While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.4

Average

TrustScore 3.5 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ok, but customer service is non-existent

I regularly order CraftUK products from Amazon but the quality in paper seems to vary a lot. I can’t seem to get hold of anybody to discuss it. I have tried reaching out to the company via their contact form on their website 5 times and have also sent emails to the email addresses on the website, but have never received a response which is really disappointing.
I frequently use 6’’x12’’ 300GSM Hammer effect card blanks. The odd batch is ok and sturdy, others are very flimsy and surely not 300GSM. I have sent multiple batches back to Amazon and re-ordered but I just want to speak to someone to find out if there is an actual issue with certain batches that they may not even be aware of or whether my expectations of product quality is too high.
6’’x6’’ cellophane bags are fab and have absolutely zero issues with that item.

19 January 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look