The Cotswold Company - Leamington Spa Reviews 

108
TrustScore 4.5 out of 5

4.7

Parade 35-37, CV32 4BL Royal Leamington Spa, England, GB


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Rated 5 out of 5 stars

I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and... See more

Rated 5 out of 5 stars

We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made sugge... See more

Rated 5 out of 5 stars

We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative. Good advice on (not) paying extras to have the unit built up for us as it wa... See more

Rated 5 out of 5 stars

From shop to delivery excellent customer service. The only thing that we felt was a little inflated was the delivery charge and time of delivery. Just shy of £16 for delivery on a product that costs h... See more


Company details

  1. Bedroom Furniture Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Parade 35-37, CV32 4BL, Royal Leamington Spa, England, United Kingdom

  • 01926 956540

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

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4.7

All reviews

(108)

5,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely staff beautiful store

The staff lovely friendly and very helpful. Was served by Paul the Manager on a very wet day. I have lots of rustic oak furniture and decided I wanted a coffee table as well, the weather was appalling but we decided to support the high street and travel from Welford on Avon to leamington, Paul the manager advised it was a discontinued item and on line only, he had it sorted very quickly and removed delivery as we were soaked and had made effort to visit the shop, more of us need to do this and keep them open. Thanks Paul your a credit to the owners.

22 November 2025
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon Linda Brooks,

We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff was helpful during your visit despite the weather. It's great you found what you were looking for, and we appreciate your support of the high street.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent service and help from Evan/Paul

Excellent service and help from Evan & Paul with placing an order for furniture, bed, wardrobes and rug. Thank you for making the whole process easy to understand and explaining the questions that we had.

19 November 2025
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon Consumer,

We're happy to hear that the ordering process for your furniture, bed, wardrobes, and rug was easy to understand. We appreciate your positive feedback and are glad that our team could assist you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Really helpful, friendly staff

Staff were visible and attentive but initially allowed us to browse freely. However when we requested advice they were patient and listened carefully to what we were looking before offering a variety of solutions. The professional expertise and experience was invaluable and extremely welcome.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service At Cotswold Company Leamington Spa

Fantastic service by Paul at Cotswold Company in Leamington Spa. We visited over the summer and the team couldn’t have been more helpful, then placed our order over the phone a few weeks later when our new kitchen was being installed. Nothing was too much trouble and we were able to specify our preferred delivery date.

14 November 2025
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good afternoon Thomas Steward,

We're happy to hear that you had such a positive experience with our team. It's wonderful to know that the team was helpful during your visit and order process, and that specifying your preferred delivery date was accommodated. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very enjoyable shopping experience

Very enjoyable shopping experience, beautiful home ware & quality furniture.
We ordered a dining table & chairs, excellent customer service from Paul regarding stock & delivery options.

28 October 2025
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good morning Jayne,

We're glad you found shopping with us enjoyable and that you appreciate our home ware and furniture. It's great to hear that our service regarding stock and delivery met your expectations for your new dining set.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Had a great delivery turnaround this…

Had a great delivery turnaround this morning with Bernard and Mendez who delivered and unpacked our furniture order of eight boxes and took away the packaging.
Very pleasant and courteous, nothing was too much trouble.
Thankyou.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

The manager Paul in the Leamington…

The manager Paul in the Leamington branch was really knowledgeable and gave great advice, whilst I was making decisions about the type of furniture I was buying with sizes and different dimensions and designs.
The delivery team Andy Burke and Ryan Hutchinson were exceptional , they were friendly and professional and took great care whilst assembling my furniture and were so mindful that I had new carpets and removed their shoes , they were both so respectful of my home. A big thank you to the team at Cotswold leamington, I am thrilled with my furniture.

22 October 2025
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good morning Val Redhead,

We're happy to hear that you had such a positive experience at our Leamington branch. It's great to know that our team's knowledge and care made your furniture-buying process so enjoyable. We appreciate you taking the time to share your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 1 out of 5 stars

Poor service

I went into the showroom today at Leamington Spa with the intention of making a final choice on which piece of furniture to purchase. I found that the male employee I approached in the shop to be rude, patronising and dismissive. Luckily I know other showrooms in different towns who are very polite and extremely helpful and have guided me to my past purchases. Not impressed.

20 October 2025
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good morning Caroline Naylor,

Thank you for sharing your feedback. I’m really sorry to hear about your experience at our Leamington Spa showroom. This is certainly not the level of service we aim to provide our customers.

So we can look into this further and address it with the relevant team, could you please provide your contact details, and I shall be in touch to discuss this further.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great job by the delivery team

I’d like to thank Sadiki and Aro, the delivery team who delivered our dresser. There was a hiccup regarding the unpacking and assembly service, but they took the time to get it all sorted out for us, then went on to do a great job. They were very pleasant, tidy and attentive.

17 October 2025
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon Anthony Rice,

We appreciate you taking the time to share your delivery experience. We are happy to hear that the team resolved the issue and provided excellent service. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Jemaine and Doug were excellent today

Jemaine and Doug were excellent today, even though they had to divert to a different address to complete our delivery. Really good service.

16 October 2025
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon Julian Rice,

We're happy to hear that the delivery service was really good, even with the address change. We appreciate you taking the time to leave us this positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Absolutely amazing !!

Absolutely amazing !!! Spoke to a lovely man via mic cam .. made me feel so reassured as I am rubbish at ordering on the internet being oap !!! lol .. sorted it all out with lovely kindness x

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Product & Excellent Service

The service in the Leamington store was very friendly and helpful. We ordered two oak style bedside cabinets, which were very reasonably priced. Advised that the lead time was up to 5 weeks, but goods were delivered in just 2 weeks.
Very happy with the quality and condition of the units, and the delivery (via APC, again the driver was very polite and helpful), was prompt within the allotted timeframe, with excellent communication throughout.
Would definitely recommend.

3 October 2025
Unprompted review

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