CoverForYou Reviews 

19,674
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting that queries are answered clearly and quickly, and policy changes are handled smoothly. However, some customers also noted significant difficulties with the claims process, experiencing a lack of communication and prolonged delays in receiving updates or resolution. A few other people also felt that their claims were initially rejected or not paid, sometimes requiring external intervention. These customers reported feeling unsupported and found the process frustrating when assistance was needed most.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and efficient... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising the helpfulness and efficiency of... See more

Staff

Consumers report positive experiences with staff, highlighting many agents as helpful, friendly, and... See more

Claim

People report ambiguous experiences with claim processes, with some finding them difficult and lengthy,... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been with CoverForYou for over 3 years now on a multi-trip plan, and cannot recommend it highly enough. Thankfully, we've only ever had to claim on it once due to cancelled flights writing off o... See more

Rated 5 out of 5 stars

I’ve now just taken out my 6th annual policy with you guys. Every year I take many trips and your services have always been amazing. I’ve had a phone stolen and a hospital bill over the years and... See more

Rated 5 out of 5 stars

I've used coverforyou for travel insurance quite a few times but have never had to contact them by phone before today. The call was answered immediately after i chose from the initial selections and s... See more

Rated 5 out of 5 stars

I called up to cancel a policy as I had found another provider who was cheaper. The guy (didn't ask his name) was friendly, personable and professional. He made the whole process smooth and easy.... See more


Company details

  1. Travel Insurance Company

Information provided by various external sources

CoverForYou are an online travel insurance specialist. We aim to offer some of the best value insurance products in the UK and abroad by ensuring our products are the perfect balance between price and benefit levels.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,674)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great help and advice when needed

Mikhaela was fantastic. Very professional and helpful with a lovely reassuring manner.

23 August 2024
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Mikhala to let her know you are happy with the service she provided.
 
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
 
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
 
You can access the club at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

I've used Cover For You for my Holiday…

I've used Cover For You for my Holiday Insurance for many years, I've always found them to be very competitive at pricing, always very helpful people to help with any enquiry. I last spoke to Nicky on the 23rd of August to pay for another well priced Holiday Insurance, she was such a friendly very bubbly lady who helped me with my policy. They are the 1st company I think of whilst looking for Holiday Insurance.

22 August 2024
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Nikki to let her know you are happy with the service she provided.
 
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
 
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
 
You can access the club at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Quick and efficient.

My query was dealt with quickly and efficiently. Zyreena was kind and understanding and answered my questions in a way I could understand. She also explained the follow up steps I needed to take. The email for that follow up came quickly as did the confirmation that I had updated my insurance information.

21 August 2024
Rated 5 out of 5 stars

Suzie was very efficient and…

Suzie was very efficient and knowledgable

22 August 2024
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Susie to let her know you are happy with the service she provided.
 
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
 
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this timeto remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
 
Discounts on over 400 U.K. brands (includingbig names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc.).
 
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
 
Up to 20% off any insurance you take directly from us.
 
You can access the club at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Nicky - Customer Services

Nicky was very helpful and assisted with my issue very quickly

20 August 2024
CoverForYou logo

Reply from CoverForYou


Thank you for reviewing our services, we’ll pass your feedback onto Nkki to let her know you are happy with the service she provided.
 
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
 
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
 
You can access the club at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

The gentleman on the phone was really…

The gentleman on the phone was really helpful and efficient in helping me get the product best suited for me. He knew what he was doing and was super friendly

12 August 2024
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto the Roozbeh to let him know you are happy with the service he provided.

I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!

You can access the club at https://www.coverforyou.com/club/

Rated 5 out of 5 stars

Spoke to Charlie from Cover for you…

Spoke to Charlie from Cover for you insurance about amending my medical information. He was very pleasant, knowledgeable and answered all my queries and questions professionally.Was a pleasure to speak to someone who could answer all my questions, and amend my policy without any complications.

21 August 2024
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto Charlie to let him know you are happy with the service he provided.

I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this timeto remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (includingbig names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s,Tesco etc.).

Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look