Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Highly recommend as your insurer. Provided what they asked and send me a replacement grade A (excellent condition) with authentic apple plug. Service was amazing. Thank you
Company replied
Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.6
Excellent
705 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple process to organise online and…
Simple process to organise online and at a very competitive price
8 January 2026
Reply from CoverCloud
Hi there,
Thanks for taking the time to leave a review. We’re pleased to hear you found the cover good value and that arranging cover online was easy.
We’ll be here if you need us, and thanks again for the feedback.
Kind regards,
The CoverCloud Gadget Insurance Team
I can only give 3 stars as I am a new…
I can only give 3 stars as I am a new customer and yet to make a claim, which hopefully is never required. Sign up was easy, and should I need to make a claim, and all goes smoothly, then 5 stars will be earned :-)
28 December 2025
Reply from CoverCloud
Dear Dan,
Thank you for leaving a review and we’re delighted to welcome you on board.
If you require any support moving forward, please do not hesitate to contact us and we will be glad to assist you further.
Kind regards,
The CoverCloud Gadget Insurance Team
Simple enough to use and policy easy to…
Simple enough to use and policy easy to understand
25 December 2025
Reply from CoverCloud
Dear Jason,
Thank you choosing CoverCloud as your gadget insurance provider and for your 4-star review.
It's great to welcome you on board.
Kind regards,
The CoverCloud Gadget Insurance Team
Simple to set up cover
21 December 2025
Reply from CoverCloud
Dear SF,
Thank you choosing CoverCloud as your gadget insurance provider and for your 4-star review.
It's great to welcome you on board.
Kind regards,
The CoverCloud Gadget Insurance Team
Support got back to me quickly
18 December 2025
Reply from CoverCloud
Dear Mark,
Thank you for your five-star review.
We’re glad we were able to help when needed.
Kind regards,
The CoverCloud Gadget Insurance Team
Professional and Efficient - need I say more !
Professional and so efficient to the point of shocking me !
I can truthfully say in today’s business world I cannot remember ever received such excellent service - and I thank you for that.
15 December 2025
Reply from CoverCloud
Dear Dorothy,
Thank you so much for your kind words. We’re delighted to hear that our service made such a positive impression.
Best wishes,
The CoverCloud Gadget Insurance Team
Website easy to understand and price…
Website easy to understand and price was very reasonable thanks
13 December 2025
Reply from CoverCloud
Dear Stephen,
Thank you for your five-star review.
We’re delighted to hear that the setup was straightforward and that you feel the service offers good value. We really appreciate you taking the time to share your experience with us.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Alan,
Thank you for your five star review and ongoing custom.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear William,
Thanks so much for your feedback!
We’re pleased to hear you found the setup easy and the service good value, and we really appreciate you taking the time to share your experience!
Kind regards,
The CoverCloud Gadget Insurance Team
Great company
Nice and easy to get our handsets insured. Also I have had to claim in the past and that is also easy to sort out.
29 October 2025
Reply from CoverCloud
Dear Zoe,
Thank you so much for your kind words!
We’re delighted to hear that getting your handsets insured and making a claim were straightforward experiences. It’s exactly what we aim for, so it’s great to know we delivered.
Thanks again for taking the time to share your feedback, it means a lot!
Kind regards,
The CoverCloud Gadget Insurance Team
quick and direct
6 November 2025
Reply from CoverCloud
Dear Anthony,
Thank you for your review. We’re glad to hear you had a positive experience when arranging your cover.
Kind regards,
The CoverCloud Gadget Insurance Team
Very helpful
4 November 2025
Reply from CoverCloud
Dear Beauty,
Thank you for choosing CoverCloud as your gadget insurance provider and your 4-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Good value and easy to renew each year.
24 October 2025
Reply from CoverCloud
Dear Patrick,
Thank you for your review and for renewing your gadget insurance policy with us. We’re glad to hear you’ve found our cover good value with a straightforward renewal process.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Eileen,
Thank you for your 5-star review. We’re delighted to hear you’re happy with your experience.
Thanks again,
The CoverCloud Gadget Insurance Team
Great service
Great service. I had a question on proof of purchase which was answered promptly. Thank you. 👍🏻
15 October 2025
Reply from CoverCloud
Dear Sheena,
Thank you for your great feedback!
We're always happy to help so if you ever need anything else, don’t hesitate to reach out.
Thanks again for your kind words and the thumbs up! 👍🏻
Kind regards,
The CoverCloud Gadget Insurance Team
Good experience
My experience was great.They approved my claim within 2 days and fixed my phone in 72 hours.
16 October 2025
Unprompted review
Reply from CoverCloud
Dear Anna,
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that your claim was approved quickly and your phone was repaired within just a few days — that's exactly the kind of service we aim to provide.
Thanks again for choosing us!
Kind regards,
The CoverCloud Gadget Insurance Team
Quick and easy to sign up 👌
1 October 2025
Reply from CoverCloud
Dear JB,
Thank you for choosing CoverCloud and your 5 star review! It's great to welcome you onboard.
Kind regards,
The CoverCloud Gadget Insurance Team
Reliable and prompt service makes this…
Reliable and prompt service makes this company good to deal with.
18 August 2025
Reply from CoverCloud
Dear Una,
Thank you for your five-star review and kind comments. We truly appreciate your feedback, it means a lot to us!
Kind regards,
The CoverCloud Gadget Insurance Team
easy to use insurance
29 September 2025
Reply from CoverCloud
Dear David,
Thank you for choosing CoverCloud as your gadget insurance provider and for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Jenny,
Thank you for renewing your gadget insurance with CoverCloud and for your five star review.
We're pleased to provide you with cover for another year.
Kind regards,
The CoverCloud Gadget Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.