Cottman of The Woodlands Reviews 45

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

They were honest and treated us very well. Definitely will be going back if i have transmission issues again.

Rated 5 out of 5 stars

Honest work at a fair price!! Highly recommend. Changed oil & transmission fluid and replaced brakes.

Rated 5 out of 5 stars

Rebuilt the transmission in a 12 year old Buick 5 years ago that was important to keep for my partially disabled, 4' 7" , 70 year old wife - it "fit" her!. They promptly honored a warranted problem (a... See more

Company replied

Rated 5 out of 5 stars

Exceptional experience at Cottman. Gian accepted a video call and took a look at the damage under my car with me. It really helped! Resourceful efforts were made to help me stay within budget to fix t... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Information provided by various external sources

Visit your local Cottman Transmission and Total Auto Care Center in The Woodlands for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

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Rated 5 out of 5 stars

The Cottman Effect

I had been passing by Cottman for years. I have been to just about every car shop in the Woodlands Area. I have always been over charged. Plus gotten my car back with things damaged. Jian and Mickelle provide a level of service and pricing that is second to none. They even fixed stuff for free that they had nothing to do with. I have a Jaguar so trust me I feel your pain. This my shop now. I send people to them on a regular basis for auto repairs.

12 January 2018
Unprompted review
Rated 5 out of 5 stars

Honest guys

Honest guys. Assess my truck's problem and performed the service I need. Crews are all knowledgeable. Keep it up!

5 January 2018
Unprompted review
Rated 5 out of 5 stars

Rebuilt the transmission in a 12 year …

Rebuilt the transmission in a 12 year old Buick 5 years ago that was important to keep for my partially disabled, 4' 7" , 70 year old wife - it "fit" her!. They promptly honored a warranted problem (a part). Very competitive price, competent work, friendly, on time and on estimate delivery. Five years later... we recently had a parts problem which was quickly diagnosed and repaired on schedule. They don't jump in and replace a lot of stuff to "cover" themselves. It's a very logical, step by step diagnosis that fixes the exact problem. They've also done great work for one of my son's.

26 December 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

We believe in putting our customers first, which is why we work hard to provide exceptional service and efficient automotive care. We understand that car maintenance can be stressful, so we make every effort to ensure your experiences are always pleasant. Thank you so much for honoring us with an amazing review, and please be sure to let us know when we can serve you again, John. Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

Very courteous and professional

Very courteous and professional. Looked at my issue and gave me some options. Not pressured to make a decision right then. Will come back.

19 December 2017
Unprompted review
Rated 5 out of 5 stars

Cottman of the Woodlands is an honest …

Cottman of the Woodlands is an honest and trustworthy company. They have experienced transmission specialists who will get the job done right. I work on my own transmissions so I know enough to understand that these guys are professionals. Their knowledge level is through the roof. The owners, Gian and Mikhail, are kind, courteous, honest and up front. They will give you a fair price. They will not charge you for things you do not need. Expect an honest assessment of the causes of trouble with your vehicle. Cottman of the Woodlands will do honest and quality work for a fair price. I would recommend them to anyone who needs transmission repairs or rebuilds, as well as any other type of work done to their vehicle.

5 December 2017
Unprompted review
Rated 1 out of 5 stars

Ordered wrong transmission

Ordered wrong transmission. Didn't actually look to see if they were ordering the right one. Add 3 days wait time. Right transmission came in and was installed, started slipping first day, 2 days later gave out on highway and truck overheated. $3200 for a bad week. Transmission still isn't fixed because of the holiday. Lost thousands because this truck was out of commission. Need some compensation for down time because of their incompetence!

11 November 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

Your concerns are taken seriously, Brian, and we want to address this issue. Kindly send an email to Thewoodlands@cottmanauto.com that includes your contact information and availability, so we can speak with you further. Respectfully, Cottman of The Woodlands:

Rated 5 out of 5 stars

Appreciate the honesty and following …

Appreciate the honesty and following through on your word

13 October 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

Honesty is definitely the best policy, Pablo! Thank you for your business, as well as your perfect rating and feedback. Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

Excellent and Honest

I brought my truck to Cottman after another shop was unable to correct the problem with the transmission. The other shop had replaced a faulty sensor which improved the issue but did not correct it entirely. Cottman ran a diagnosis on the engine and also diagnosed the transmission. They also inspected the sensor that had been replaced and the sensor wiring and discovered a defect with the connector. After repairing the connector, everything functioned properly. In addition to this, I asked them to flush the transmission and replace the filter, which they did. Everything works excellently now and I was only charged for the engine diagnosis and the transmission flush. The transmission diagnosis was free and I was not charged for the work they did to actually correct the problem. Cottman has worked on at least 4 other vehicles for me and all my experiences with them have been excellent. They are honest, faifly priced, timely and don't try to sell you more service than you need. I would give them 6 stars if I could. I only wish I had taken my truck to them first.

1 October 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

Thank you for every single vehicle you have trusted us with, James, and for sharing your fantastic feedback about the experiences you've found with us. We very much appreciate your support, in person, and online, and it will be our pleasure to continue serving you down the road. Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

Very accommodating with my schedule.

29 September 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

Hi Taige, we know repairs can be an inconvenience, so we're always happy to do what we can to accommodate you when an issue presents itself. Thank you for your feedback! Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

Just moved into the area and I had a …

Just moved into the area and I had a great experience there, spoke to the owner and he was very genuine with me and my daughter. Got the job done quick. Would recommend them to anyone else who needs there expertise.

25 July 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

Welcome to the neighborhood, Rocky! We are beyond thrilled to know that you had a great first experience with us, and our team looks forward to helping your family for many more years and miles down the road. Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

New owner

New owner; great service and quick with repairs. I have taken two vehicles there within one week. I am thankful I have finally found an auto service center that I can trust!

13 July 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

We're thankful you found us as well, Lettie! Thank you for being our guest, and then for commenting on the great service and repairs you have found for both of your vehicles. Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

They diagnosed our transmission and …

They diagnosed our transmission and instead of putting money into the vehicle we decided to sell it. They were super curtious and understood our decision because the value of our vehicle was not more than the very reasonable cost of the repair. I will go back if needed!!

11 July 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

And we will be here the next time you need us, Jeff! Thank you for the compliment of our transmission work and our Cottman location in general. Gratefully, Cottman of The Woodlands

Rated 5 out of 5 stars

great service from pleasant people!

25 June 2017
Unprompted review
Cottman of The Woodlands logo

Reply from Cottman of The Woodlands

Thanks, John! We are thrilled to know you appreciate our work and our business. On our end - we're just happy to serve you! Gratefully, Cottman of The Woodlands

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