Cotswold Plumbers Reviews 104

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Free call out to diagnose the problem. "Thinking" engineers. Prompt and comprehensive quote for the work involved, which was done when promised. We were kept informed by phone as to exact timings. Fas... See more

Company replied

Rated 5 out of 5 stars

They were quick, efficient, helpful and generally just got the work done well. Nothing more needed to say, no problems surfaced and even if they would've had some, I've no doubt they'd overcome them i... See more

Company replied

Rated 5 out of 5 stars

Matthew is so calm and unfazed that I feel confident in his ability to source the problem and sort it. Highly recommend Cotswold Plumbers; they do go above and beyond.

Rated 5 out of 5 stars

We were recommended to Cotswold Plumbers and so pleased we were. Excellent Company provided great advice; arrived on time and left everything clean and tidy. Much needed new boiler fitted and workin... See more

Company replied

Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Installation Service
  4. Gasfitter
  5. Plumber

Information provided by various external sources

Cotswold Plumbers in Cheltenham. Emergency Boiler Repairs, Boiler Installations & Servicing and Emergency Plumbing in Cheltenham & the Cotswolds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

104 reviews

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Rated 5 out of 5 stars

Great service

Around a week ago, Matthew and Jack installed our new boiler, which we're very happy with. The boiler was installed within a day. Thank you both for your efforts in getting us up and running again in a prompt manner. Everything was left neat and tidy after the installation. We highly recommend Cotswold Plumbers.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Heating Fixed and Running...

The heating was not working and the house was going cold. Jack arrived at 10am after my call for help. In one hour all was back up and running. Problem found and service completed. I will schedule an annual service. Highly recommend. Professional, friendly and responsive.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly Reccomend.

Matthew is so calm and unfazed that I feel confident in his ability to source the problem and sort it. Highly recommend Cotswold Plumbers; they do go above and beyond.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Cotswold Plumbers - EXCELLENT

Cotswold Plumbers did an EXCELLENT FIRST CLASS job of replacing our boiler. Matthew Brumwell and his colleague Jack were extremely thorough & professional. I am delighted with the work and really happy to have found such an outstanding team and would have no hesitation in recommending them to anyone in need of a plumber

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional, speedy, top notch!

We have been using Cotswold Plumbers to service our boiler for several years and they have always been a class act. Our latest encounter with Jack and Matt was something of an emergency when our boiler developed a fault - not what you want on one of the coldest days of the winter so far - but the boys sourced and fitted a new boiler in only a few days. We are so grateful - thank you so much for the very quick response to a difficult situation. Highly recommended - well done and a big thank you!

10 January 2024
Unprompted review
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Reply from Cotswold Plumbers

Thank you very much for the kind review. It is well appreciated. Matthew and Jack.

Rated 5 out of 5 stars

My wife and I live in Cyprus

My wife and I live in Cyprus, but have an apartment in Cheltenham. We started to use Cotswold Plumbers years ago after reading a report on Matthew Brumwell in our lead English language newspaper in Cyprus ! Both Matthew and Jack Hending professionally serviced our old Baxi boiler in our flat, and then in June 2017 they installed a Worcester boiler during our two day absence visiting our son in Eastbourne. More recently we were "trapped" in Cyprus because of Covid, but Cotswold still visited our flat to service the Worcester after we had mailed a set of keys to Matthew for him to enter our flat. Throughout the years we have used Cotswold they have unfailingly provided first class service and have always arrived on time.

WE highly recommend them to anyone requiring plumbing services.

18 December 2023
Unprompted review
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Reply from Cotswold Plumbers

Thank you Brian. You are very kind to leave such a lovely detailed review. It has honestly been a pleasure to know you over the years. I hope many more to come.

Rated 5 out of 5 stars

Cotswold Plumbers fitted a new boiler…

Cotswold Plumbers fitted a new boiler to replace a 10 year old boiler which had caused significant problems over many weeks. The service from Matthew and Jack was highly professional, competent and went above and beyond expectations in terms of dealing with and resolving unexpected issues. I have no hesitation in recommending them and would definitely use them again if I had any heating or plumbing issues.

24 August 2023
Unprompted review
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Reply from Cotswold Plumbers

Thank you Zoe. See you in 12 months for your first service. Kind regards Matthew

Rated 5 out of 5 stars

Very pleased with boiler installation

Very pleased with the installation of new boiler. They discussed things with me very helpfully when they came to give a quote, and then the when it came to do the work, it was all done very swiftly and efficiently. All very curtious, and with helpful instructions about usage

21 August 2023
Unprompted review
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Reply from Cotswold Plumbers

Thank you Kenneth. We look forward to seeing you in 12 months for your first service. Kind regards Matthew.

Rated 5 out of 5 stars

Would definitely choose Cotswold Plumbers again

From quote to delivery Matthew and Jack were great. They replaced a combi boiler for me, were timely with the quote, gave a clear breakdown of the work, completed the job quickly, cleaned up really well, and gave me a comprehensive lesson on the boiler and controls. Thoroughly recommend.

2 August 2023
Unprompted review
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Reply from Cotswold Plumbers

Thank you very much for your review.

Rated 5 out of 5 stars

Quick response to query

Quick response to query. Knew straight away what was wrong with boiler. Went through options and decided on new boiler. Fitted quickly, very neat job with pipework. Very clean. Would highly recommend.

7 July 2023
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you for leaving your kind review.

Rated 5 out of 5 stars

Polite and efficient

Cotswold Plumbers recently installed a new Worcester Bosch combi-boiler in my house, and I was very impressed with the work done. They estimated two days for the work, but had it all done including removal of existing boiler, pipework and old water tank in the loft in just over a day, and they left the place tidy as well!

Matthew kept me updated with progress and fully explained the new system after it was installed. He also provided all the relevant paperwork and followed up the next day with a courtesy call to check everything was working as expected. I would have no hesitation in recommending Cotswold Plumbers and will definitely use them again in the future.

18 April 2023
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you for leaving a review. I look forward to seeing you in 12 months for your first service.

Rated 5 out of 5 stars

Diagnostic conundrum solved and fixed

Free call out to diagnose the problem. "Thinking" engineers. Prompt and comprehensive quote for the work involved, which was done when promised. We were kept informed by phone as to exact timings. Fast, efficient, skilled, tidy and respectful workers. We feel relieved to have them "in control" of our heating system.

28 March 2023
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you. I am really pleased with how your new system turned out. See you in 12 months for your 1st service.

Rated 5 out of 5 stars

Cotswold Plumbers really are excellent

Cotswold Plumbers really are excellent! Very reassuring and knowledgeable. Matthew replaced the broken boiler within 24hrs of my call! Arrived exactly on time, efficient tidy worker, explained how everything worked, registered the new boiler also removed old boiler and all other rubbish when he left
Thankyou very pleased

8 March 2023
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you for your lovely review

Rated 5 out of 5 stars

New boiler fitted

Both Matt and Jack were very professional from start to finish. Our boiler broke down on a Friday and Jack came to us on Monday morning to free the fan in the boiler and get the heating back on. We decided to have a new boiler which was fitted a week later, a clean and tidy job was carried out with a 10 year warranty from the manufacturer.

24 January 2023
Unprompted review
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Reply from Cotswold Plumbers

Thank you for leaving us a really kind review.

Rated 5 out of 5 stars

Hard working

We have known this company for many years and have found them to be honest and hardworking. The engineer arrived right on time and worked efficiently and nonstop. The boiler was installed and the workspace cleaned up.

7 December 2022
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you for your review. We look forward to seeing you again in 12 months for your annual service.

Rated 5 out of 5 stars

Combi boiler installation

Matthew and Jack recently installed a new combi boiler for us as a replacement for an old standard boiler. This involved a lot of work which they carried out the very efficiently. They were both friendly and helpful at all times and, on completion of the installation, they left the house clean and tidy. We would strongly recommend Cotswold Plumbers to anyone considering similar work.

8 November 2022
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you for leaving us a lovely review. Jack and I look forward to seeing you in 12 months for your first boiler service.

Rated 5 out of 5 stars

Absolutely excellent experience

Absolutely excellent experience. After a thorough investigation Matthew identified that our boiler needed to be replaced as it was so badly damaged. He went through the options with me and within an hour or so returned with a new boiler and removed the old one! Brand new system up and running within hours and spent the time to show me exactly how it all worked! Super impressed, very reasonably priced and so efficient! Would highly recommend.

16 November 2022
Unprompted review
Cotswold Plumbers logo

Reply from Cotswold Plumbers

Thank you. Keep an eye on your hallway radiator as its on its last legs.

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