Crédit du Nord Reviews 

This is the worst bank I have experienced in my 57 years of banking. It was almost impossible to transfer my money out of France without 3 months of hard, tiresome repetitious form-filling, handwritten letters, argument with and incompetence by the innumerable personnel I was obliged to deal with, before then having to pay excessive transfer charges. Their ombudsman even refused to deal with my complaint. (I would give 0 stars if it were possible).

Service is rubbish, l am still trying after two weeks to transfer money from MY account, all l get is sent more forms to fill out, or my counsellor is on "holiday"
I should start charging them interest, cannot believe such antiquated system. Of course you cannot get to speak to anyone either in French or English

I used to have a trusting and excellent relationship with people, who understood when you're going through a rough patch but since the creation of a call center in customer service ETOILE DIRECT, it has been a nightmare ! you get answers which are completely irrelevant as the agents have to follow prepared replies and there are no solutions offered! There is no attempt to understand, I miss my email /tel / face to face exchanges with my bank agent who had been following me through these years, who knows my job and the ups and downs we have. If you are looking for a bank that is open to negotiation and communication, then this is not the place for you.

Would advise to stay away from it, especially if you are not good in French- expat for example.

To be honest, if there would be a possibility to give zero in Customer experience- would do it, worst ever seen.

It takes 2 months and 10 message, 10 calls, 3 meetings just to get answer when I could receive new card... don't know how long it will take to get it. Not taking into account "small" things- like they assign a consultant to you, who don't understand English at all :)

If you are an international client, stay away. Terrible service. Nothing is English compatible, their website is not even translated, very few assistants will speak to you in English, and when they do it's not efficient.

Go to a bigger bank, even though they may not fear clients with American partners / links, due to money laundering regulation.

Welcome to France, if you are a foreigner trying to do business here, it's a nightmare, it already is for a non-foreigner.