We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard. We w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure... See more
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Neutral Been shown to the actual site and look at a build property. The team at sale office been informative about price and future upcoming plots. Crest Nicholson is really popular in Bristol sit... See more
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Westwood park Coventry The sales person was welcoming and very knowledgeable She was able to answer all our questions and nothing was too much trouble for her Great experience
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Company details
Written by the company
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Contact info
500 Dashwood Lang Road Bourne Business Park , KT15 2HJ, Addlestone, Surrey, United Kingdom
- 01932580555
- info@crestnicholson.com
- www.crestnicholson.com
4.0
Great
2K reviews
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Replied to 79% of negative reviews
Typically replies within 48 hours
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Reply from Crest Nicholson
Good afternoon, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sally.
Nice guy who looked after us and…
Nice guy who looked after us and explained details.
Very early stages at house hunting for us.
7 June 2026
Reply from Crest Nicholson
Good afternoon Peter, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
I wish that you made the gardens bigger…
I wish that you made the gardens bigger and not so overlooked
6 June 2026
Reply from Crest Nicholson
Good afternoon Lucy, thank you for taking the time to share your feedback with us, we have shared your comments with our team so that we can further enhance our service.
Stephanie was wonderful- attentive but…
Stephanie was wonderful- attentive but not pushy. She was helpful and took time to show me around several homes.
6 June 2026
Reply from Crest Nicholson
Good afternoon Rusheen, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Stephanie.
Jane was so nice and helpful throughout…
Jane was so nice and helpful throughout the viewing process , she answered all our questions and helped us out with all the information that we need.
6 June 2026
Reply from Crest Nicholson
Good afternoon Zainab, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Jane.
Lovely first home in Aspen Grange
We found our first home in Aspen Grange and after everything went quick and smooth. Joanne and Lucy our sales ladies made sure everything is on top and always kept in touch with us. Lovely location and the house is exactly what we were looking for as our first home! We are very happy we found them!
29 May 2026
Unprompted review
Reply from Crest Nicholson
Good afternoon Klara, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Joanne and Lucy at Aspen Grange. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
High quality and premium houses
High quality and premium houses. I recommend it for quality and aesthetics…
6 May 2026
Unprompted review
Reply from Crest Nicholson
Good afternoon Remigus, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and premium homes, and are happy to hear that you would recommend us.
Next customer arrived and need to…
Next customer arrived and need to support them. That’s fine. But, it’s not mean not let the previous customer out of their customer centre
25 May 2026
Reply from Crest Nicholson
Good morning, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
Lewin Park
Lewin Park
As first time buyers Graham and Nikki have made the process so far stress free. We have absolutely fallen in love with the property and can’t wait to make it our home! Graham and Nikki have always been present to answer any questions from ourselves as-well as both our families that have come along for support. The communication has been fantastic. We feel very looked after!
Thank you both for making this experience so enjoyable and easy- Hannah and Jamie
1 June 2026
Unprompted review
Reply from Crest Nicholson
Good morning Hannah & Jamie, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Graham, Nikki and the team at Lewin Park. Thank you for choosing Crest Nicholson for your next move.
Extremely helpful and professional sales executive
Extremely helpful, friendly and professional Sales Executive.....Lauren.
1 June 2026
Reply from Crest Nicholson
Good morning Keith, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Lauren.
Kira was exceptionally helpful and very…
Kira was exceptionally helpful and very knowledgeable. She had a very nice manner too!
She was based at Centenary Quay
Pembroke House in Woolston
22 May 2026
Reply from Crest Nicholson
Good morning Stephen, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kira at Centenary Quay.
Daisy’s brilliant Service
I had a very positive experience with Daisy at Henley. From the first interaction, she was professional, approachable, and highly knowledgeable about the development. She took the time to clearly explain all aspects and was always patient when answering questions. Daisy paid great attention to detail. She made me feel extremely comfortable and no pressure in making decisions.
Daisy’s customer service and commitment made my experience stress free. I would highly recommend Daisy to anyone who’s looking to buy a property within this development.
Thankyou
31 May 2026
Unprompted review
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Daisy at Henley Gate.
All the information I needed was given…
All the information I needed was given to me and all my questions answered. There was no pressure but plenty of assistance
30 May 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
We had Daisy show us round the Henley…
We had Daisy show us round the Henley Gate site and we couldn’t fault her. She was knowledgable and answered all of our questions.
23 May 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Daisy at Henley Gate.
Reply from Crest Nicholson
Good morning Ammy, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kate.
Fantastic Customer Experience
Michael was welcoming and nothing was too much trouble. He really cared about making sure our buying experience was enjoyable and smooth. The Location @ Campbell Wharf is best in MK.
22 May 2026
Reply from Crest Nicholson
Good morning Mr Ward, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Michael at Campbell Wharf.
Awful experience
Our experience living here has been extremely disappointing and, frankly, unacceptable. We are now 18 months into living in this property, and serious quality and safety issues in the home remain unresolved despite repeatedly reporting them and multiple failed attempts to fix them. This ongoing situation has caused us considerable stress and frustration, and it is clear that the issues have not been properly addressed.
Communication and aftercare have also been very poor, with little progress or meaningful resolution despite numerous follow-ups.
We have also recently discovered that a significant number of the newly sold apartments are designated as council housing, which was not made clear upfront and has raised serious concerns for us about the future management of the estate and the community environment.
Based on our experience, we would strongly warn others to think carefully before purchasing or moving into this estate. We would not recommend it.
29 May 2026
Unprompted review
Reply from Crest Nicholson
Good afternoon Dina, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
Reply from Crest Nicholson
Good morning Anne, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sally and Caroline.
So far the best experience I’ve ever had when it comes to purchasing new built houses
Kerrie is one of the best person to show you properties and feed you with all the informations you’ll ever need before you make your decision
She’s patient, great and very knowledgeable
26 May 2026
Reply from Crest Nicholson
Good afternoon George, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kerrie.
Faversham Crown Meadows
Faversham Crown Meadows: I was extremely pleased with our visit. Our sales lady was knowledgeable, helpful and gave us the space we needed to consider our options. A very useful experience all round.
25 May 2026
Reply from Crest Nicholson
Good morning Sally, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with the team at Crown Meadows.
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