Cricket-Hockey.com Reviews 

1,024
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice during store visits and ensuring a smooth, pleasant shopping journey. Many people also appreciate the extensive product selection available across categories, alongside the remarkably fast and reliable delivery service. Reviewers often mention that ordering online is simple and convenient with great value offered on purchases. Though some customers noted issues, a small portion of reviewers experienced delayed order deliveries or received items that were damaged. A few shoppers also mentioned occasional difficulties with incorrect product sizing or unexpected technical errors encountered when placing online orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the vast range of sports equipment and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive knowledge and friendly demeanor.... See more

Service

Consumers find service to be exceptionally positive, describing staff as friendly, knowledgeable, and... See more

Order

Clients share positive opinions on order, highlighting that the online ordering process is easy and stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We made a special trip to C&H shop for new hockey back pack bag for my daughter moving off to Uni. It was totally worth the effort of a nearly two hour round trip. Both staff members were helpful bu... See more

Rated 5 out of 5 stars

Easy to use website, item was dispatched and received much earlier than expected. Ordered Friday evening and received Sunday morning. Quality product. Added bonus I've now got some loyalty cash off my... See more

Rated 5 out of 5 stars

I visited the store in person to purchase hockey kit for myself. I was served by Leanne who was friendy, welcoming and not pushy with sales, instead discussed my needs and went above and beyond sourci... See more

Rated 5 out of 5 stars

My kids needed to upgrade their hockey equipment for the upcoming season and we went to visit this store at Salisbury. The staff was amazing at fitting and getting new items needed. It was a bonus tha... See more


Company details

  1. Cricket Shop
  2. Hockey Store

Written by the company

All the latest cricket and hockey equipment at unbeatable prices. Same day dispatch. Super fast delivery. Buy now from the Cricket & Hockey Equipment specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,024)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Excellent level of detail on the website especially for the bats. Made choosing based on physical and personal style very easy. Quick and safe delivery of goods as well.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service, Jamie was very helpful and responded really quickly!

I’ve been having issues with DPD and I contacted Cricket Hockey, within 1 hour Jamie has already responded. Even though I haven’t recieved my package yet I am confident in Jamie that I will receive my package shortly.

Thank you, and keep it up!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I’ve received exceptional service from Cricket Hockey. The orders are speedy and well packaged. I recently had an issue with a faulty item and they responded quickly, efficiently and were proactive in resolving the issue. I would highly recommend buying for cricket hockey with reassurance of great customer service. Thank you :)

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Teenage granddaughter wanted a good…

Teenage granddaughter wanted a good hockey stick & we were able to find with ease on your website- though such a choice! Fast delivery & quality stick. Will be back when the boys need cricket accessories.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Beware customer service is poor ATM

I’ve used this company for years to buy cricket kit for my two sons and have always found them to be reliable with good customer service. However I tried to order an Aero arm protector recently - tried to pay through Apple Pay - but it said there was an error so I ordered again through PayPal which did go through. Few days later I was surprised to receive two arm protector and discovered that both transactions had indeed gone through. Looking back I’ve never - even in the past - received an order confirmation from cricket-hockey themselves only ever through PayPal. And their order history page on the website is clunky by today’s standards. I’ve tried to contact them on WhatsApp and by email - sent two messages on each platform waiting patiently for over a week before sending follow up messages but have had no response! Nothing in my junk messages either. Just requesting a ‘free’ return label to return the extra arm protector which was ordered through an error on their payment platform, but I’ve had no response since ordering on 31 Oct. Be warned that their customer service seems to be unreliable ATM and their order confirmations are non-existent! Disappointing for a company who offer great prices for the kit they sell

17 November 2025
Unprompted review
Cricket-Hockey.com logo

Reply from Cricket-Hockey.com

Hi Roger. Sorry to hear this. I have checked all the emails we have sent to you and can see that an order confirmation email has been sent by us on each occasion and we replied to the email you sent on November 5th at 5:46am 36 minutes later. You then emailed again at 7:54pm on November 10th and we replied 3 minutes later with a link to create a free return. So there seems to be a problem with you receiving our emails. You say you have already checked your junk folder so I really cannot understand what is happening to them. Maybe yahoo is blocking them before they are even getting to you for some reason?

Rated 5 out of 5 stars

Cricket-hockey is an excellent company

Cricket-hockey is an excellent company. So helpful and friendly when you visit their shop, and quick, good value, and trustworthy when using their website. I don’t go anywhere else for my hockey equipment and always buy more than I planned to. Not because they’re pushy at all but because it’s so great to have somewhere you can actually go and try things out, I appreciate it very much.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Buying hockey products - excellent customer service

Els customer service was exceptional he went above and beyond in assisting me in buying Adidas shin guards, TK socks, TK stick tape and Adidas Fabela Astros. I have not played hockey for a number of years so needed a lot of assistance in buying these products since I did not know what size I would be. His hockey knowledge was excellent and he really helped me out in easily locating each product. Thanks again for all your help, much appreciated.

I have visited Cricket-Hockey a number of times previously and found Els was also very friendly and approachable. I have always found Cricket-Hockey to be excellent in the products they stock.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

brilliant service

brilliant service! I bought a cricket bag online yesterday and it arrived the next day. I would use them again if I need anything.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Leanne

Leanne was very helpful, knowledgeable and chatty. Great to get the hockey things we needed and to be served with a smile! Excellent selection in all our sizes and everything we needed. Thank you!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Leanne was brilliant

Leanne was brilliant. Visited today and she gave brilliant advice to my daughters. Knowledgeable, happy and clearly enjoys her work. Helpful too when you are dealing with a hockey great! Thanks as usual guys!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

A refreshing retail experience.

My recent visit was refreshing. I received informed and engaging customer service with a nothing is too much trouble attitude. This will be my destination of choice for all my future hockey equipment. Thanks to Leanne for you advice and guidance.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

2-3 days delivery

The website promises delivery within 2–3 days, for which a significant fee is charged.
However, three weeks have now passed and we still haven’t received the order.
Despite this, customer service kept us waiting with repeated promises that the birthday gift would be delivered any moment.
In the end, we cancelled the order.
We are very disappointed.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. First time order I accidentally ordered it to collect in store instead of shipping. Managed to get it delivered no hassle after getting in contact with them and was even able to use some of my in store credits to put toward it. Will defo be back.

27 September 2025
Unprompted review

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