Cotswold RAW Reviews 1,866

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the food, noting its freshness and the positive impact on their pets' health and well-being. Many appreciate the wide variety of choices available and the ease of the ordering process. The delivery service is frequently highlighted as quick, efficient, and reliable, with many consumers commending the friendly and helpful delivery personnel. However, some customers were dissatisfied with specific aspects. A few reviewers reported issues with defrosted food upon arrival, and some found the packaging to be impractical or prone to splitting. There were also instances where cats refused to eat the food, with some owners noting concerns about the food's composition. Additionally, a small number of people experienced problems with delivery delays and inconsistent communication regarding their orders.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the food, noting that their... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering online and the... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, quick, and... See more

Based on these reviews

Rated 5 out of 5 stars

Superb product. Will certainly be repeat ordering. Excellent quality meat with focus on transparent sourcing and animal welfare. Excellent choice of varieties- I have a very happy 5 year old Border Co... See more

Company replied

Rated 5 out of 5 stars

My very fussy Bedlington terrier is suddenly enjoying his meals since trying out Cotswold Raw. Delivery was quick and the products are clearly well made and not just trying to appeal to humans. No unp... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service when my order was slightly wrong (ordered Puppy range, some of the meals received were non Puppy/Active), but resolved ASAP by Emma - and sorted the next day! The meals are... See more

Company replied

Rated 5 out of 5 stars

We’ve found this food to be the most suitable for our 6 year-old Romanian rescue. We used to buy it from our local pet shop but they didn’t stock the 500g packs and I found the 1kg packs difficult to... See more

Company replied


Company details

  1. Animal Feed Store
  2. Food Producer
  3. Frozen Food Manufacturer
  4. Frozen Food Store
  5. Pet Store
  6. Pet Supply Store

Written by the company

Cotswold RAW offers a natural and healthy RAW diet for your dog in easy to handle sausage and mince. Proudly rural. Winner of The Grocer New Pet Product 2017 and PetQuip - Pet Product Innovation Award 2016. Officially achieved certification under UK Pet Food’s Raw Standard Scheme, the new industry leading standard for raw pet food safety and quality in the U.K. This achievement is a testament to our commitment to providing the very best for our customers. Paired with our incredible 97% rating on All About Dog Food, you can be confident that you’re feeding the very best!

Cotswold RAW

Written by the company

Striving for better pet nutrition.
Cotswold RAW offers a natural and healthy RAW diet for your dog in easy to handle sausage and mince. Proudly rural. Winner of PetQuip - Pet Product Innovation Award 2016

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Never had an issue ever


Never had an issue ever. Great quality great customer service nothing’s too much bother. I’m pregnant and the delivery driver without even having to be asked has learned where the best place to put the food for me is so I don’t have to lift it. He remembers each week which is so thoughtful.

5 March 2026
Rated 5 out of 5 stars

Really pleased with my order.

Really pleased with my order.
Have not tried this particular range with my dogs before.
They really enjoyed their food, bowls licked clean !
How it came out the other end was good too.
Thank you very much for my order.

23 March 2026
Rated 5 out of 5 stars

Fast delivery and my Jack Russell loves…

Fast delivery and my Jack Russell loves this food and has stopped him from having an upset stomach.

10 March 2026
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Reply from Cotswold RAW

Thank you Clare for taking the time to review our products and service. So great to hear that Hadley is getting on well with the food. Have a lovely Easter and thank you. Best wishes CR

Rated 5 out of 5 stars

Excellent quality food / delivery service

We’ve found this food to be the most suitable for our 6 year-old Romanian rescue. We used to buy it from our local pet shop but they didn’t stock the 500g packs and I found the 1kg packs difficult to use. I therefore ordered direct and was pleased with the delivery speed and packaging. However, I did feel an introductory discount as a new customer should have been offered. My pet shop is now stocking the 500g packs and is offering a loyalty/discount scheme so I’ll go back to them. But at least I know I can order direct easily.

10 March 2026
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Reply from Cotswold RAW

Thank you for taking the time to leave us feedback Sue, we are pleased that you found our ordering system easy to use and that you have found a stockist that supplies our product in the 500g packs. You can always partially defrost the 1kg pack as long as it remains cold to touch with some frozen core, this can be portion sized and placed back in the freezer.

We hope to see you again soon, enjoy your afternoon.

Kind Regards
Cotswold Raw Ltd

Rated 5 out of 5 stars
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Reply from Cotswold RAW

Thank you Michael for taking the to review our products and service. So pleased to hear that the food is going down well and the service has been up to standard. Have a great week ahead. Best wishes CR

Rated 5 out of 5 stars

My dog reacted well to your joint…

My dog reacted well to your joint supplement. I am happy with the results.

6 February 2026
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Reply from Cotswold RAW

Thank you for taking the time to review our products and service. Great to hear that Odin is getting on so well with the supplment. Have a lovely week ahead. Best wishes CR

Rated 5 out of 5 stars

Great product great quality and well…

Great product great quality and well packaged and delivered on time! Perfect

2 March 2026
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Reply from Cotswold RAW

Thank you Janette for taking the time to review our products and service. So pleased to hear tht the food is going down so well with Harry. Have a lovely week and enjoy the sunshine. Best wishes CR

Rated 5 out of 5 stars

What a service! Fantastic impact to my dog!

Currently using the subscription for 16kg of 1kg packs, for my GSD. He has had trouble gaining weight on a variety of food (dry food, wet food, and previously another brand of raw food that wasn't complete), and yet he's already gaining a healthy amount with the active mince. He's loving it, his poo's are healthy and his coat is already looking fantastic again. Very, very pleased with this food and the company are fantastic also. Had a query regarding when the food was being dispatched and was responded to within 24 hours. Cannot fault the company or the dog food.

28 February 2026
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Reply from Cotswold RAW

Thank you Danielle, so pleased to hear that the food is going down so well with Bruno. Great to hear that the service has been up to standard as well. Have a lovely week ahead and hopefully some more Spring sunshine! Best wishes CR

Rated 5 out of 5 stars

Quality food..

Quality food... never rejected. Reliable delivery.

26 February 2026
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Reply from Cotswold RAW

Hi Sue, thank you so much for all your support over the years. It has been lovely to have you as a customer. Best wishes CR

Rated 5 out of 5 stars

Fantastic product

Fantastic product, eco friendly pack's and extremely wo perfume customer support.
Thank you

26 January 2026
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Reply from Cotswold RAW

Thank you for taking the time to review our products and service. So pleased to hear Chia is getting on well with the food. Have a great week. Best wishes CR

Rated 5 out of 5 stars

Great customer service & good…

Great customer service & good communication

26 January 2026
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Reply from Cotswold RAW

Thank you Caroline for taking the time to review our products and service. So pleased to hear that the food is going down so well with your customers. Thank you for your support at The Dogs Choice! Best wishes CR

Rated 5 out of 5 stars

Dog does much better on raw food than…

Dog does much better on raw food than any other.
Preferable packaging from CR..

22 April 2025
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Reply from Cotswold RAW

Thank you Ralph for taking the time to review our products and services. We are so pleased that the food is going down so well with Basillio. Have a great week! Best wishes CR

Rated 5 out of 5 stars

80/20 Dog food + Wild range

We have been feeding our Working Lab and Cocker on Cotswolds 80/20 and wild range, for a year +
Quality is always outstanding, both dogs love all of the flavours (but love the wild range the most!)
custom service and delivery is first class!
but for us, the best part
coats are so shiny, no bad breath, no wind, healthy and happy dogs and any check up at the vets, they always say how healthy they are, perfect weight etc,

4 March 2026
Unprompted review
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Reply from Cotswold RAW

Thank you for your feedback regarding our products and services, we are delighted to hear your dogs are thriving on our food and are healthy with lovely shiny coats.

We hope to see you again soon.

Kind Regards
Cotswold Raw Ltd

Rated 4 out of 5 stars

This food was enjoyed by both my dogs…

This food was enjoyed by both my dogs and it looked and smelled good.
However sadly there was just too much vegetable content,especially the carrot and it ran through them both.
I have had to stop using it now,which is a shame.

8 February 2026
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Reply from Cotswold RAW

Thank you Sue for taking the time to review our products and service. So pleased that it was enjoy by both dogs. We have taken the feedback on board and indeed prior to this we have recently made changes to the wholesome content of the vegetables. It is a balance to show the quality and texture, vs being not too pronounced. We believe we have improved that balance. However having your feedback is very useful. We do also have our Butcher's Block Range which doesn't contain veg, which customers can then supplement on top. Kind regards CR

Rated 1 out of 5 stars

Disappointing cat food

Bought a sample box of mixed cat food. Unfortunately our Bengals will not go near any of the meat varieties. We mixed it with their usual Purrform and put their favourite licky treat on top, but no. As they won't even try it, it must be the smell that puts them off. Never experienced this before. A disappointing and expensive trial.

8 February 2026
Unprompted review
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Reply from Cotswold RAW

Thank you Anthony for taking the time to review our Cat products. We are so sorry to hear that the food hasn't gone down as well as expected. Our customer service team will be in contact shortly with a resolution.

Kind Regards
Cotswold Raw Ltd

Rated 4 out of 5 stars

Some great cat food

It's difficult to accurately rate Cotswold Raw because I believe they're a good company.

The Food (cat food): 4 stars
(Chicken: 5 stars, Turkey: 5 stars , Rabbit: 1 star)
Rabbit (may have been a bad batch) is very very dry like sawdust and is overly filled with bone chunks. Tried two different packs but my cats - who otherwise like rabbit - threw up after eating it both occasions, with one of them being sick for 2 days after the meal. I had to throw out all the rabbit meat :(

Their Service: 5 stars
From ordering to delivery everything was great! Their own delivery driver, their customer service is excellent, whole team seems to be very friendly, nice people.

Packaging: 2 stars
Packaging is terrible in terms of practicality. It takes up unnecessarily large space. If you've planned bulk buying be prepared that packaging makes it twice the size of the actual food product.

19 January 2026
Unprompted review
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Reply from Cotswold RAW

Thank you Andrew for taking the time to leave us valuable feedback regarding our Cat products and services.

We are sorry to hear that you have had a poor experience with our Cat Rabbit product. Thank you for reaching out and bringing this to our attention, your feedback has been shared with all departments to review. A refund for the rabbit products has been raised and should be with you shortly.

Kind Regards
Cotswold Raw

Rated 5 out of 5 stars

Great Products

The new dried meat treats are good value and my dog loves them

7 January 2026
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Reply from Cotswold RAW

Thank you Colin for your feedback on our new British Bites Treats, its great to hear Rufus loves them. We hope to see you again soon.

Kind Regards
Cotswold Raw

Rated 5 out of 5 stars

Easy ordering speedy delivery

Easy ordering speedy delivery. Food arrives in perfect condition and puppy loves it ❤️

28 January 2026
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Reply from Cotswold RAW

Thank you Carol for taking the time to leave us feedback regarding our product and service. So pleased to hear your order arrived in good condition and that Brock loves meal times.

Kind Regards
Cotswold Raw

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