Craghoppers Reviews 

13,247
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that the items are extremely comfortable, highly durable, and wonderfully suited for all kinds of outdoor activities. Consumers also deeply appreciate the prompt delivery service, helpful member offers, and find the overall online ordering process wonderfully smooth and straightforward. However, some people mentioned that delivery times were occasionally delayed or severely affected by unreliable courier services. A few reviewers also noted that clothing sizing could sometimes feel inconsistent, requiring careful exchanges or minor adjustments for a proper fit.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and durability across various outdoor clothing... See more

Quality

People report positive experiences with quality, praising the well-made clothing, comfortable fits, and... See more

Delivery service

Consumers find delivery service to be efficient, highlighting that items typically arrive promptly and within... See more

Order

Reviewers highlight satisfaction with the order experience, noting that online purchasing is straightforward... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, safe delivery and on time. Disappointing that the style has changed! Narrow fitting legs and much shorter legs. Needle and thread required to alter a little to make them wearable fo... See more

Rated 5 out of 5 stars

Product is great and we have been regular buyers for many, many years to the point that where we are out walking, we look like ads for Craghopper. Many of the products in our latest two orders w... See more

Rated 5 out of 5 stars

It was straight forward to order the Craghoppers Kiwi trousers online.Delivery is also prompt.These are very comfortable and light trousers for either work or leisure. They come in a wide variety of c... See more

Rated 5 out of 5 stars

Excellent quality and reasonable prices. Always a good deal on offer. Members get free delivery, normally about 3 days. Your first stop for adventure clothes. Most items have lifetime cover. R... See more


Company details

  1. Clothing Store
  2. Activewear Store
  3. Outdoor Sports Store

About Craghoppers

Written by the company

Craghoppers
Craghoppers
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About Craghoppers

Back in 1965 when Craghoppers hit upon the idea of turning a passion for travel into a bona fide business,the team felt like they were embarking on an exciting and at times perilous trip into the unknown. Looking back, their perseverance paid off and Craghoppers is now recognised as a global outdoor and adventure travel brand that specialises in walking and hiking trousers, waterproof and insulated jackets and insect repellent clothing.

Mindfully Made

Written by the company

At Craghoppers, we believe that honesty, courtesy and respect are critical in all the decisions we make with customers, colleagues and the workers in our factories. We are doing what we can, when we can, to look after our planet. This means we’re committed to creating great products in a sustainable way and to make positive progress every year.

Guaranteed For Life

Products that last a lifetime

At Craghoppers, we are so proud of the quality of our garments that we offer a Guarantee For Life on all of our products. All you need to do is register it with us, keep your proof of purchase and it will be replaced for the same or like for like item.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.5

All reviews

(13,247)

4,139 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product

Just purchased 2 pair craghopper kiwi trousers online. Easy to order, quality garments, warm and very quick delivery.
Bought these particular trousers before and at a very good price also.

5 August 2026
Rated 1 out of 5 stars

Complete shambles

Evri sent message to say delivery was delayed, nothing happens for days, so I contacted Craghoppers to be told that the parcel had been returned to them because of damage in transit. credit was issued and if I want the order I have to go through the whole process again. Why use Evri who have screwed up on multiple occasions and why not resend the order automatically? Shambolic and not in any way intended to give customer satisfaction.

5 August 2026
Craghoppers logo

Reply from Craghoppers

Hi there,

I'm sorry to hear that your order has been returned to sender. Unfortunately, we are unable to reship the order and so this has been refunded in line with company policy.

Please be assured that your comments have been passed to the relevant team.

Kind regards,
Robynne

Rated 5 out of 5 stars

Excellent Customer Service

Excellent service and help when needed. Needed to exchange something for which I had mislaid the packaging but was given help on what steps to take.
Sorted easily and quickly and new order actioned promptly to replace returned goods.

4 August 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service.
All my items arrived in a matter of days. Great quality clothing. Well packed, Thank you for an excellent service.

4 August 2026

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