Creative IT Reviews 

3,630
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, often highlighting their ability to provide excellent advice and support for various tech needs. Many people appreciate the reliable service, whether for purchases or repairs, noting the high quality of products and the efficient resolution of issues. However, some customers also noted occasional issues with attention to detail, such as receiving a charger with a broken pin or needing to call multiple times for collection. A few other people also felt that communication could be repetitive or that proper support would be challenging if something went wrong with a purchase.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the efficiency, speed, and helpfulness of... See more

Product

Clients share positive opinions on product quality, often describing items like phones and laptops as... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of phones and other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Tablet online. Requested the Click and Collect. 1-2 hours were given to collect. As it was late in the evening I decided to collect the next morning. I turned up to collect, to be told that... See more

Rated 5 out of 5 stars

Have bought from Creative IT a few times now and always find them reliable. I bought an Apple iPhone 15 and the quality is excellent. The customer service is also very helpful. I ordered the wrong cab... See more

Rated 5 out of 5 stars

I wast really struggling with my 10+ year old gaming laptop. She was definitely on her last legs. By chance I rang Evan and his team to see if there was any hope of saving the machine, I didn't bel... See more

Rated 5 out of 5 stars

The team at Creative IT are always brilliant to deal with. Their customer service is fantastic & any issues are dealt with fast. I’ve purchased several refurb phones over the years through them and th... See more



Company details

  1. #2 of 7 best companies in Computer and Accessories Store
  2. #2 of 6 best companies in Cell Phone Accessory Store
  3. #2 of 10 best companies in Cell Phone Store
  4. #1 of 2 best companies in Computer Repair Service
  5. #2 of 3 best companies in Mobile Phone Repair Shop

Written by the company

Creative IT is a top-rated supplier of second user Smartphones, Tablets, Laptops & PCs based in Mullingar, Co. Westmeath, Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,630)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A breeze…

The whole experience was straight forward. Bought a couple of phones after Jamie pointed out what would be apt for us.

9 April 2026
Rated 5 out of 5 stars

Great experience

The laptop i ordered is exactly as described and it arrived on time. The staff were courteous and very professional when I needed to assistance. Great experience!

27 March 2026
Rated 5 out of 5 stars

Repair of Old printer

The help which was given as such short notice. Rang Company about my printer not working or connecting over internet. Tried to get it working remotely but then told me I would have to bring in . Because I needed it in a hurry, Evan looked at it immediately and told me the cost of someone looking at and carrying out repairs far exceeded cost of a new printer. I bought a printer, it was closing time but he kindly told me he would call me when he got home and set it up remotely which he did. Excellent service.

23 March 2026
Rated 5 out of 5 stars

Ps5 Repair

Had my ps5 in to have the laser replaced. Have to say the service was fantastic. They arranged a courier to pick up my console and kept me updated on every stage of the repair. They put a replacement laser in my console and it now works perfectly. Great service

27 March 2026
Rated 5 out of 5 stars

Gratulacje experience with CreativeIt! - Love the IPhone 15.

I recently got the pink iPhone 15 with a clear MagSafe case from CreativeIT and I’m really happy with it. The pink looks even better in person, and the clear case shows it off nicely while still feeling sturdy and not bulky.

Everything arrived quickly and was well packaged, and the whole process was super smooth. Honestly, no complaints at all — I’d definitely buy from CreativeIT again.

26 March 2026
Rated 5 out of 5 stars

I Phone Issue

My old phone died and Jamie and the Creative-IT team were really helpful in getting the problem sorted for me. I was back up and running in no time.I’d like to thank them for their immediate response and courtesy and good humour in resolving the issue for me. Martin

19 March 2026
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this company.

None of the listed phone numbers appear to work. Calls either go straight to voicemail or return an “incorrect number” message, which is not what you would expect from a professional service.

Communication is limited to email, and even there, responses are repetitive and avoid addressing the actual question. Instead of providing clear answers, they tend to repeat the same generic explanation, which makes it difficult to resolve even simple queries.

This raises concerns about how issues would be handled if something goes wrong with a purchase. Based on my experience, getting proper support would be challenging.

Given this experience, I would advise others to look carefully at recent feedback and make an informed decision before proceeding.

26 March 2026
Unprompted review

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