Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
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Crazy Domains took over our Freeparking Domain Host & Email Account. So far the transition went smoothly and we have had very good support with any issue. Very helpful staff on the Chat feature with... See more
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The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
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Aaron from the support team sorted out a tricky addon-domain configuration on my Business Hosting plan within minutes via chat, enabled the addon slot, installed AutoSSL, and configured the Force HTTP... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
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Unresolved issue since 2025, repeated charges, and ineffective support
In 2025, I purchased a domain through Crazy Domains. During the registration process, a simple email error occurred — something that should be straightforward to correct with proper customer support.
Since then, I have been trying to resolve this issue for many months, without success. I was informed that, due to this email error, the domain was associated with another person. Despite this being clearly an administrative issue, no effective solution has been provided: I have not been given access to the service, the issue has not been properly corrected, and no adequate refund has been processed.
What makes the situation worse is that, despite having no access and no ability to use the service, I was charged again today. This means I am repeatedly paying for something I cannot use, due to a problem that has remained unresolved since last year.
Communication with customer support has been slow, unclear, and ineffective. I receive generic responses with no concrete action, while the charges continue. This reflects a lack of organisation, accountability, and respect for the customer.
I do not recommend Crazy Domains. If anything goes wrong with your registration, be prepared for long delays, unresolved issues, and ongoing charges for unusable services.
I hope this review finally brings the attention that customer support has failed to provide so far.
UPDATE: After posting this review, the support team contacted me and helped complete the verification process and disable the auto-renewal for the backorder subscription. The issue has now been resolved. Thank you to Bern for assisting and following up.
I’m giving 3 stars because the issue was eventually resolved, but it took far too long and required a lot of follow-ups. The charges continued while I had no access, which was very frustrating. I appreciate the final support, but the overall process needs improvement.
11 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you have described, particularly the prolonged unresolved domain concern, repeated charges, and the lack of effective support you have received. We understand how frustrating this situation must be, especially given that it has been ongoing since last year and has prevented you from accessing a service you have been billed for.
We acknowledge your concern regarding the email error during registration, the domain being associated with another party, and the continued charges despite the issue remaining unresolved. This is certainly not the experience we want for our customers, and we regret that our previous communications and actions did not meet your expectations.
We would like the opportunity to thoroughly investigate this matter, review the charges applied to your account, and work toward a proper resolution, including access correction and/or any applicable refunds. To assist us in doing so, we kindly ask that you contact us at supportreviews@crazydomains.com with any relevant details, such as your domain name, customer ID, or case reference numbers. This will allow us to locate your account promptly and escalate the issue to the appropriate team.
Your feedback is important to us, and we take concerns like yours seriously as they help us identify areas where we need to improve our processes and support. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.
Kind regards,
Bern O.
Online Experience Specialist
I finally got someone online that was…
I finally got someone online that was amazing - much better than the call centre staff. I had a problem for 10 days that nobody else could resolve
Amazing!!
8 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Melon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
Fairly easy to use system
Fairly easy to use system. If there are issues I am always happy to use the chat assistance. My problems/issues are quickly resolved by the person assisting me.
Good value for money web hosting.
8 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Kirsten,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
FLAWLESS ASSISTANCE!
Case No. I-23796970
John assisted me on a matter we cannot figure out. He did it in a matter of 5 MINS.
Thats how fast and reliable their service can be. No fluff!
6 January 2026
Unprompted review
Reply from Crazy Domains AU
Hello Justine,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
James was excellent
James was excellent, got the job done, went above and beyond, no problems at all.
Crazy Domains as a whole has great customer service.
6 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Richard,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
email syncing problems resovled.
i got the solution that i needed. much appreciated.
5 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Leon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
CRAP customer service
The chat for technical assistance is absolute crap. Asks questions to navigate and gives a solution (worthless) and cuts off. Our credentials are correct, but somehow this service declares them every time "not valid" even after we change them. We make notes with dates when changed. But still....there is no human interaction possible. We have 30 domains or so at CD, but will move them.
2 January 2026
Unprompted review
Reply from Crazy Domains AU
Hi Matthew,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with our technical support and the difficulties you’ve faced with chat assistance and credential validation. We understand how frustrating this can be, especially when managing multiple domains, and this is certainly not the level of service we aim to provide.
We’d like the opportunity to review your concerns in detail and see how we can assist further. Please share your Customer ID, affected domain name(s), and any relevant case ID by emailing us at supportreviews@crazydomains.com. This will help our team investigate the issue more thoroughly and follow up appropriately.
We appreciate you bringing this to our attention and hope to have the chance to address your concerns.
Kind Regards,
Sambrin O.
Online Experience Specialist
Quick technical issue resolution regarding email settings
Customer service agent James (based in Cebu in the Philippines) was able to solve my issue quickly and efficiently - not just issuing instructions but actually logging onto a third-party site himself and correcting the settings.
30 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Mikhail,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Gedeon was very helpful and…
Gedeon was very helpful and knowledgeable in assisting me with my website issue (ticket number I-23712347) and he resolved the problem right away.
29 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Matt,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
SCAMMERS STAY AWAY
Identity verified, payment completed—and then total silence. No portal access, inactive domain, and no response to emails. This raises serious concerns about how this business treats its customers.
28 December 2025
Unprompted review
Reply from Crazy Domains AU
Hi Customer,
Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience, particularly after completing identity verification and payment, only to encounter issues with portal access, an inactive domain, and a lack of response. I understand how concerning and frustrating this situation must be, and I appreciate you bringing it to our attention.
This is certainly not the level of service we aim to provide, and we take concerns like this very seriously. We would like the opportunity to review your account, understand what occurred, and ensure the matter is properly addressed by the appropriate team.
Please contact us directly at supportreviews@crazydomains.com
with your domain name, customer ID, and any relevant case or ticket numbers, if available. This will allow us to investigate your concern thoroughly and follow up with you as soon as possible.
Thank you for your feedback, as it helps us identify areas where we need to improve.
Kind regards,
Bern O.
Online Experience Specialist
Quick response to my enquiry
Quick response to my enquiry. Solved the problem in minutes.
28 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Mark,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Prompt and Efficient Service
Efficient service and the continued reassurance that our issue would be rectified.
Our call was answered promptly, and we were assisted by Gedeon who followed through to ensure we received a mutually successful outcome.
27 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Poor Customer Service
Cheap hosting, but their customer support can be very poor when things go wrong. After purchasing Premium Email Protection, 100% of my emails were being marked as SPAM, even on the lowest setting. Crazy Domains support deflected responsibility, insisted the issue was with the (many) companies that were sending emails, and Crazy Domains was unwilling to provide any assistance at all.
27 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Steve,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you encountered with our Premium Email Protection service. I understand how concerning it must have been to see your incoming emails marked as spam, even on the lowest filtering settings, and to feel that adequate support was not provided when you sought assistance.
This experience is certainly not the level of service we aim to deliver. We take feedback regarding support interactions and product performance very seriously, particularly when it involves essential email functionality and expectations around accountability and guidance from our team.
To assist you further and ensure that your concerns are properly addressed, could you please send any relevant details about the case such as your domain name, email account, or any prior case references to supportreviews@crazydomains.com? This will allow us to investigate the matter more thoroughly, review the support interactions, and determine how we can best assist you.
Once again, I apologize for the inconvenience you have faced, and I appreciate you taking the time to share your feedback. It helps us identify gaps and improve both our services and customer support experience. We hope to have the opportunity to make things right.
Kind regards,
Bern O.
Online Experience Specialist
James is a legend
James is a legend. I was trying to redirect my DNS to a new website and got horribly confused. James worked out my problem quickly and then asked for the info and did the job for me. Great support from him and crazy domains - I have been a customer for years and it's these times that make me stick. I will tell everyone.
26 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
The issue was resolved quickly and…
The issue was resolved quickly and easily.
20 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Tina,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
Gedeon saves the day.
I was extremely impressed with Gedeon (I-23636945), who was the fourth person I spoke to about my issue and the only one to actually solve it! The others were all very charming and polite, but told me to wait for four hours and everything would be solved, which it never was. Gedeon fixed the problem on the spot while I was on the phone. Legend!
19 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Simon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
Sat on hold for hours with no answer
Sat on hold for hours with no answer, their online chat cuts you off as soon as you say you're having trouble logging in. Worst customer service ever, how on earth do you fix a problem when you can't get hold of anyone. They are happy to take your money but aren't able to offer any follow through.
19 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you encountered while trying to reach our support team. I understand how disappointing it must have been to spend a long time on hold without getting an answer, and to be disconnected from live chat while experiencing issues logging in. I also acknowledge your concern about feeling unsupported after payment, and I regret that this has led you to feel let down by our service.
This experience is certainly not reflective of the level of support we aim to provide our customers, and I am sorry that we fell short in this instance.
To ensure your concern is properly investigated and addressed, I would appreciate it if you could share any relevant details about your account or previous contact attempts by emailing us at supportreviews@crazydomains.com. This will allow us to review what happened, identify any gaps in the process, and work toward a resolution as quickly as possible.
Once again, please accept my sincere apologies for the inconvenience you’ve faced. We value your feedback, as it helps us improve, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Bern O.
Online Experience Specialist
My query was a technical one
My query was a technical one, I had my mistake corrected and entries made where they should have been by Crazy Domains support rep, much appreciated and promptly done.
Thank you so much JAMES!
19 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Ann,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Agent tried hard but unable to fix my…
Agent tried hard but unable to fix my problem mainly due to my lack of technical ability.
When sending an email using Outlook I receive an
Internet Security Warning telling me that the server security certificate cannot be verified.
Do you want to send it anyway, click YES and the email is sent.
16 December 2025
Unprompted review
Reply from Crazy Domains AU
Hello Richard,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered inline with your concern about sending an email. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to supportreviews@crazydomains.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Anthea,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
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