The Cotswold Company - Redbrick Mill Showroom Reviews 

12
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TrustScore 4.5 out of 5

4.4

Bradford Road 218, WF17 6JF Batley, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

This was my first order with The Cotswold Company and certainly won’t be my last. From order to delivery everyone we dealt with gave first class service. Multiple delivery updates and the best d... See more

Company replied

Rated 5 out of 5 stars

Great service from the Cotswold Team. From the helpful staff at Redbrick Mill helping me choose my purchase the the frequent updates by email, and then from the delivery service today the drivers Jem... See more

Rated 5 out of 5 stars

We found the assistant who dealt with us was extremely helpful which made it easier to select our furniture and we came away very happy with the attention we received.

Rated 5 out of 5 stars

CHD driver 6879737 Delivered on time and with care. All packaging removed and disposed of. Item placed in situ. And checked all was ok before leaving. Helpful, polite delivery men. Beautiful piece... See more


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Furniture Store
  4. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Bradford Road 218, WF17 6JF, Batley, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

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4.4

All reviews

(12)

5,412 reviews in the last 12 months

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Rated 5 out of 5 stars

An outstanding company

This was my first order with The Cotswold Company and certainly won’t be my last.
From order to delivery everyone we dealt with gave first class service.
Multiple delivery updates and the best delivery service I’ve ever experienced. Ryan and Chris carefully unpacked, checked and set up all the furniture, all the packaging was removed outside so no mess or packaging to dispose of. They were polite and couldn’t have been more helpful.
The furniture is all well made, and excellent quality.
To find a company like this is quite rare these days and I highly recommend them.

14 September 2026
Unprompted review
The Cotswold Company - Redbrick Mill Showroom logo

Reply from The Cotswold Company - Redbrick Mill Showroom

Good afternoon Mrs Yates,

We're so happy to hear that your first order with us was such a positive experience! It's wonderful to know that you received first-class service from order to delivery, and that our delivery team provided the best service you've ever experienced. We're also delighted that you are pleased with the quality of your furniture. Thank you for your high recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Quality furniture and great delivery experience

Delighted with my new bookcase from Cotswold Company (Chester Classic Cream Large Bookcase). It's a quality piece of furniture and looks great on my landing. I was so pleased with my purchase, I bought another bookcase from the same company the following week. Special mention to delivery guys Jemaine and Said who took immense care unpacking the bookcase, carefully carrying it up to the first floor and setting up the shelves and showing me how to fix it to the wall. They took away all the packaging, so I could enjoy using the bookcase straight away. For this order I paid extra for delivery to first floor, unpacking, setting up and having the cardboard taken away - I note some reviews mention disappointment that this wasn't done. For my second bookcase order, because it was a smaller piece, I chose to save money by unpacking the bookcase myself, setting it up and carrying it upstairs. Plus disposing of the cardboard. This extra effort took me at least an hour, so if you're thinking of saving money, consider that the extra payment for unpacking and set up may be worth it! Especially if you have to carry the furniture upstairs.

28 August 2026
Unprompted review
The Cotswold Company - Redbrick Mill Showroom logo

Reply from The Cotswold Company - Redbrick Mill Showroom

Good morning Stella Woods,

We are so pleased to hear how delighted you are with your Chester Classic Cream Large Bookcase and that it looks great on your landing! It is wonderful to know that you were so happy with the initial purchase that you decided to order another bookcase from us.

We truly appreciate your special mention of our delivery team, Jemaine and Said. We are glad they took such immense care and provided excellent service with the unpacking, carrying, setting up, and showing you how to fix the bookcase to the wall, as well as taking away the packaging. It is very helpful for other customers to read your insights regarding the value of our delivery and setup service, especially for larger items or those requiring upstairs delivery. Thank you for sharing your experience and your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great service from Jemaine and Said

Great service from the Cotswold Team. From the helpful staff at Redbrick Mill helping me choose my purchase the the frequent updates by email, and then from the delivery service today the drivers Jemaine and said, were very polite and courteous and very careful in constructing my new kitchen larder. Would highly recommend. Thank you

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

What a pleasure doing business with this company.
From start to finish the staff have been great.
We purchased our 2 sofas from Redbrick Batley, the staff couldn’t have been better. We have been kept up to date with delivery times. Delivery was excellent, Said Donvan took great care, positioned the sofas and took all packaging away.

4 August 2026
Unprompted review
The Cotswold Company - Redbrick Mill Showroom logo

Reply from The Cotswold Company - Redbrick Mill Showroom

Good afternoon Ian,

We are so pleased to hear you had such a positive experience with our company from start to finish. It's wonderful that our staff provided excellent service and kept you updated on your delivery. We appreciate your kind words about our delivery team's care and efficiency.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Arrived on time! Beautiful Sofa.

Arrived on time. Jermaine and Said unpacked and took away packaging. Friendly and professional. Very happy with new sofa and service from Cotswold Company’s whole team from start to finish.

27 July 2026
Unprompted review
The Cotswold Company - Redbrick Mill Showroom logo

Reply from The Cotswold Company - Redbrick Mill Showroom

Good morning Trudy,

We're so pleased to hear your delivery arrived on time and that our team was friendly and professional. It's wonderful that they unpacked your new sofa and took away the packaging. Thank you for your kind words about our service from start to finish!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

CHD driver 6879737

CHD driver 6879737
Delivered on time and with care. All packaging removed and disposed of. Item placed in situ. And checked all was ok before leaving. Helpful, polite delivery men.
Beautiful piece of furniture. Good quality, well made, excellent service.
This is the second item we've purchased from the COTSWOLD COMPANY. Excellent service from point of purchase to delivery and installation.

21 July 2026
Unprompted review

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