
Unprompted review
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Reply from Crown Paints

Thank you for taking the time to leave a review - great to see you are enjoying our product

Rated 5 out of 5 stars

Crown paints on Radcliffe Rd Nottingham…

Crown paints on Radcliffe Rd Nottingham very professional polite and helpful Sharon E and Zoe were very good helping me picking the right colours thanking you all

17 September 2025
Unprompted review
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Reply from Crown Paints

Thank you for taking the time to leave a review - we will ensure your comments ae passed on. Thanks again

Rated 1 out of 5 stars

Absolute rubbish I certainly won’t buy Crown again

On recommendation from our decorator we bought crown paint for him to paint the hall and lounge in my parents house as a gift. He’s done 2 coats and it’s absolutely shocking you can see all the cutting in etc, he said he thought it would dry out so we’ve left it for just over a week and when visiting them today we can see every line and we’re so disappointed. The decorator is coming back tomorrow to do another coat but to be honest I think we need different paint because it’s so bad

21 September 2025
Unprompted review
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Reply from Crown Paints

Hello thank you for taking the time to leave a review. Sorry that you have had a negative experience, please contact our customer care team on the following email as they can offer you some guidance on application to avoid this type of issue in the future. customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

First and last time using Crown

I have always used Dulux paint for dcotrating but spied the new Crafted by Crown in Wickes and loved the colours. I only bought 2 2.5 ltr tins ( which is all they do) but unfortunately it wasn't enough...so off I go to Wickes to be told they don't know when they will be getting anymore in, but they will be....apparently they don't sell a great deal. I tried to find a retailer online, but no luck! So, I rang the number online only to be told by the agent that he doen't have a list of retailers they sell to (??) but I can order it....no good when you need it that day....Looks like I'm going back to Dulux. At least everyone stocks it!!

18 September 2025
Unprompted review
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Reply from Crown Paints

So sorry to read your negative experience. If you still require help with this please contact our customer care team as we can try and arrange this for you. customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

Crown Botany Bay & Peek a Boo Blue

Purchased Crown - Matt Botany Bay and Peek a Boo Blue - it dries showing stroke marks from brush and roller marks along with white tide marks where I had touched up or repainted areas, after 4 coats I gave up and will never use crown paint ever again total waste of money

2 September 2025
Unprompted review
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Reply from Crown Paints

Sorry to read this, please contact our customer care team on the following email :customer.care@crownpaints.co.uk - the team will look into this for you and hopefully rebuild your faith in our brand

Rated 1 out of 5 stars

Crown mellow sage Matt What a Drag !

Crown mellow sage Matt walls and ceilings, I’ve been in the trade for 50 years and used probably every paint on the market and yes there are worse, but as a past reputable company I am so disappointed with this product, this paint just drags off and all attempts to rectify this by all means fail.
It’s taken nearly 5 coats to get any kind of decent finish, in my opinion I wouldn’t bother, I will certainly be reluctant to buy any more crown products!

11 September 2025
Unprompted review
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Reply from Crown Paints

So sorry to read this, please contact our customer care team on the following email :customer.care@crownpaints.co.uk - the team will look into this for you

Rated 5 out of 5 stars

Same covered as deluxe half price…

Same covered as deluxe half price cheeper better shades ! Recommend definitely we have always use deluxe but never been happy with it so decided that we aren’t over paying this time and we will try crown and tell you what it perfect 2 covers and done

28 August 2025
Unprompted review
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Reply from Crown Paints

Thank you for leaving this positive review, great to see you are enjoying our products

Rated 5 out of 5 stars

Crown duck egg

Not as good as their trade paint but for the price am not complaining it has a good coverage, can go a bit streaky in places but as a low price paint it get the job done to a passable standard.

26 August 2025
Unprompted review
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Reply from Crown Paints

Thank you for taking the time to leave a review, if there is anything at all that you are not happy with please contact our customer care team as they will always help you. Their email is customer.care@crownpaints.co.uk

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