CoutureCandy.com Reviews 

1,064
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Consumers frequently highlight the stunning dress selection, explaining that garments look even more gorgeous in person and offer great overall quality. People also love the highly reliable delivery service, mentioning that packages are carefully prepared and reach them right on time for important special occasions. Some reviewers were not happy with the strict return policy, explaining that trying to send items back can be a stressful and costly experience. A few other people also felt that sizing can be tricky, noting that certain dresses run smaller than expected or require significant alterations.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the stunning look,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful craftsmanship, excellent... See more

Order

Reviewers mention mixed feedback about order experiences, with many customers praising fast shipping times,... See more

Return policy

Consumers find return policy to be extremely frustrating, describing it as cumbersome and punitive due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hello there. I finally got home from Vacation and just now tried on the gown. The dress is so beautiful but way too small. I always safely wear a 12. When I order a gown without trying it on I alw... See more

Company replied

Rated 5 out of 5 stars

I bought two dresses, both were exactly like the pictures on website, high quality and stunning look, fast shipping, customer support extremely useful, reasonable prices. I do recommend and no doubt I... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend CoutureCandy if you are looking for a high quality dress for special occasions. After going to several bridal stores and being highly disappointed in their selections of what... See more

Company replied

Rated 5 out of 5 stars

I purchased my daughter's dress for her sweet sixteen. The quality was amazing, pricing reasonable, and after a hard time searching for dresses in her size finding couture candy was such a relief. Del... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(1,064)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was more than pleased with my order

I was more than pleased with my order. I did the 3 day priority, ordered it late Wednesday afternoon and received it the following Tuesday. The dress was as beautiful as the picture and the material was excellent quality. I will definitely be ordering from them again 😊😊

1 September 2026
Unprompted review
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Reply from CoutureCandy.com

Thanks so much for sharing your experience! We’re glad everything worked out and that you loved your dress. Looking forward to your next order! ❤️

Rated 5 out of 5 stars

Wonderful service!

Wonderful service!! Gorgeous dresses, shipping fast, and confident will order more!

2 September 2026
Unprompted review
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Reply from CoutureCandy.com

Thanks so much for your support! We’re delighted you loved the dresses and enjoyed the service. Hope you find another favorite with us soon! ✨

Rated 4 out of 5 stars

Fast shipping …

Shipped very fast! A little disappointed because the dress was nothing like the picture showed. The red was solid red with a jaquard fabric. I ordered the fuchsia thinking it would be the same and it had a gold and red print all over it. However that was the brand manufacturers fault for not having a picture in all colors.

27 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re truly sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. We’re committed to providing an accurate and positive shopping experience for every customer. Please reach out to our Customer Support team so we can look into your concerns and assist you personally.

Rated 5 out of 5 stars

I love it

I love it. I feel like a princess when I have the dress on. It’s beautiful.

28 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re delighted you love your dress! Thank you for sharing your lovely experience with us. ✨

Rated 1 out of 5 stars

I strongly caution anyone considering…

I strongly caution anyone considering purchasing from Couture Candy. I ordered a dress that didn't fit, and trying to return it has been a nightmare due to their rigid return policy. They don't make the return terms clear at the point of purchase, and they don't offer refunds—only store credit, which essentially forces you to continue spending money with a company you are already dissatisfied with. Because I was out of town when the package was delivered, I was already had a 20% penalty fee before I even opened the box. Save yourself the stress and shop with a company that offers a reasonable, transparent return process.

29 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re sorry to hear that your experience with Order #140472 did not meet your expectations. We understand that being away when your package arrived made the timing of your return more difficult. Our records show the order was delivered on August 21 and the return request was submitted on August 29, after the standard five-day return window. However, we have waived the 20% late return fee as a courtesy given the circumstances.

Our support team has been in contact with you, your return has been authorized, and our team is currently working on processing it. We appreciate your feedback regarding the clarity of our return policy and understand how important transparency is when making a purchase. We’re sorry this experience left you dissatisfied and appreciate you taking the time to share your concerns.

Rated 5 out of 5 stars

Would purchase again

Dress arrived quickly and was as pictured. Quality was excellent.

21 August 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you for your fantastic feedback! We’re delighted to know you loved the dress and were impressed with its quality. 💖

Rated 5 out of 5 stars

Great selection of gowns

Great selection of gowns! They offer significant discounts on many. I just purchased a beautiful Jovani gown at a great price. It arrived well packaged in just 3 days! ☺️

15 August 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you for your wonderful feedback! We’re so pleased to hear that you found a gown you love at a great value and that everything arrived quickly and beautifully packaged. We truly appreciate your choosing us and hope you enjoy your Jovani gown!

Rated 5 out of 5 stars

Beautiful just as pictured

Beautiful just as pictured

25 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re so pleased to know you loved it! Thank you for taking the time to share your wonderful feedback. ✨

Rated 5 out of 5 stars

Great delivery time

Great delivery time . Dress fit perfectly. Dress looked exactly as described.

18 August 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you so much for your wonderful feedback! We’re delighted to hear the dress fit perfectly and looked exactly as described. 💕 We truly appreciate your support!

Rated 1 out of 5 stars

Couture Candy - BUYER BEWARE AND WARY!

Couture Candy is an absolute nightmare of an on line company and you should buy elsewhere! DO NOT BUY FROM THEM unless you are 100% sure of the dress - colour, size, cut, fabric and fit. THEIR RETURN PROCESS IS CUMBERSOME, PUNITIVE AND EXPENSIVE! Read carefully because I did not understand their stringent policy and ordered two dresses of the same style in different colours. Neither fit and I now understand they make more money on returns than on sales! THERE IS NO CREDIT TO YOUR CARD, only a store credit so you are trapped. THEN THE FREE SHIPPING YOU RECEIVED IS RESCINDED. AND THERE IS A 20% RESTOCKING FEE AND 20% Fee if not returned in 5 days. And of course you have to pay to ship the dresses back to them only with Fed Ex or UPS. And the cumbersome return process - photos of dress, photo of the label, photo of Fed ex label, and insurance! So $1400 out of pocket for two dresses that didn’t fit AND WHY WOULD I EVER WANT TO DEAL WITH THEM AGAIN? BUYERS BEWARE! If I could give zero stars or negative numbers I would. The gowns are pretty but there is no service or credits!

It is now Aug 24th and after spending $1526.00 for two dresses I returned in perfect condition, I have a whopping $550. STORE CREDIT AND NO REFUND because their terms are so punitive. After my experience why would I want to try another dress that might not fit? Do not buy unless you are 100% sure it is the right style, colour and size.

25 May 2026
Unprompted review
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Reply from CoutureCandy.com

We’re sorry to hear that your experience did not meet your expectations. We appreciate you sharing your concerns and understand that you expected a different outcome. While our return policy and store-credit terms are clearly communicated at checkout, we’d appreciate the opportunity to review your specific situation.

Please contact our Customer Support team with your order number so we can review the details of your order and assist you further. We value your feedback and hope to have the opportunity to resolve the matter.

Rated 5 out of 5 stars

High Quality

I placed an order on August 5 and it was on my doorstep on August 11. The dress exceeded my expectations and fit perfectly. Couture Candy called the next day to confirm everything was received as expected. I appreciate the thorough customer service and will be ordering again.

11 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re grateful for your wonderful feedback! It’s great to hear your order arrived quickly and that your dress was exactly what you hoped for. Thank you for shopping with us!

Rated 5 out of 5 stars

accurate and fast

So many beautiful choices. Ordered dress and arrived on time, much faster than other stores. Had an issue but was taken care of immediately. Would definitely buy here again.

17 August 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you for your wonderful feedback! We’re so pleased your dress arrived quickly and that we could make things right when you needed assistance. We truly appreciate your trust and can’t wait to serve you again!

Rated 5 out of 5 stars

I found the same exact Hoco dress that…

I found the same exact Hoco dress that from your website that my daughter tried on in a bridal store. I couldn’t believe it when the price was less than half of what I would have paid at the bridal store. She had already been sized so I knew exactly what to order. I bought it that same night and it arrived 4 days later. It was just as beautiful as the one she had tried on. I am so thankful I found Couture Candy. My daughter loves her dress.

9 August 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you for sharing your wonderful experience! We’re so happy your daughter loves her dress and that you found the perfect gown at an amazing value. It means so much to be part of such a special occasion! 💕

Rated 1 out of 5 stars

Do Not Buy from them!!!!!I ordered a…

Do Not Buy from them!!!!!I ordered a dress that was so beautiful! It’s Marsoni by color for my son’s wedding. I have been measured professionally and also myself and the hips on the size 6 are supposed to be 38 inches. They are not. They are almost 4 inches smaller. The dress is snug. I asked for a store credit and they said they need me to film the seamstress measuring the gown to prove it’s not measuring the size it’s supposed to!!!NO seamstress will commit to this. They did not make the gown and are afraid to do this. I believe this practice is not legitimate and in some states illegal. DO NOT BUY FROM THEM! They are saying they will review it on this site but in reality they said to me in an email just now that they have to have a video of the seamstress measuring the dress.

16 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re sorry to hear that your experience did not meet expectations. We take your concerns seriously and would appreciate the opportunity to review your order. Please contact our support team with your order details so we can look into the matter and work toward a resolution.

Rated 5 out of 5 stars

I absolutely love ordering from Couture Candy!

I absolutely love ordering from Couture Candy! As a pageant veteran I always seek the best designers but try my best to stick to a reasonable budget. Couture Candy has an amazing collection and offers the best prices. I've been able to purchase several gowns for less than $500 with the sales they have offered. Shipping and delivery is prompt, the quality is supreme, and customer service is amazing! I already have options saved for my next competition!

29 July 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love our selection, quality, and prices. It means so much to be part of your pageant journey. Wishing you the very best in your next competition! 👑✨

Rated 5 out of 5 stars

The dress

The dress, the customer service, the shipping, everything was amazing

17 August 2026
Unprompted review
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Reply from CoutureCandy.com

We’re thrilled to hear you loved everything! Thank you for choosing us and for sharing your wonderful experience. 💕

Rated 5 out of 5 stars

Sherri Hill beaded gown

Quick shipping, gown was in perfect condition as listed on website.

13 August 2026
Unprompted review
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Reply from CoutureCandy.com

Thank you for your positive feedback! We're glad you’re satisfied with the quick shipping and the gown's condition.

Rated 5 out of 5 stars

Grate quality same picture

Grate quality same picture

12 August 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for your lovely feedback! We’re so glad you’re happy with the dress quality and that it looks just like the picture. We truly appreciate your support! ❤️

Rated 1 out of 5 stars

Unfortunately I did not read the return…

Unfortunately I did not read the return policy. Buyer beware…I thought I had 30 days but you only have 5. I ordered two sizes - they both require significant alterations. Now I’m stuck with two dresses.

12 August 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

Thank you for sharing your feedback. We’re sorry to hear about your experience. To review your case and assist further, please reach out to our Support Team with your order details. We’ll be happy to look into your concern and work toward a resolution.

Rated 5 out of 5 stars

I was looking for a unique dress for my…

I was looking for a unique dress for my wife that sparkled. This company has a lot of dresses that fit that description. But when I saw this blue dress and showed it to her we both fell in love with it, hoping that it was the right size one it arrived.
Luckily it was and she looks amazing in it. I would definitely recommend it.
She says it fits true to size. It seems to be of good quality.

7 August 2026
Unprompted review
CoutureCandy.com logo

Reply from CoutureCandy.com

We’re delighted to hear the dress was a perfect match! 💙 Thank you for trusting Couture Candy to help you find something special for your wife.

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