Creative IT Reviews 

3,630
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and knowledgeable, making interactions pleasant and efficient. Many people highlight the excellent customer service, noting quick responses and a personalized approach. Reviewers consistently find the service reliable and efficient, whether for purchases or repairs, often exceeding expectations. The quality of products, including refurbished items, is also highly regarded, with many customers reporting items in pristine condition and lasting for years, often looking and working like new. However, some customers also noted occasional issues with product functionality or initial repair quality, such as items not working well or having recurring problems, or repairs that initially missed details. Some people were dissatisfied with communication, mentioning generic explanations for queries or needing multiple calls and visits for collection and clarification on required accessories.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and helpfulness of... See more

Product

Clients share positive opinions on product quality, often describing items like phones and laptops as... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of phones and other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more

Rated 5 out of 5 stars

Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more

Rated 5 out of 5 stars

I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more

Rated 5 out of 5 stars

The team at Creative IT are always brilliant to deal with. Their customer service is fantastic & any issues are dealt with fast. I’ve purchased several refurb phones over the years through them and th... See more



Company details

  1. #2 of 7 best companies in Computer and Accessories Store
  2. #2 of 6 best companies in Cell Phone Accessory Store
  3. #2 of 10 best companies in Cell Phone Store
  4. #1 of 2 best companies in Computer Repair Service
  5. #2 of 3 best companies in Mobile Phone Repair Shop

Written by the company

Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,630)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beyond Professional

My computer needed repairing. Advised me to buy refurbished one, sourced it and sold it for price of original repair. Meticulous in moving my stuff from old to new machine. Went beyond what I expected.

21 February 2026
Rated 5 out of 5 stars

Tricky job well done

I needed a service for my phone which my service provider refused to do .... due in part to the fact that it wasn't straightforward. It took expertise and patience to complete.
I was delighted with the outcome and found the service at creative I T most helpful and professional

13 February 2026
Rated 5 out of 5 stars

I will purchase again.

I was very happy with the service and kindness they have shown me while buying my tech there and I will 100 percent purchase there again.

10 February 2026
Rated 5 out of 5 stars

3ds Repair

I think it was Evan I spoke to most times in the shop, but absolutely lovely man to speak to and was great help the whole way through my repair. My 3ds was repaired well, so no complaints about the repair.

Good communication all through the repair and the process and costs. Highly recommend

9 February 2026

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