Crew Clothing Reviews 

Received disgusting customer service and charged incorrectly at the Spalding store. Complained to customer services and via their online contact form but they have not bothered responding which has infuriated me further. Shame as I’ve shopped with them for years

Always good quality clothing that lasts for years and washes well with no need for ironing. Large choice of colours in their T Shirts which always look smart. I paid for express delivery and my items came super quick and I was kept right up to date.

I bought several t-shirts from Crew during a sale and after just one wash at 30°C, every single one shrank by around an inch, making them far too small to wear. Had I paid full price, I’d have been extremely disappointed.

I left what I felt was a fair 2-star review, simply warning others that they may want to size up. Since Crew approve reviews before they’re published, it’s no surprise my review never appeared. It certainly makes you question how genuine all their glowing product ratings really are if negative feedback is filtered out.

Very disappointing experience — I’d avoid.

Placed a large order, pretty much everything returned as all massive!
Received a notification that return received and could take up to 7 working days for a refund to process. After 8 working days chased (via the website as the reply to email supplied was invalid!) and return finally manually processed with confirmation that I would have to wait up to another 5 working days for a refund! Appalling service! Will not bother ordering again, has really gone downhill of late!

Offers for first time online purchases not clear and frankly misleading. I appreciate you need to look at the fine print and I guess CCC hope you don’t. First impressions count and CCC FAILED. Companies can lose the core of what made them a good brand very quickly. My prediction next 18 months closing of some of their new shops. Fatface, White Stuff offering the same.

I bought a jumper from Crew and opted for delivery by EVRI.
Every time I attempt to collect it at EVRI’s delivery site there is a queue of at least 12 people - all with different and complex Post Office requests and there is ONLY ONE person behind the counter. CREW customer services refused to help until the goods are returned to them by EVRI. Their attitude is that it is EVRI’s problems This means I have paid for my jumper but have little chance of receiving it!

Visited Crew store Totnes and the service I received was excellent. Having made a complaint on-line to crew hq and not getting good customer service from the head office I can't thank the staff at Totnes enough. They kept me a Crew Customer rather than going over the road to Fatface. Well done!

Lovely clothes and got 30% off, which was nice. Took a star off due to the miserable, sullen shop assistant! He was offish, and when I asked about the company, just showing a bit of interest, he was just very short and just not very warm. Maybe he doesn't like his job.

Th puffer type jacket I bought and payed quite a bit of money for...Well!
The zip pockets catch the material..so the zip won't go up or down!
How frustrating is this??
Very ,very ,very frustrating......could be better designed with a piece of pvc each side of the zip...so it doesn't catch...not rocket science.... unimpressed totally!
Won't be buying this brand again ...

Wouldn't even give them a one star if I could choose. Absolutely awful. Never had such a bad experience with a company. 3 parcels not delivered and lost in a row, had two replacements within that neither of them delivered.

Excellent customer service at Lincoln branch .
While the clothing was no good at all , t shirts shapeless and poor quality . I want to commend the young man who handled my return at the Lincoln branch . He was professional and friendly and although had a bad cold he used hand gel to handle anything and was apologetic .

Lucky it got the one star.
Customer service appalling. Items bought on sale but did not fit do took to local shop. They could/ would not help, back home ring customer service as one day past sale cannot honour price which has now gone from sale £50.00 to £100. Very officious no way was she going to budge or offer any goodwill. We have often bought from Crew but no more. Companies need to have a little heart.

I have been a very loyal supporter of Crew chino shots which have always been of great quality and fit. Unfortunately their 2026 shorts now coming with stretch fabric which has completely ruined the best shorts on the market. Please please go back to your previous fabric and restore your reputation for selling the best chino shorts on the market. I suspect it's been done to reduce production costs and elastic fabric is cheaper than 100% cotton. What a pity.

Poorly finished coat with long threads on machined areas including a buttonhole becoming unstitched. First time of wearing the external button for that same buttonhole came off in my hand. Difficult to replace as had been sewn onto the outside material first with inner and outer fabric then sewn together. Love the style but shoddy workmanship and this item won't last long. Shame as I was a big fan of Crew but things have gone downhill.

Ordered a couple of items. One showed up as in stock, the other said "In-stock- DELIVERED FROM STORE". The first item showed up pretty quickly - but the second item never arrived. Called their customer services and they advised that when it is "DELIVERED FROM STORE" they put the request out to all stores for 2 weeks - and if by the end of that time no one has sent it, the order is cancelled and refunded. It doesn't say anywhere when you order it that it may never be delivered - and you are then stuck for 2 weeks not knowing if it will or wont arrive. This company need to move into the real world - either don't take orders for stuff you cant deliver - or when you take an order, action it straight away in store. Current system is awful.

When visiting the website for the first time I saw an offer for 15% off my first order if I gave my email address and signed up, which I did. However when I get to checkout I find that the discount doesn't apply to sale items, which is a condition that was not stated when I signed up. This rules out all items from the promotion.
To be fair, looking again at the website, it did say T&Cs apply, but there is nowhere that tells you what the T&Cs are, so catch 22 - you only know the T&Cs after signing up.

I bought a men’s full zip sweatshirt in large. (That’s my usual size and if anything I am closer to a medium). The Crew item was very very small and nowhere near a ‘large’. Thought worth highlighting as others might find same poor sizing.

The staff at the Salcombe shop were extremely helpful accondating me, my partner, our dog and my mother who has mobility issues. They looked after our dog, helped me get my mother down the outside steps amd were all so very helpful. I couldn't have asked or more they definitely went above and beyond.

Parcel not delivered.
This is not unusual because Crew insist on using Everi who are consistently rated the UK’s worst delivery company.
Crew say on their website contact the courier. This is misleading as the contract is between the buyer and Crew. Eviri are legally Crew’s problem but Crew try to get their customer to sort out the problem with Everi because once they have sold you their clothes they are not interested anymore.
Incredibly poor service yet again from Crew!
Our village What’s App is full of complaints about courier’s and it is almost always Everi. What’s more the drivers are happy to be dishonest about what they have done with the parcels.
I think it is time to end our twenty year relationship with Crew.

Always let down by slow refunds. - often having to chase